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“Not a good deal!”

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Ramada West Atlantic City
Ranked #5 of 15 Hotels in Pleasantville
Washington, DC
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not a good deal!”
1 of 5 bubbles Reviewed 11 August 2014

This hotel is not worth the money!

We paid 125/night for a weekend in the summer. Right down the street are the Econo Lodge and Rodeway Inn, both are cheaper and could not be worse. The front desk staff was rude and acted like they were doing you a favor by checking you in. Then when our room keys stopped working, they scolded us for keeping them too close to our wallet. I guess the desk clerk was upset we were interrupting his cigarette break.

The hallways smell awful, I don’t even know what the smell was; Bologna?

The room itself was big. That is the only positive.

There were two double beds, my husband is 6'2 and I'm 5'0 and we couldn't sleep in the bed together. The room was falling apart, paint and plaster chipping off the walls. The bathroom looked like dirt had just been painted over and over. The floors were dirty inside the hallway and out.

Finally, the hotel is not convenient to the Beach or AC.

Honestly, I am not insistent on a top of the line hotel, and I am ok getting what I pay for, but this was bad and not all that cheap! Maybe if you can get it for $50/night it would be a better deal.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Lea032809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadawestatlantic, Webmaster at Ramada West Atlantic City, responded to this review, 3 September 2014
Dear Guest,

I appreciate you commenting, and I’m very sorry that you didn’t find your stay with us to be a good value. Still, we’re always changing and improving -- and your comments will be valuable to us as we refurbish the hotel. I apologize that we could not meet your needs on this occasion and would welcome you back. We’re getting better and better every day.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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569 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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  • English first
  • French first
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English first
New Holland, Pennsylvania
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

The hotel isn't beautiful but all I cared about was having a place to stay. I read a lot of review's before we stayed so I took my own blankets sheets and cleaning supplies. I didn't need to use them though because the room and sheets were spotless. The blanket is horrible not sure what its made from but didn't feel like any fabric I have ever seen. Thank god I took my own blanket to use because otherwise I would of froze with the bed being right in front of the ac. The breakfast was not worth going to just two waffle irons and some fruit. The staff was very friendly and went above and beyond for the things I asked for. All in all it was an OK experience.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dvvelazquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 6 August 2014

This is by far the worst place ever, first of all we had booked 6 rooms for night got there a little early begged them to check in early because we had kids ... they kept us waiting until half hour before check in claiming that they are "cleaning rooms", cafeteria next to the lobby smelled disgusting anyways we get to the rooms there are no towels and they said they will bring towels later, rooms smelled funny, coffee machine was dusty and gross, microwave smelled like febreeze which is gross to have such chemical in a place where u put food, there is smoking rooms which is weird coz we all thought that smoking in rooms was banned ... next morning some of us checked out before others and rudely the front desk asked why are you staying in the lobby if u checked out already .... overall horrible horrible horrible experience and would not recommend to an enemy.

  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Marwa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadawestatlantic, Webmaster at Ramada West Atlantic City, responded to this review, 3 September 2014
Dear Guest,

I’m terribly sorry that we failed to meet your needs. All I can do is apologize to you that you were not satisfied when so many others are. We take pride in this hotel and satisfy hundreds every month. We’re also working to make this property nicer than ever before, and we improve with each passing day. I hope you will eventually try us again and see us with new eyes.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pleasantville hotels

Selinsgrove, Pennsylvania
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 6 August 2014

OMG i'm not even sure where to start. When we first got there and checked out the room we were shocked. The bathroom door could not lock due to the guts on the door were completely gutted out. They said they would change our room but than did't have any open room and that they would fix it right away, we stayed for 5 nights and it was never fixed. The bath tub did not hold water, there was a hole in the faucet area of the tub. the toilet paper holder was so close to the floor it was kind of funny, the bathroom itself was very dirty there was dirt caked in the corners. It was Bad! By the one bed there was a pile of dog food left from another tenant. There was a huge stair on the ceiling that was disturbing. If you book a double room they will not provide a microwave! This was a big deal to us because we had cooked a few meals prior to our trip and planned on using the microwave. The room did not have any trash bags and when we asked the maid for some she said the hotel doesn't provide them. The wifi did not reach our room. The pool area does not have a bathroom near by nor does it provide towels. and the breakfast only has 2 waffle makers as their hot food. I was very unhappy with our stay!

Room Tip: go to another hotel
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Mindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadawestatlantic, Webmaster at Ramada West Atlantic City, responded to this review, 3 September 2014
Dear Guest,

Thanks for the comments. We will use them as we change and improve. I apologize that we failed to meet your needs when so many others we satisfied during that same time period. We’re proud to be associated with the Ramada name and take pride in serving customers like you. I’m truly sorry that we failed you in this case, however.

Sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo Na
1 review
2 of 5 bubbles Reviewed 4 August 2014

At arrival I was told that one of the 2 rooms I booked was cancelled until I showed them the confirmation letter, the room was smelly, the blankets were old and torn. The guy at the front office was not honest, when I asked to change the room to another decent one in the main building he claimed that no rooms were available. After a few minutes a couple arrived and he gave them a room in the main building even at a lower rate

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Khaled611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ramadawestatlantic, Webmaster at Ramada West Atlantic City, responded to this review, 3 September 2014
Dear Guest,

Thanks for your comments. I’m sorry we could not change your booking because other rooms were reserved for other guests who booked them in advance. When rooms are available, we’re always happy to make changes to accommodate guests in any way we can. We take real pride in this hotel and the service we provide, and I apologize that could not satisfy you.

Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada West Atlantic City

Property: Ramada West Atlantic City
Address: 8037 Black Horse Pike, Pleasantville, NJ 08232-2854
Phone Number:
Region: United States > New Jersey > Jersey Shore > Pleasantville
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 15 Hotels in Pleasantville
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ramada West Atlantic City 2*
Number of rooms: 141
Official Description (provided by the hotel):
Ramada West Atlantic City hotel near Boardwalk Hall is at the doorstep of fantastic, fun-filled activities. Free parking makes it easy to enjoy all the area has to offer. Check in on the news with a free copy of USA Today while you enjoy free hot continental breakfast. Unwind on the sundeck or take a refreshing swim in our outdoor pool. Check email and plan your day with free Wi-Fi Internet access. Our pet-friendly Atlantic City West hotel offers rooms with microwaves and refrigerators. ... more   less 
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Also Known As:
Ramada Atlantic City West Hotel Pleasantville
Atlantic City Ramada
Ramada West Atlantic City Jersey Shore, NJ - Pleasantville

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