Noise started at 3 AM -- people moving / dropping heavy objects in room upstairs several times per hour. At 8 AM the really bad noise started -- 10 loud hammer blows on the upstairs floor every 3 or 4 minutes -- perhaps setting floor tiles or the like. Unbelievable! How could the management let this happen?
Except for the enormous horrible re-modeling noise problem, the room itself was very nice. Large room with sliding divider between living room and bedroom sections. Nice modern furnishings. Bed was comfortable. Sofa and sofa chair. Two 32" flat screen TVs. Fridge, microwave, ironing board. Nice work table. Clusters of 6 surge protected outlets at several places in room. Bath very nice. Jacuzzi tub. Nice wall heater in bath. Everything reasonably clean. Main heat/cooling unit worked well, though there did not seem to be a mode where the fan could run continuously while providing heat. Overall, this could be a very nice hotel someday.
Breakfast bar had wide range of options -- eggs, meats, pastries, cerial, juice, yogurt, fruit. Large room with lots of seating. Presentation was uninspired. I only tried the coffee which was OK.
Lots of eating and shopping nearby, but getting there is a little challenging. RT 23 is a divided highway, and the hotel can only be accessed from RT 23 north. Getting to even the closest establishments involves driving a mile or so, and using the "all turn" right lanes to make U-turns.
Security was oddly mixed. They were careful to xerox my driver's license at check-in. But rear entrances to the hotel were unlocked and completely unsecured; anyone could walk in and roam the hallways.
Card key to room stopped working by 10 AM for a 11 AM checkout. There was also considerable noise from maids knocking loudly on neighboring doors starting at 9 AM and yelling "front desk!" Though this hardly mattered since I was awake from the remodeling noise already.
I would summarize that the rooms are very, very nice. But management issues would prevent me from staying here again (remodling noise from 3 AM onwards, unsecured rear entrances, card keys stopped working, maids knocking loudly on doors hours before checkout). Avoid for now!!!!
- Official Description (provided by the hotel):
- Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, TripOnline SA, Traveltool, S.L.U., getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Best Western Regency House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.