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“Not sure why I keep returning here :(” 2 of 5 bubbles
Review of The Westin Princeton at Forrestal Village

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The Westin Princeton at Forrestal Village
Ranked #11 of 15 Hotels in Princeton
GreenLeadersBronze level
Belfast, United Kingdom
Level Contributor
105 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Not sure why I keep returning here :(”
2 of 5 bubbles Reviewed 19 February 2013

I continue to stay here because it's convenient for where I do business. The hotel is modern, bright and clean and the facilities are good. My big complaint this time was breakfast - there is no buffet, it is all A La Carte. I arrived and notified the waiter that I was in a hurry, so only ordered fruit, yoghurt and toast. After 20 minutes it had not arrived and I had to leave. The Starbucks booth within the hotel was not open so I couldn't even grab a muffin and coffee. Please revise the "no buffet" policy for breakfast!

  • Stayed November 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank JDE260767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, 16 July 2013
JDE260767,

Thank you for filling out a review of our hotel on tripadvisor.com. We are truly sadden that we were unable to meet your expectations during your stay with us. We appreciate and thank you for your feedback as it is a vital part of ensuring we are exceeding all of our guests expectations.

We look forward to your return and hope that the Westin continues to be your home away from home.

Management
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599 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Wilmette
Level Contributor
59 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 7 February 2013

It is remarkable for a hotel of this price that is so inept. The room is comfortable but threadbare with a tiny sink area and chipped and scratched furniture. Two of the three elevators were out of order for three days. No signs indicated that nor was there any mention or apology. Restaurant food was good but service inept. Most annoying is the devious so called green option where they give you a five dollar credit on food if you "go green" and don't have your linens and towels changed. What they don't make clear is that means NO housekeeping, no tub or toilet cleaned, no glasses changed, trash emptied, bed made,, etc. So what the really mean by "green" is green in their pocket by not having housekeeping clean the room. It has nothing to do with conservation.
I am a Starwood Gold member but I would certainly go elsewhere in the future. Very devious.

Room Tip: Go elsewhere
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  • Stayed February 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank RAHWilmette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dasha G, Manager at The Westin Princeton at Forrestal Village, responded to this review, 8 February 2013
Dear RAHWilmette,

Thank you for taking the time to provide your feedback. We are sorry that you were not as pleased with your stay as we would have liked you to be. We strive to deliver the best in service to all of our guests and certainly look forward to resolving any issues that may have impacted your stay. We are currently working with engineering to fix the elevator malfunctions so that it does not impact our future guests.
Our “Make a Green Choice” program is designed to conserve all resources by having our guest forgo the housekeeping services until the time of check out in exchange for the five dollar voucher. In the future, we invite you to accept the housekeeping services as you normally would so that we can ensure that your guest room adheres to the highest standards of cleanliness and organization.
Thank you again for your review and we hope to see you again at The Westin Princeton at Forrestall Village.
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Travellers are raving about these Princeton hotels

Nyack
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 February 2013

My husband and I visit this hotel as an overnight getaway about six times a year. When we arrive, we are greeted by staff that knows our name (very impressive). The front office manager, Lynn, Nancy, David, Thierry, Chris and Paul find away to make us feel like we are important every time we visit.

What makes our visits so special is the staff. However, they have an unusually good restaurant managed by a guy named Max. The food is fresh and the recipes are innovative.

They have a good workout facility with up to date machines. They have a great indoor and outdoor pool facility.

The rooms are spacious, well-appointed and well-kept.

We love our weekend getaway, and you will too!!!

Room Tip: Let the staff get to know you. They will work hard to make sure your stay is special.
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  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DenLipson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dasha G, Manager at The Westin Princeton at Forrestal Village, responded to this review, 7 February 2013
Dear DenLipson,

Thank you for your recent stay at The Westin Princeton at Forrestal Village. We are so happy that you enjoyed your stay. We strive to provide a great experience and service to all of our valued guests. It is also great to hear that you enjoyed your meal at our restaurant. We look forward to welcoming you and your husband back anytime!
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Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 31 January 2013

While the surrounding development seems nearly vacant, the hotel is nice and the service was very good. I spent a couple of night there and had to eat in the hotel. I was pleasantly surprised by the quality of the food and the speed at which it came to the room.
I am sure that it would be nicer if the overall development was active, but i enjoyed the peaceful nature of the hotel.

  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Melizondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, 16 July 2013
Thank you for filling out a review on tripadvisor.com. We appreciate your wonderful feedback and true depiction of what you can come to expect when staying here at the Westin Princeton.

We look forward to your continuing patronage of our hotel.

Management
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Lawrenceville, New Jersey
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 January 2013

We stayed here this weekend for a friend's birthday party and had a great time. The hotel has 24-hour room service, which was an amazing surprise. We also took full advantage of the warm indoor pool during our stay as well. The bed was super comfortable (I never wanted to get out of it in the morning) and the rooms were clean but a little dark. My only qualm is that the bar closed awfully early (around midnight /1230) even though there were a ton of us there ordering drinks.

  • Stayed January 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dasha G, Manager at The Westin Princeton at Forrestal Village, responded to this review, 26 January 2013
Hello Phil,

We are so happy that you enjoyed your stay with us. We look forward to welcoming you back when you return to Princeton.
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Malibu, California
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 January 2013

I really don't have much to add to previous reviews. This hotel is clean and quiet and the beds and bedding are just great. At first I resisted staying here, as Princeton was further from our destination than other areas, but the family member I was traveling with is a Starwood Club member and insisted on it. We stayed on the private Club floor and it was great fun.

I used the "Westin Workout" room and it was well equipped and comfortable. Didn't eat in the restaurant or use other amenities. Wifi worked great. Temperature control was easy and pretty quiet (heat). The only that gives away this hotel's age is the elevators - they can be a bit creaky - but that was not an issue for me.

I would certainly stay here again and would recommend it for visits to the Princeton area.

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank msmalibu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, 16 July 2013
Thank you for your wonderful review of our hotel. We are happy to read that we had exceeded your expectations and look forward to your return return.

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
113 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 1 January 2013

Pluses:
Front desk (Frankie) was very friendly and helpful. It has the quality that you expect from Westin. I wouldn't be surprised if this is the nicest play to stay in the Princeton area.

Minuses:
Only one elevator was working when we arrived. The room was not properly prepared (no shampoo and conditioner, only one bathrobe) - though the front desk called back to make sure we received the missing items.

  • Stayed January 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StuckOnTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick A, Manager at The Westin Princeton at Forrestal Village, responded to this review, 16 July 2013
Thank you for taking the time to fill out a wonderful review of our hotel. Your feedback is appreciated and we look forward to your future return to our hotel.

Warm regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Princeton at Forrestal Village

Property: The Westin Princeton at Forrestal Village
Address: 201 Village Blvd, Princeton, NJ 08540-5737
Phone Number:
Region: United States > New Jersey > Princeton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Princeton
#10 Business Hotel in Princeton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Princeton at Forrestal Village 4*
Number of rooms: 294
Official Description (provided by the hotel):
Set in a beautiful suburban setting, The Westin Princeton at Forrestal Village is situated in the picturesque Princeton Forrestal Village shopping center. ... more   less 
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Also Known As:
The Westin Princeton At Forrestal Village Hotel Princeton
Westin Forrestal Village
Westin Princeton
Princeton Westin

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