The Crowne Plaza had a package deal for New Year's Eve - room for two, full course dinner, band, DJ, appetizers, open bar and breakfast buffet the next morning. We booked two rooms for ourselves and another couple. We arrived early at no extra expense; we were graciously accomodated at the front desk. As my partner checked us in I took a quick look around the main foyer. It was nicely decorated with black and white leather couches, some lamps, some tables - all very clean lines. Upon closer inspection I noted that the black couches all had tears which were covered over with black duct tape. The white couches also had tears, but management might not have been aware that duct tape also comes in white, as those tears were left without covering up. I then noted that every surface was smudged, not terribly, but noticably when one considered sitting down. The floors were clean but stained as if they'd only been wet mopped and not actually cleaned. I assumed the foyer was a busy place and cleaning was most likely left to more needy places.
We found our room on the 15th floor - our friends had a room roughly across the hall. Their room was half the size of our room for some reason, which didn't bother us but they seemed put off by this. Our room included a bar area which was filthy and which did not have a refrigerator. The glasses were disgusting. It looked like someone had dipped them in mop water, they were covered in old, gray lint and dirty scum. The entire bar area was covered in a film of dust, dirt and scum.
The carpeting was gross. It wasn't that old or worn, but it was dirty and stained. Not that it hadn't been vaccumed - you could tell it was vaccumed - but there were blotches of stuff stuck to it, and stains of varying types. I made sure not to walk barefoot.
The bathroom was questionable - someone had used the toilet and, um, left something there for us to discover. Not a lot, mind you, but enough to let you know someone had used the toilet and hadn't bothered to double flush to get it all out. Gross. Me. Out. It's hard enough to deal with that with my own family in my own home with my own toilet. After that discovery I inspected the bathtub. I found a moldy showerhead and mold in the crevices around the tiles. The cauking was a tad moldy, and the tub and walls looked as though no one had bothered to wipe them clean in a long time.
I immediately inspected the bed to look for bed bugs - delightfully (and surprisingly), there were none. That's a very positive thing I can say about the room - no bugs!
The party was for 400 people, and at the last moment the staff added tables across the hall to accomodate folks who wanted to attend the party but who weren't staying the night at the hotel. So there were roughly 500 in attendance. The party was fun - we met a lot of nice people. The drinks were indeed free all night and did not appear to be watered down. The food was very good - the appetizers were delicious, however we had to call over the servers several times as they'd pass our table often without stopping. The courses were good, however the fillet mignon we were promised was extremely thin - as if one medallion had been sliced into four. For the price we paid to stay and eat, we expected better, but didn't complain. I had more drinks than I could drink, and though the line was long there was no limit on how many you could get - two hands, two drinks, all night long. Nice! The band was - meh - not so great, but the DJ was good and played an array of genres to make everyone happy.
My main impression of the hotel and staff is this: these are tough times, and the area around this hotel isn't doing as well as it once did, many businesses are gone or are no longer sending travelers here. The staff was sparse, and though the hotel staff did their best to accomodate and provide for their guests, there's only so much you can do. So, the room was awful, but we didn't expect to stay in the room the entire time. I wouldn't stay there again unless there was another big party like the one we attended, mainly because the room was so dirty. If the hotel were to do better business perhaps they'd hire more maids, or perhaps they need to inspect the rooms better because the maids aren't doing a great job. I certainly would not have left a tip had I stayed more than one night. The party and the front desk staff are the reason I even consider three stars; without those elements, I'd have dropped that to two or one and one half.
- Official Description (provided by the hotel):
- COMING SOON CROWNE PLAZA Early 2016!!! Rest easy in a setting of superb comfort, in the heart of central New Jersey. Hotel Somerset-Bridgewater offers the perfect combination of convenient location and impeccable services. Close to downtown New Brunswick, and with easy access to the Rutgers Campus’ of New Brunswick and Piscataway, our hotel provides discerning guests with an environment of welcoming warmth and repose. Attentive service and a professional staff highlight an ideal setting for relaxation as well as exceptional occasions, corporate gatherings or celebrations. Host a memorable social function or a professional meeting in our elegant event space. With an expansive ballroom, flexible conference rooms and spacious outdoor venues, an event at Hotel Somerset-Bridgewater is an affair to be remembered. And because work is fueled by relaxation, there’s plenty here for guests who want to unwind. Tempt your taste buds with tantalizing New American flavors at Fuzion’s, relax poolside with your favorite drink, or replenish after an event-filled day with a dip in our Jacuzzi. Our well-appointed, smoke-free guest rooms ensure a sound sleep, with plenty of room to stretch out to prepare for the day ahead. Conveniently located in Somerset, near the New Jersey Turnpike and I-287, our hotel brings you within moments of the region’s most notable sights. From nearby shopping to local live shows and the area’s most popular sporting events, you’ll find yourself perfectly placed to experience it all, from our central New Jersey address. •Located adjacent to I-287 from Exit 10 in Somserset, NJ •390 Deluxe Guest Rooms, Suites and an Executive Level •100% smoke free guest accommodations throughout •Complimentary WiFi and voicemail in each guest room •24-hour, full-service Business Center with printing •Indoor heated swimming pool, outdoor pool and Jacuzzi •Tennis courts, basketball courts and volleyball onsite •Well-equipped fitness center with the latest equipment •Concierge services available for all guests •Full service lounge, dining room and room service •Fuzion’s Restaurant and 110 Blu Lounge, onsite ... more less
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- Also Known As:
- Crowne Plaza Somerset-Bridgewater Hotel Somerset