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DoubleTree by Hilton Somerset Hotel & Conference Center
Ranked #4 of 16 Hotels in Somerset
Reviewed 27 June 2014

our stay was very pleasant. we had good service and plenty of help from the staff. the rooms,even though a little outdated were very nice to stay in.the staff was took care of any need we needed. the restaurant we ate in had very good service. the proximity of our hotel to area things to do was very good. we would stay at this hotel again if we return for business.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Lloyd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Front Office Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 18 July 2014

Just wanted to thank you for your recent stay here at our property! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.

Luis Suarez

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521 - 527 of 880 reviews

Reviewed 24 June 2014

The biggest issue was that the maid service was inconsistent. Coffee, cups and creamer was often not replenished at all. I stayed a week for a business trip and I found this very frustrating. Ice machines on several floors had NO ice the entire stay. The common areas (halls outside of guest rooms) did not feel like they were air conditioned. I would not stay there again.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Elizabeth Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Front Office Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 18 July 2014

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Luis Suarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

My stay was exceptional, as were the staff. The front desk and bar staff, in particular, did much to make us feel welcome. I have to make special mention of Sarina, Sam, Michael, Jamie, Gina, and Alana, who went above and beyond to ensure our comfort. Truly amazing, wonderful people. The room was very comfortable, and the only downside to my stay was that I couldn't stay longer. I'm looking forward to next time!

  • Stayed: June 2014, travelled with family
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Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Guest Service Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 25 June 2014

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and comments about our bar and front desk staff. I will make sure to share your comments with our management team. So glad you were able to experience our authentic DoubleTree hospitality. We look forward to seeing you soon.

Luis Suarez

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Reviewed 23 June 2014

The room at this DoubleTree Hotel did not live up to what we had experienced at other DoubleTree hotels. The room needs to be renovated soon. For the money not a good deal. This was not the worst room I have ever had but I would not stay there again.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Fwdmotion131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Guest Service Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 25 June 2014

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our management team. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. We will be going under renovations in the near future to exceed our guests' expectations and we hope to cover the different aspects you encountered at our hotel. Again, I apologize for all of the issues and I certainly hope you give us another chance in the future. Thank you once again for your comments.

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Reviewed 22 June 2014 via mobile

129.00 dollars not even a fridge microwave or breakfast. Outside pool could not even bring a cooler in no matter what it contained. Was told we could get a fridge for a 15 dollar charge and yup you guessed it... it never came! Have been at 70.00 hotels that blow this place out of the water! Although "fairly" (129$ worth??... NO) clean good for an over night sleep cuz your exhausted felt like a trapped rat. Oh and the "tiki bar" don't count on having any tiki fun you order at tiki you stay at the tiki which is NOT AT the pool. Fun if your 12.

Stayed: June 2014, travelled as a couple
Thank paulawalla31599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Guest Service Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 25 June 2014

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Again, I apologize for all of the issues and I certainly hope you give us another chance in the future. Thank you once again for your comments.

Luis Suarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

The rooms at this hotel are outdated, hot, and dirty. My family and I stayed here for a weeekend and it was terrible. The room was so hot that we could not sleep for 2 days and made many requests to cool the room which were ignored. We also asked for extra pillows and towels and those requests were also ignored. Would never stay here again

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
1  Thank Christine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Guest Service Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 25 June 2014

Thank you for your review. I’m so sorry you experienced some issues with your air conditioning unit during your stay. Our maintenance staff works diligently to keep them in excellent condition and we are sorry to hear you didn't experience that. Please consider staying with us again the next time you are in the area. We’d love to make your stay with us the best hotel experience you've ever had.

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Reviewed 17 June 2014 via mobile

Stayed at this hotel while visiting 1 night in NJ for a wake/funeral. While this hotel has the potential to be very nice, it does need renovating.
I had seen some previous reviews about the ice machine on the 3rd floor being broken quite some time ago. Well, it is STILL broken, which is unsettling because clearly this has been brought to the hotel's attention before.
You can tell just by the doors on the rooms, this hotel needs updating. You have to jiggle your key card just the right way to open your room door.
The bar food was ok, the wings were excellent. The bar staff was wonderful.

Still, for $120/ night, breakfast should definitely be included because this isn't as top notch as some of the other double trees we've stayed at before.

We would have stayed at the holiday inn down across the street had they had vacancy.

Stayed: June 2014, travelled with family
Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DoubleTree by H... S, Guest Service Manager at DoubleTree by Hilton Somerset Hotel & Conference Center, responded to this reviewResponded 25 June 2014

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback, we are sorry for the condition of your guest room. We are going under renovations and we apologize for all of the issues you encountered. We hope we can have another chance to show you what our warm DoubleTree service is all about here at our hotel, if your travels bring you back to the area.

Luis Suarez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Somerset Hotel & Conference Center

Address: 200 Atrium Dr, Somerset, NJ 08873-4197
Phone Number:
Region: United States > New Jersey > Somerset
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 16 Hotels in Somerset
Price Range: £72 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Somerset Hotel & Conference Center 3.5*
Number of rooms: 361
Official Description (provided by the hotel):
Situated on 16 sprawling acres, our beautifully renovated hotel offers all the amenities you'd expect from a sophisticated urban hotel - plus indoor and outdoor pools, basketball and tennis courts and more. ... more   less 
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Also Known As:
Doubletree Somerset Executive Meeting Hotel Somerset

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