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“This should be your only choice for business or personal travel to NYC”

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Embassy Suites by Hilton Secaucus - Meadowlands
Ranked #5 of 15 Hotels in Secaucus
Reviewed 28 July 2014

WE just returned home form a business / personal trip to NYC. This hotel exceeded our needs in every category. Lightning fast responses to our needs, knowledgeable advice for travel into NYC for family and business. The wonderful free breakfast was a money saver as well.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 5 August 2014

Thank you for your recent patronage. We are very happy you enjoyed our hotel and staff. We look forward to welcoming you back again in the future.

Best Regards,

Pinal Frank
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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812 - 818 of 1,403 reviews

Reviewed 24 July 2014 via mobile

This is a really nice hotel and it was a perfect fit for our family of 4. The bus to New York stops right outside the door, and within 30 min. you are in the middle of New York. The staff at the hotel is quite unique, and it was a great pleasure to be at the hotel.

  • Stayed: July 2014
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Thank John_DK101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 28 July 2014

Thank you for staying with us during your recent visit to the NYC area. We are pleased you enjoyed our hotel and staff. We look forward to welcoming you back again in the future.

Best Regards,

Pinal Frank
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014 via mobile

We are Hilton Honors members and are very committed to staying in their hotels because they are so reliably nice in every way. This hotel did NOT meet our expectations. Let me begin by saying that we did arrive about an hour earlier than the official check-in time, with plans to quickly drop our luggage and head into the city for a show and dinner. Not only were we (surprisingly) told that we could not check in, we were told we had to be back by midnight or we would not be able to check in. I've never stayed at a Hilton brand hotel that did not have 24 hour front desk staff and we were disappointed to have restraints put on our travels. We were checking in at the same time as a group of pilots who were given the kind of service my family and I had hoped to receive.
Although we did not see any of the mice I've now read so much about, we were very disappointed with the cleanliness of the hotel. The couch in our room, to be specific, was so stained we felt we shouldn't even sit on it. As for the convenience of this bus transportation, I would recommend it only to someone who was very nervous or otherwise unable to drive into the city. The cost per person to ride the bus is nearly $8 per day. If you have a larger group (which I'm guessing many do because they've chosen an all-suite hotel), the cost of this may be more than the cost per day to park in the city. Furthermore, if you plan on traveling to the city during the day, be prepared for the trip to take upwards of an hour (due to traffic through the tunnel). Hilton has other all-suite hotels in the city and would highly suggest them.

  • Stayed: July 2014
    • Value
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1  Thank Jessica423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 28 July 2014

Thank you for the feedback from your recent visit to our hotel. We apologize that we did not meet your expectations. Your input is very valuable to us and we are taking the necessary steps to prevent future issues which you experienced.

We hope you will give us another try.

Best Regards,

Pinal Frank
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Our family of 6 (4 young adult children - 21-14) stayed at ES Secaucus on our first visit to the US for a week in June. It is very conveniently located across the road from bus which takes you to Port Authority - central to New York in about 15 mins - bus runs regularly to and from. There is a Walmart within walking distance, Subway and several decent eateries. The coin operated laundry is very handy. Sean and Jorge went out of their way to welcome us and we were so happy with our first stay that we stayed for a second time on the way home for 4 nights after travelling through US - they had made it feel like home! I would highly recommend this hotel for convenience and great location for a family trip - rooms are a great size (we had 2 suites - 3 people in each) and the hotel is located in a very safe area. I would definitely stay here again.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank Jacqueline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 23 July 2014

Thank you for staying at our hotel during your recent visit to the US. We are so pleased you enjoyed our hotel and especially the service provided to you by Sean and Jorge. We hope to see you again in the future.

Best Regards,

Pinal Frank
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

The hotel is quite nice and the staff is very friendly. Secaucus Meadowlands is a perfect location if you are driving to NYC and you do not want to pay parking and drive in the City.
The hotel offers complementary breakfast, the breakfast is fantastic and the Chef is cooking the omelets in front of you. Line for the breakfast is quite long, though. It took us 20 min to get our breakfast ready. The rooms are not as sharp and clean as one would expect for an Embassy Suites hotel. The carpet is very dirty and the bathrooms are moldy and rusty. The rooms certainly need maintenance.
The Bus that takes you to NYC is quite convenient as you take it across the street and leave you in the drive way of the hotel. (Children are free on the weekends). The bus brings you to Port Authority, couple of blocks from Time Squares. Port Authority is linked with certain subways lines (that brings you to the Natural History Museum and Central Part).
Overall the stay was good. We would likely go back to the hotel and recommend it. I could have given three stars because the rooms are not clean enough.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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1  Thank Mara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 23 July 2014

Thank you for selecting the Embassy Suites Hotel Secaucus during your recent visit to NYC. We are so pleased you enjoyed the hotel and especially the service provided by our staff. We look forward to welcoming you back again in the future.

Best Regards,

Pinal Frank
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

I had to spend 2 nights at this hotel for business. It's in the middle of an area filled with chain restaurants and big box stores - very soulless. The hotel played loud music in the lobby constantly, which you could not escape in your hotel room. The couch was very tattered looking. I hope to never have to stay there again.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
2  Thank Kimberly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 23 July 2014

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about noise. Your comments will help us to correct these issues. We hope you will consider staying with us the next time you are in the area.

Best Regards,

Pinal Frank
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014 via mobile

My family recently completed a stay here and I was disappointed in the accommodations...definitely not up to the usual Embassy Suites standard. Furnishings are worn, there was rust around the water faucet, and there were small bugs around the faucet. We were told that someone would take care of it the next morning...we asked for bug spray but was told it was in a locked cabinet. (My husband was willing to spray.) We never got a resolution to this issue. The carpet was stained also.

On a brighter note, the customer service at the front desk was outstanding and the location is excellent. The manager on duty was extremely helpful, courteous, and friendly. He spoke every time he saw me. Too bad the staff is stuck in a hotel that needs some work.

I would not stay here again unless updates are made.

Stayed: July 2014
Thank Mel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pinalfrank, Director of Sales at Embassy Suites by Hilton Secaucus - Meadowlands, responded to this reviewResponded 23 July 2014

Thank you for stay at our hotel. We appreciate your feedback and want to ensure you that we will take all of your comments into serious consideration as we look to improve the quality of our hotel. We hope you will give us another try.

Best Regards,

Pinal Frank
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Secaucus - Meadowlands

Address: 455 Plaza Dr, Secaucus, NJ 07094-3631
Phone Number:
Region: United States > New Jersey > Secaucus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Secaucus
Price Range: £107 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Secaucus - Meadowlands 3.5*
Number of rooms: 261
Official Description (provided by the hotel):
Embassy Suites Hotel Secaucus - Meadowlands Hotel is located just 4 miles from New York City with easy transportation access outside the hotel. This Secaucs, NJ all-suite hotel is the perfect location for your business or leisure travel. It is centrally located in the Harmon Meadow Plaza in Secaucus, NJ, with easy access to the Meadowlands, the Izod Center, East Rutherford, NJ, Teterboro Airport and Newark Airport(EWR.Book your room stay online direct with the hotel and get our best rate guranteed. ... more   less 
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Also Known As:
Embassy Suites Meadowlands
Embassy Suites Secaucus
Secaucus Embassy Suites
Embassy Suites By Hilton Secaucus - Meadowlands New Jersey

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