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“Great hotel but lounge service ruined the experience”

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Crowne Plaza Princeton - Conference Center
Ranked #2 of 2 Hotels in Plainsboro
Reviewed 8 June 2014

Spent two nights at the crowne and like be the hotel. Rooms were great, front desk was awesome but the service in the lounge was awful. First night very understaffed but I can wait but the rude attitude was awful. So maybe a bad night, right? Nope. Night two not as busy and had to wait 10 minutes before I could have a beer at the bar. Then I decided to have a second and jaf to ask again. The bartender complained and didn't smile once. What a shame. Great hotel and bad rude service at the bar.I have been a hotel GM for 15 years so I am very understanding of challenges and would usually just mention something like this to a manager but I don't think it would change for the guest. Like I said great hotel just awful lounge service. I guess I should add that for two nights I sat and listened to other guests complain under their breath as well. What a shame.

  • Stayed: June 2014
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1  Thank dva129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Food&Beverage at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 16 June 2014

I am completely sorry for your unpleasant experience. The “customer experience” is very important to us, and it is with much regret we did not take care of you. Since your timely feedback, the appropriate actions have been taken to ensure we are creating the best possible service, for every guest. Please feel free to contact me directly upon your next visit.

Craig Covino

Director, Food & Beverage

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202 - 208 of 246 reviews

Reviewed 5 June 2014

Stayed just one night for a work related trip. Hotel is located in large office park about 10 minutes from the center of Princeton and has all of the charm of a Brutalist 1970s prison on the outside. However, the hotel looks recently remodeled inside and the rooms were modern, clean and comfortable. Was placed on the concierge floor that gave access to breakfast and cocktails. Not a bad choice overall.

  • Stayed: June 2014, travelled on business
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Thank floricuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Sales at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 13 June 2014

Dear floricuse

Thank you for your review. We are pleased to know that you enjoyed the multi-million dollar interior renovation of the hotel and the upgraded amenities of the concierge floor. Our renovation included the addition of the porte cohere to offer a welcoming sense of arrival and in the coming months additional improvements will be made to the exterior of the property. Next time your travel plans bring you back to Princeton we hope you will return to the Crowne Plaza Princeton. If we can be of assistance with future reservations please let us know.

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Reviewed 22 May 2014

Even though I saw other guests coming and going, this property is an oasis of quiet. Don't be put off by the cold concrete exterior it shares with its next-door affiliate, a Holiday Inn Express (formerly a Wyndham). You'll find the interior warm and inviting as is the staff - many of whom are always hard at work cleaning and polishing the public areas. I felt very fortunate to have snagged a very good rate and assignment here through Hotwire.

I was greeted very pleasantly after a late arrival and tiring drive up from the Baltimore airport and, at my request, was placed in a room close to the lobby without any problem. Even though my room was opposite the elevator equipment room, once my door was closed, peace and quiet reigned supreme. This atmosphere is enhanced by the serene wooded surroundings in which this hotel sits. One is even unaware of the nearby Northeast Corridor mainline with trains whooshing by quite often.

The room was pleasant, though, oddly, not as stylish as the supposedly more down-scale Holiday Inn Express where I'd stayed 3 times before. There was no lack of comfortable amenities, decent lighting, an abundance of electrical outlets, free WiFi, and a mini-fridge. The main advantage this property has is an on-site full-service restaurant (as opposed to the so-so breakfast-only service at the HI Express). My one luncheon there was first-rate (an ample salad, designer burger, and a sinfully decadent fried cheesecake with ice cream and caramel sauce), but there are good Chinese and Italian restaurants just over the railroad bridge as well as a panoply of restaurants of all descriptions along nearby Route 1. Driving time to central Princeton can be as short as 10 minutes, depending on how clogged Route 1 is at rush hours. And in an emergency, you're practically next door to the Princeton Hospital - Plainsboro campus.

Room Tip: If you have any issues with mobility, note that the parking area is a bit of a schlep - even the han...
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  • Stayed: May 2014, travelled on business
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Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Sales at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 13 June 2014

Dear Jim H

Thank you for your review. We have enjoyed having you as our guest at both our Crowne Plaza and Holiday Inn Express. As you note; our serene wooded surroundings really do set us apart from the other Princeton area hotels. Thank you for acknowledging our associates and the meal you enjoyed while on property. Our team strives to provide first class hospitality and we thank you for recognizing them. We look forward to serving you again soon.

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Reviewed 20 May 2014 via mobile

This location is set back off the road on some beautiful property, even though I was here for work, the amenities were amazing. 24 hour heated pool, & both were well maintained, fitness center has everything to help you stay on track while traveling. A jogging trail that is beautiful. The pillows I have to say were my favorite!!! The restraunt had great food....the staff were all super friendly with the exception of the gentlemen that was at the desk when I checked in....earphones in he was oblivious to everything around him. But 3 staff that took really good care of me were Nicole and Q were my servers at dinner and Sam made the best latte's ( which I had a couple times a day)
My 1 issue was....I'm not a big eater so to pay $17 for a full breakfast and $12 for continental was a bit high... Maybe having an a la carte menu may be beneficial for those of us who don't eat a lot

Stayed: May 2014, travelled on business
Thank Angie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Sales at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 13 June 2014

Dear Angie K

Thanks for your review. We are very happy to you enjoyed our serene setting. The pool, fitness center, and jogging trails are a few of our recreational highlights and if you happen to enjoy tennis perhaps next time you visit with us you can enjoy a game on one of our four courts. It seems like you had a restful nights sleep as you mention the pillows were the favorite part of your stay. Please know that we will share your comments with our housekeeping associates as they take great pride caring for our guests. We’ll also let Nicole, Q, and Sam know that you enjoyed their hospitality. Thanks again and please let us know if we can be of assistance when your travel plans bring you back to Princeton.

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Reviewed 19 May 2014

An absolutely gorgeous setting including a quiet stream and scenic pond amidst acres of manicured grounds, impeccable service, an immaculate and well-appointed room, with a super-comfortable bed, reasonable rates, but we had an almost spooky and ultimately disquieting sense of being the only people in the vast building.

This complex seems mostly to cater to conferences and large groups who are off somewhere in isolation in another building, so there are almost no individual travelers in the small breakfast room/lounge on weekends. The vast lobby is dramatically empty with minimalist decor and a severely neutral executive color palette.

Real plus-- the extra-large indoor pool has two lanes set aside for swimming serious laps!

  • Stayed: May 2014, travelled as a couple
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Thank scrapple1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Sales at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 13 June 2014

Dear scrapple1

Thank you for your review. We are so happy to know that you enjoyed the scenic acreage, great service and well- appointed guest room. We do indeed cater to conferences in our IACC certified conference center and we also enjoy hosting leisure travelers looking to enjoy our indoor pool, expansive fitness center, Forrestal Grille, and Flight Martini and wine lounge. Next time you return to Princeton please let us know if we may be of assistance making reservations.

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Reviewed 19 May 2014

The hotel is recently refurbished and has very nice rooms. The service is very attentative and friendly.

The only drawback is that is a litlle out of the way and if you want to have dinner outside the hotel you will have to drive. That is the reason for the 4 stars otherwise it would have been a 5.

Stayed: May 2014, travelled on business
1  Thank DenmarkDanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Sales at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 13 June 2014

Dear DenmarkDanes

Thanks for your review. We are very pleased that you enjoyed our hotel and that our associates provided friendly service. Hopefully you had a chance to enjoy the Forrestal Grille or Flight Martini and Wine Lounge while on property. We hope to see you again when your travel plans bring you back to Princeton.

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Reviewed 16 May 2014 via mobile

I have had mixed experiences with the Crowne Plaza brand in the past - in past-lives these hotels were genuine 4-star digs, but in the 20 years since they were built, they haven't had much in the way of refreshed decor or updated rooms and facilities.

I'm happy to report this location in Plainsboro has kept up with the times. The rooms are modern and the beds are comfy. The bathroom in our room 2228 was modern and clean. My wife loved the work-out facilities, and described them as resort-like. Free-weights, treadmills, elliptical machines, bikes, etc. There's even a lap pool.

The staff was very friendly and accommodating. Getting a delayed check-out was no problem and all the staff we interacted with were pleasant.

Definitely recommend and will stay again if I return to the area.

Stayed: May 2014, travelled as a couple
1  Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaPrinceton, Director of Sales at Crowne Plaza Princeton - Conference Center, responded to this reviewResponded 13 June 2014

Dear Derek H

Thanks so much for your review and thanks for recognizing our Crowne Plaza as a preferred hotel. We are very pleased that your wife enjoyed our expansive fitness center. If she happens to a runner perhaps next time she will enjoy a run on the scenic jogging trails that surround the lake. Please let us know if we can be of assistance if your travel plans bring you back to Princeton.

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Additional Information about Crowne Plaza Princeton - Conference Center

Address: 900 Scudders Mill Rd, Plainsboro, NJ 08536-1607
Phone Number:
Region: United States > New Jersey > Plainsboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Plainsboro
Price Range: £76 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Princeton - Conference Center 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Nestled on 27 acres of beautiful wooded grounds with an idyllic lakefront and minutes from Princeton University, the newly opened Crowne Plaza Princeton offers first-class service and a wealth of amenities. Situated halfway between New York and Philadelphia, this Princeton, NJ, hotel is the ideal venue to enjoy a relaxing and productive business retreat or meeting and is within easy access of many Fortune 500 companies as well as a host of attractions, making this Princeton hotel a premier choice for all travelers. This smoke-free hotel boasts many amenities, including a heated indoor pool and whirlpool where guests can relax after a productive day. Those who like to stay fit have an array of options and can enjoy a workout in the expansive fitness center or a morning run on the scenic jogging paths. The Forrestal Grille offers casual dining in a comfortable environment. Flight, martini and wine lounge is Princeton's coolest lounge. Each of the 291 smoke-free guest rooms has many thoughtful features and most of the guest rooms offer beautiful views of the serene, campus-like setting. Guests can work productively at the spacious work station and benefit from complimentary Wi-Fi and when it is time to relax, enjoy the Crowne Plaza Sleep Advantage(R) program. This Plainsboro hotel features an IACC-approved conference center with 54 conference rooms and 37,000 square feet of meeting space, including a 360-seat amphitheater. ... more   less 
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Also Known As:
Wyndham Princeton Forrestal Hotel Plainsboro
Wyndham Plainsboro
Plainsboro Wyndham

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