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“Great place and a bargain, but short staffed”

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Extended Stay America - Secaucus - New York City Area
Ranked #11 of 15 Hotels in Secaucus
Harrisburg, Pennsylvania
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great place and a bargain, but short staffed”
Reviewed 14 April 2014

The property is very new and clean and the price is right for what you get, especially convenience to NYC. They seem to be running it with one front desk person and that's not enough, especially when he's doing coffee-replenishing duty in the morning. The breakfast is pretty sparse, and a place with a kitchen in your room would probably do a good business selling stuff to actually use in the kitchen, at least microwaveable meals and drinks, especially since there's no store in easy walking distance. But as long as you know what you're getting, it's fine.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Secaucus - New York City Area, responded to this review, 22 April 2014
Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our staffing and the free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
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English first
Central PA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2014

Haven't stayed in an Extended Stay America since the bad old days in 2009, but thought I would take a chance, given the rate, the new exterior look and the great commuter location for downtown NYC from Harmon Meadows (bus stops out front nearly every 15 minutes. $3.95 one way to the Port Authority.) New corporate owners pumped money into the chain, apparently. Nice, basic accommodations. Nothing fancy, but pleasant color scheme freshens up the place. Bed was comfortable. Very clean room. Couch pretty cheesy. Refrigerator a bit noisy. Internet speed was a tad slow, but when you first sign-in, they try to get you to pay for an upgrade. (Please don't nickel and dime me.) Front desk help was exceptionally helpful getting checked in and feeling welcome (and no, marketing department, I don't feel "at home". My home is different. I feel like I'm staying in a nice budget hotel that won't give me a backache from the room or a headache from the front desk. In fact, I have to give credit to Liz, front desk and Tom, the assistant manager for greeting and making me feel welcome. Clearly, they paid attention during the customer service training.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cuisineforall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake in the Hills, Illinois
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 April 2014 via mobile

Saved some money on a vacation with this place. Not worth it. No one at the front desk, you have to call someone via courtesy phone. When they finally pick up, they meander to the desk. This was during check in, check out and another... The other was laundry. They have machines on site, but I elected to use their service. The service lost my laundry. Things happen, I know, but the front desk guy asked me what I expected him to do about it. I told him to make a call and find it. I got it back the next day, was charged full price for the service and not a single "sorry about that" from anyone. So yeah, it's cheap. But be warned, it's worth every penny.

Stayed July 2013, travelled with family
Helpful?
2 Thank Aranthorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, Manager at Extended Stay America - Secaucus - New York City Area, responded to this review, 7 April 2014
I appreciate you bringing your experience to our attention. I apologize for the level of customer service displayed during your stay. I will meet with our entire staff to review our customer service polices and guest protocol to ensure that your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel.

If you have any additional comments, please reach out to me directly at, sec@extendedstay.com. We hope that you will give us another chance to provide you with a better experience in the near future.
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Montreal
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 March 2014

The hotel is not new but it is in very good condition and very clean and comfortable. The location is fantastic to visit NEW YORK (bus 320 EXPRESS to Port Authority in NYC in front). We arrived late after a long drive and where greeted by IRIS. She offered BY FAR the MOST FRIENDLY service we had in an hotel in YEARS. She was friendly, looked like she enjoyed her work and was extremely helpful. The manager Elizabeth (the next morning) was very helpful and even helped us find easy parking for our weekly cruise after our stay. Everything was great with plenty of restaurants at walking distance (a big open mall).

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SensDuVoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review, 13 March 2014
Thank you so much for posting a review of our hotel. I’m so pleased to hear that you found our staff, especially Iris and Elizabeth, to be friendly and helpful during your stay with us. I will be sure to pass your comments on to them. As well, I’m glad that you enjoyed your clean, comfy room and our convenient location. Thank you again for sharing your feedback with us. We would love to see you again, should your travels bring you back to our area.
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Montreal, Canada
1 review
Reviewed 9 March 2014

Don't expect to be able to cook a meal with the kitchen supplies or utensils provided.
Sofa bed extremely uncomfortable and was missing blankets.
The rooms were clean. Only two chairs in the room. So you need to sit on the sofa bed to eat.
15' from NYC. Bus stop in front of lobby.

Room Tip: The reservation was for 4 people with a queen bed and a sofa bed. We ended up with a king and a sof...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review, 13 March 2014
Patricia - I want to thank you for taking the time to post a review of our hotel. I am glad to hear that our location was convenient to your travel needs. Still, I apologize that your fully equipped kitchen and sofa bed did not meet your expectations. Your feedback will be useful as we continue to improve our guest experience. Thank you again for your comments. We look forward to seeing you in the future, should your travels bring you back to our area.
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Caracas, Venezuela
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2014

The Manager of this location (Elizabeth) is a wonderful person !!! (Really friendly). Unfortunatelly, this hotel has not restaurant... But, it is located inside Meadow Plaza where you can find variety of options where to eat.

Room Tip: There is not restaurant here.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rafavas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review, 21 January 2014
Thank you so much for taking the time to post a review of our property. I am glad that we provided you with great service while you were here. I know we don't have a restaurant in the hotel, but I'm glad that you found our location to be convenient with all of the food options in Harmon Meadow Plaza.

Again, thanks for your review. We look forward to providing you with another great stay the next time your travels bring you to our area.
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Tampa, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 January 2014

Hi everybody!!! It's Singlemamatravelista!

You can add the Extended Stay America to your list of TO DO's!! Here's the top 3 reasons why!

3. Location!!- It's pretty close to NYC without being in the city. It's about a 20 minute bus ride on the 320 from the Tampa Port Authority in NYC for about $4.00 and the bus drops you off/picks up right in front of the hotel. It was relatively safe and quiet. Located on a major intersection so please watch the little ones as you are crossing the road. I always prefer public transportation if possible to get a true feeling and experience of a city and its culture. The hotel is in walking distance to many eateries and a movie theater. Shopping is pretty close also. ( Note: If you are new to NYC, the Port Authority can be somewhat confusing, Be cautious of those who try to help....most are just looking for tips, but you can never be too careful. Ask a registered agent if you get turned around, Once you get the hang of it, Its relatively simple.) Its easy to get back and forth to NYC and buses run all night.

2. Hotel Amenities- The hotel is definitely a home away from home, the downstairs lobby reminds you of a home living room with large screen tv's to entertain during breakfast. There is a huge laundry facility and if you decide that cooking in the room is not for you, many delivery options are available from pizza to chinese. You can also take advantage of the fitness center to stay in shape...

1. Pricing- You get what you pay for... sometimes you get even more. It is not a full service hotel, and you do not get daily room service unless requested, thus the name Extendend Stay! the hotel does have queen studio rooms with pull out couches and a fully equipped kitchen. Great for saving money on food or if you're like me and you just like to cook. BBQ pits are available for grilling in the garden area and there is a light continental breakfast with breads, fruit and cereal included in the room price. ( about $150.00 per night, give or take a few dollars based on season) It's clean, spacious and well worth the cost.
See the pics!!!

Honorable mention: The hotel staff has a mixed bag of courtesy and New York shrewdness...Remember... it's JERRRSSEYYYY!!!!! lol

Room Tip: All rooms have full kitchens.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Singlemamatravelista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Secaucus - New York City Area, responded to this review, 21 January 2014
Thank you for posting such a wonderful review of your stay with us. We really appreciate all the kind words about the cleanliness of our facility and the convenience of our location. It is also great that you truly enjoyed all of the amenities our hotel had to offer and the staff's service, overall.

Again, the staff and I really appreciate you taking the time to write such an in-depth review, and I am thrilled that you enjoyed your stay. We hope you will come stay with us again the next time you are in the area!
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Additional Information about Extended Stay America - Secaucus - New York City Area

Property: Extended Stay America - Secaucus - New York City Area
Address: 1 Plaza Dr, Secaucus, NJ 07094-3603 (Formerly Homestead Studio Suites Secaucus Meadowlands)
Phone Number:
Region: United States > New Jersey > Secaucus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Business Hotel in Secaucus
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - Secaucus - New York City Area 2.5*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Extended Stay, TripOnline SA, Traveltool, S.L.U., Evoline ltd and Cancelon so you can book your Extended Stay America - Secaucus - New York City Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites Secaucus Meadowlands Hotel Secaucus
Homestead Secaucus
Homestead Suites Secaucus
Extended Stay America - Secaucus - New York City Area New Jersey
Secaucus Homestead Suites

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