HORRIBLE Customer Relations experience here! We booked two (non-refundable) rooms online and arrived after midnight. Though we had a receipt, clearly showing the purchase of both rooms for two nights they said it was not in their system, therefore they could not do anything for us. Customer service for the online booking was already closed so we were forced to pay AGAIN for the same room. The manager, Raj also shouted at us that it was not his problem and that he was unwilling to do anything in front of a crowded lobby. Absolutely appalled and will be sure to never stay here again and make sure others do not as well!
- Official Description (provided by the hotel):
- Located in the heart of Princeton's Carnegie Center, the Hyatt Regency Princeton is minutes away from the proud home of one of the most "prestigious universities in the world ” Princeton University, historic sites and upscale shops. Princeton itself hosts many Fortune 500 companies including Dow Jones, IBM and L’Oreal, Bristol-Myers Squibb, Dow Jones, and Siemens. Enjoy the city without the expensive hotels rates as we are five minutes away from the AMTRAK/NJ train station with service to New York and Philadelphia; just one hour away. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Princeton Hotel Princeton
- Princeton Hyatt Regency
- Hyatt Princeton