My husband booked a last minute nights stay, as we had to attend a family funeral in Glasgow.
We arrived after 7pm after a long drive and were ready to relax and have some dinner.
We checked in, the girl was very nice and was covering the Bar and Reception. When we reached our room, we were disappointed in the general cleanliness of the room but most especially the bathroom. The tiles and grouting were covered
in black mould, the tumbler at the sink was dirty, with remnants of waxy lipstick and sticky fingers. The bath plug hole still had a grubby piece of plastic lying on top and they white (grey) net curtains had a dead squished insect in the fold.
The room itself was dusty, the beside cabinets and lamps especially so. The good news was that the bed linen was crisp and clean and the bed was well made.
We headed to the bar, ordered a couple of drinks then asked if there was any chance of another room. Unfortunately no other rooms were available. We had found it difficult to get a room in the area, so decided that we had to stay but we would go out for dinner. The bar person/receptionist said she would leave a note on the Managers desk, to let her know we were unhappy.
In the morning, we headed to breakfast after bring wakened by footsteps which seemed to be walking miles... The noise penetrated through the walls. We thought it was another guest but realised at breakfast, we were hearing the footsteps of the staff walking through the restaurant/ bar area to the kitchen. It sounded like someone was wearing tap shoes!
The breakfast buffet was poor, what appeared to be packet Danish and crossaints, poor quality fruit and small selection of cereals. The cooked breakfast was one of the worst I have had, cheap, fatty, greasy bacon and poached egg with an almost raw tomato. The whole plate was swimming with grease. I couldn't eat it.
Our breakfast order was taken by the Manageress, although she didn't introduce herself until we were leaving the breakfast room. She was dressed in casual clothes, wearing cowboy type boots. Very unprofessional appearance and not what I'd expect of someone working in a country house hotel.
As mentioned, the Manageress spoke to us as we were leaving, she seemed uninterested and seemed to have a knowledge and acceptance that the room was not up to standard. It was an easy fix and a sure sign that cleaning standards are not as you would expect. There was no apology offered or any solution as to how they could leave us feeling as though we were listened to and a valued guest.
This could be fabulous... For weddings, family get togetherness.... But it needs a lot of work and time invested.
Would I return.... Sadly, No!
Please listen, it's easy fixes, but it needs care, attention and management... Sadly lacking at the moment.
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