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“Far off from city”

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Hotel Somerset-Bridgewater
Ranked #11 of 16 Hotels in Somerset
Chandigarh, India
Level 6 Contributor
110 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Far off from city”
Reviewed 22 May 2014

I stayed for one night. It is on the main highway.The hotel is very spacious and room very big. The heating was good. The hotel does not have much eating options. it has very spacious rooms and ideal for families. The rooms have all essential amenities and bath fixtures were old and not properly working.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drparmod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 reviews from our community

Traveller rating
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    39
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71
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Southern Cook Islands, Cook Islands
Level 5 Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 15 May 2014

As they say, you pay for what you get! Good rate for an average room. They are in need of a facelift, and I'm sure that they have nicer rooms available. Was in for one night and must say that that staff were very nice, the room quiet and I got a good nights sleep.
I wouldn't plan a long stay there, but it was fine for my needs .

Room Tip: I think the top of the tower would've been best .
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOHNNYJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drea J, Front Office Manager at Hotel Somerset-Bridgewater, responded to this review, 31 May 2014
Dear Johnny JC,

Thank you so much for taking the time to review our hotel. I am very glad to hear that you enjoyed our hospitality and the comfort of your room. I am sorry that we seem outdated but the great news is that we will be starting renovations within 6 months. I will definitely share your comment with our staff so they can know that they are taking good care of our guests. Again, thanks for your feedback and I hope you visit us again the next time you are in Somerset.

All the Best,

Drea J
Front Office Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsborough
Level 6 Contributor
127 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 May 2014

When I checked in a manager told me that they really wanted to get their ratings up so if there was anything wrong during my stay to hunt her down so they could fix it. Unfortunately, my attempts to get my problem solved were fruitless.

Tonight is night 9 of a planned 11 night stay. When I got to my initial room, it reeked like smoke and was covered in dust. A call to the front desk had me moved to a suitable room wtihin a few minutes - no big deal and dealt with appropriately.

Happy hour in the hotel bar is decent. The drinks are still fairly expensive but the half priced appetizers are huge for a great price. The service in the bar is pretty good and the bartenders are friendly.

There was a huge event in the hotel last weekend which saw the number of people increase a great deal. Although the common areas were really crowded and loud, there was never a negative effect on my in-room experience so this was really positive.

The pool and gym are really great, especially for the price of the hotel. There were never more than 2-3 people in there and the hours are excellent.

The rooms are comfortable and clean. The bedroom area is nicely updated; the bathroom could use some work, but it's been kept clean and useable. My only complaint is that the desk is right next to the AC unit and it gets really uncomfortable to have it blowing right on you while trying to work.

My major problem with the hotel has been the quality of the Internet access, included free. This was a major reason I selected this hotel because I need to be able to work from my room. For the first few days, things were fine. Then it got spotty and I figured with the extra people in the hotel I'd let it go and see if it cleared up after the weekend. It didn't. On Sunday afternoon I called the front desk and they connected me with an off-site support company. The company confirmed that there was a problem and told me they would work with the front desk to try to reset some things. I never heard anything back and the problem did not really get corrected. On Monday night, I called again. They told me I should switch rooms to a lower floor (I was on 8) because then I'd have a router instead of a satellite connection. I made this switch on Tuesday afternoon. The problem is actually worse now than on the higher floor. When I called the front desk tonight and said I'd be trying to find another hotel for my remaining nights, all they said was "I'm sorry about that." There was not even an attempt to try to find a solution.

I might need to extend my stay by up to two more weeks and this hotel just lost the opportunity to earn my money. It's a shame because except for the Internet access, I really liked my stay.

Room Tip: Low floor rooms are said to have better Internet connectivity, but hasn't been my experience.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mmingle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drea J, Front Office Manager at Hotel Somerset-Bridgewater, responded to this review, 12 May 2014
Dear mmingle1

Thank you so much for taking the time to review our hotel. My team and I appreciate such positive feedback especially from experienced reviewers. I am very glad to hear that you enjoyed several aspects of the hotel during your stay. I am sorry that the internet service was below the expectation of what needed. We are happy to announced that renovations to the hotel and the internet service will begin within the next 60 days. I will definitely share your comment with our departments so they can work on correcting the issue of the air conditioning location. Again, thanks for your feedback and I hope you will visit us again when you return to Somerset.

All The Best
Drea J
Front Office Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Brunswick, New Jersey
1 review
Reviewed 24 April 2014

I've been staying at this hotel for awhile now and I'm so happy I choose it! It's the friendliest staff that I've ever come across and they always make me feel like I'm at home. I had a bit of a check in issue, that was not the hotel's fault, and the manager Maria(who's quite stunning I might add) made sure to contact me and make sure everything was ok!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mario1119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, Virginia
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

Do not be deceived by the pictures posted on the web site of this hotel. We stayed at this hotel as part of a soccer tournament. Although the lobby of the hotel is bright and airy the majority of the sleeping rooms are in desperate need of renovations. Our initial room was small and the bathroom tub seemed to have been re-caulked poorly 4-5 times. After staying the first night we discovered an infestation of black ants on our room. The hotel personnel moved us to a second room. We found our room only by inserting the key in a particular door since there was no room number outside the room. The bathroom was not much better and that night (since I wasn't accustomed to inspecting a ceiling upon arrival) we discovered the stucco ceiling was chipped and peeling. Electrical lighting was limited and the plugs in the boxed outlets were not connected to anything. In addition, we were notified upon check in that the kitchen was closed over the weekend for the Passover holiday since the kitchen was converted to a kosher kitchen. We were provided with a complimentary breakfast however on the second morning many of our group went to Dunkin Donuts for breakfast. We couldn't wait to get out of there!

Room Tip: Perhaps the rooms in the tower are better? Everyone in our party were in the low rise and the rooms...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soc02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria G, Manager at Hotel Somerset-Bridgewater, responded to this review, 21 April 2014
We appreciate the time taken in order to provide such a detail account of this past experience. As we move forward, we are committed to improving all future guests ‘experiences by using this feedback as a tool that can assist in correcting our challenges. Optimistically, our team is looking forward to new property improvements in the near future which will eliminate the noted concerns related to conditions.
In contrast, it is our desire to serve all of our guest in a courteous, and caring professional manner.
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Travellers are raving about these Somerset hotels

Level 6 Contributor
128 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 24 March 2014 via mobile

Check in ran very smooth just as check out. The rooms are average but the beds are very comfortable. Maids kept up with cleaning during our stay. All amenities were replenished. Hotel had a bar and a restaurant which is very nice and there is no need to venture out elsewhere for food or drinks. Starbucks available on site is a plus. Will return in the future.

Stayed March 2014, travelled on business
Helpful?
1 Thank TheTruthHasBeenTold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neptune, New Jersey
1 review
Reviewed 17 March 2014

This was a nice hotel you wouldn't know how lavish it looks until you walked in. I enjoyed my stay there and I can't wait to go back!!!!!! They have a lot of good amenities plus there's a lounge there and I was able to bring my drink to my room!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The customer service was great and the employes make it an awesome environment for you to relax and escape. I recommend others to go there!!!!!!!!!!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Febedex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Drea J, Manager at Hotel Somerset-Bridgewater, responded to this review, 29 March 2014
Dear Febedex,
Thank you for your very kind comments about your recent stay! My team and I appreciate such positive feedback especially from experienced reviewers. I hope that if your travels return you to Somerset NJ, you’ll consider being our guest again.
All the Best,
Drea J
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Somerset-Bridgewater

Property: Hotel Somerset-Bridgewater
Address: 110 Davidson Ave, Somerset, NJ 08873-1303 (Formerly Crowne Plaza)
Region: United States > New Jersey > Somerset
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 16 Hotels in Somerset
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Somerset-Bridgewater 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Due to the renovations and our efforts to expedite our progress, we are currently not accepting any reservations prior to October 2017. Rest easy in a setting of superb comfort, in the heart of central New Jersey. Hotel Somerset-Bridgewater offers the perfect combination of convenient location and impeccable services. Close to downtown New Brunswick, and with easy access to the Rutgers Campus’ of New Brunswick and Piscataway, our hotel provides discerning guests with an environment of welcoming warmth and repose. Attentive service and a professional staff highlight an ideal setting for relaxation as well as exceptional occasions, corporate gatherings or celebrations. Host a memorable social function or a professional meeting in our elegant event space. With an expansive ballroom, flexible conference rooms and spacious outdoor venues, an event at Hotel Somerset-Bridgewater is an affair to be remembered. And because work is fueled by relaxation, there’s plenty here for guests who want to unwind. Tempt your taste buds with tantalizing New American flavors at Fuzion’s, relax poolside with your favorite drink, or replenish after an event-filled day with a dip in our Jacuzzi. Our well-appointed, smoke-free guest rooms ensure a sound sleep, with plenty of room to stretch out to prepare for the day ahead. Conveniently located in Somerset, near the New Jersey Turnpike and I-287, our hotel brings you within moments of the region’s most notable sights. From nearby shopping to local live shows and the area’s most popular sporting events, you’ll find yourself perfectly placed to experience it all, from our central New Jersey address. •Located adjacent to I-287 from Exit 10 in Somserset, NJ •390 Deluxe Guest Rooms, Suites and an Executive Level •100% smoke free guest accommodations throughout •Complimentary WiFi and voicemail in each guest room •24-hour, full-service Business Center with printing •Indoor heated swimming pool, outdoor pool and Jacuzzi •Tennis courts, basketball courts and volleyball onsite •Well-equipped fitness center with the latest equipment •Concierge services available for all guests •Full service lounge, dining room and room service •Fuzion’s Restaurant and 110 Blu Lounge, onsite ... more   less 
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Also Known As:
Crowne Plaza Somerset-Bridgewater Hotel Somerset

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