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“Changing to the worse”
Review of Hewitt Wellington

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Hewitt Wellington
Ranked #1 of 6 Hotels in Spring Lake
Certificate of Excellence
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Changing to the worse”
Reviewed 29 June 2014 via mobile

I have stayed at this hotel several times in the last couple of years. It used to be a pretty good place, but the latest visit makes me think it has gone downhill. Perks like the afternoon tea and snacks are gone. Breakfast, which was not fancy to begin with, is now down to the barest of minimum. Nothing has been updated for years. The towels in the rooms are worn and grey, the beach ones are 100% polyester. The tiny shampoo and conditioner bottles were never replenished during our 3-night stay. The reception is attended spottily. I had to call and find someone both times, once at check in, the other at check out. The beach badges they give you need to be turned in when you check out, so if you still want to use the beach on that day, you will pay $10 per person for a daily pass. Overall, the penny pinching and staff indifference are so apparent that I will look for another place to stay next time I visit Spring Lake. The rates are the same as other inns in the area, but the quality and value are simply not there any more.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Travell_Animal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 30 June 2014
I'm sorry that you were unhappy with your stay this time. There were certainly ways that we could have made it more enjoyable for you and I can assure you that not replenishing your shampoo and conditioner if they were empty was not a penny pinching factor but simply an oversight on housekeeping which will be addressed. We have been ordering the same items for breakfast as we did in years past so I am not quite sure what is missing from it. The towels are purchased periodically through the year and old / worn towels are thrown away or cut into cleaning towels. I will certainly go through all of our current towels and make sure that we are discarding any that may have become worn in the past couple of months. There is someone working the front desk from 7am until generally around 9-10pm daily. They do sometimes have to assist other guests or may be in the process of cleaning up breakfast or even assisting housekeeping to get rooms cleaned as quickly as possible for arriving guests.
The beach badges do need to be returned at check out so we can make sure that we have all of them for our newly arriving guests. We try to get our guests checked in as early as possible so they can start enjoying their time with us and part of that check in is beach badges.
Really the only thing that changed from years past is afternoon tea which we didn't run last year. We did do snacks on the weekends like cheese and crackers, chips and salsa, lemonade, etc. To be honest, it was not a cost saving measure this year, it just didn't seem like the times we put it out anyone was interested and food was being wasted. Obviously I was wrong in that assessment and I apologize for that.
I would certainly love for you to call or email me to discuss anything further. I would also hate to lose your business as you have seemingly been a regular customer of ours. I do hope to hear back from you.
Thank you
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
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English first
Hoboken, New Jersey
Level 5 Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 June 2014 via mobile

Hotel is charming and clean. Very relaxing atmosphere. Staff was friendly and attentive. We went down for a last minute getaway and were perfectly happy with the accommodations. The breakfast isn't worth getting up for but the coffee was delicious. Pool area was clean and inviting. 2 thumbs up for the Hewitt Wellington. I will definitely be going back.

Stayed June 2014, travelled as a couple
Helpful?
Thank EG509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 30 June 2014
Thank you for taking the time to review your stay with us. I'm so glad that overall you enjoyed your time with us and hopefully you will be able to join us again. We do our best with the breakfast but it is a bit tough to offer more items for us.
I hope we get to visit with you again soon.

Thank you
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San jose
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

The building itself is glamorous but the rooms, amenities and breakfast are about like a 2 star motel. The staff were nice but you can't ask a staff person to fix what was lacking. I'll find a better place to stay next time in spring lake.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lldabak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 18 June 2014
I appreciate you taking the time to review your stay and I'm sorry it was not what you had wanted. With regard to breakfast, as we do not have a kitchen, we are limited to a light continental breakfast. I would love to be able to offer more for our guests.
Your room specifically was updated during the off season with a new sofa, chairs, carpeting and paint. Were there other items throughout the hotel that you weren't pleased with? I would love to speak with you in depth regarding this as we are always looking for ways to improve and the best advice we can get is from our guests.
I do hope that you will choose to stay with us again in the future.

Thank you
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East Rutherford, New Jersey
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 June 2014

Just returned from an overnight stay at the Hewitt Wellington while attending a wedding reception nearby. The building is lovingly maintained and the staff was wonderful. We stayed in room 28, which has a separate sitting room, perfect for when you wake up earlier than your spouse! The bed was super comfy, just a really lovely room. I can absolutely recommend that you stay at the Hewitt Wellington. A perfect getaway!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BarbaraL411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 18 June 2014
Thank you for reviewing your stay with us. I'm so glad that you enjoyed your time with us and look forward to visiting with you again.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northeastern PA
Level 5 Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 June 2014

We owe our choice of this little hotel to the Tripadvisor reviews that preceded us and they did not let us down. If you are like us and looking for a quiet place on the Jersey shore, you can't go wrong with Spring Lake and you can't go wrong with the Hewitt Wellington. Spring Lake has no amusements or bars along its boardwalk -- just an ocean (which is how we prefer it these days). Hewitt Wellington location is excellent, only a few blocks from the ocean with a porch overlooking the lake. We went for one of the 2-room suites and it was well-appointed and clean Every staff member we met through three days was extremely friendly. Continental breakfast was ordinary but there are good breakfast choices (diners and a bagel shop are our flavor) within a mile. Great experience - we plan to return! (Note - if stairs are an issue, most rooms are upstairs.)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B_and_D_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 9 June 2014
Thank you so much for reviewing your stay with us. I'm so glad that you had a great time and can't wait for you to book again and visit with us. I will make sure to pass on your comments to the staff so they know you were pleased with their service.
Hope to see you soon!

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest Hills, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

The Hewett Wellington is a house full on condos rented out by an organization hired to do so. We had a two room suite which was very comfortable. The bedroom had five windows. You are just a few blocks from the ocean and boardwalk.
There is a fabulous restaurant on the premises.
You are better off having breakfast out.

Room Tip: We purchased the accommodation through Travelzoo so the room was selected for us. We only saw the on...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LarryKonstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 9 June 2014
I'm so glad that you enjoyed your room and stay with us. Hopefully now that you have gotten a taste of Spring Lake and The Hewitt Wellington you will be back to visit soon. For your next visit, feel free to call us directly or review our room pictures online so we can get you another great room for your stay.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
127 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 June 2014

We had a girls' weekend getaway and the Hewitt Wellington couldn't have been more perfect. Our rooms were very comfortable, clean and comfortable. The hotel is equipped with everyone one needs to walk to the nearby beach areas - chairs, beach passes and towels. The porch is quite delightful to relax in before getting ready for dinner. The staff is very friendly and very accommodating. Just a perfect spot to get away!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WonderousTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy T, General Manager at Hewitt Wellington, responded to this review, 9 June 2014
Thank you so much for taking the time to let us know about your stay. We are glad that you enjoyed yourselves and certainly look forward to your next visit with us. Hopefully your enjoyment of this stay will prompt more girls weekend getaways.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hewitt Wellington

Property: Hewitt Wellington
Address: 200 Monmouth Ave, Spring Lake, NJ 07762-1127
Region: United States > New Jersey > Jersey Shore > Spring Lake
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Spring Lake
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hewitt Wellington 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Hewitt Wellington is a historic Victorian hotel situated in one of the most beautiful settings on the New Jersey shore. The Hewitt Wellington has been a luxurious vacation retreat since the turn of the 20th century and was recently meticulously renovated, preserving both the architectural integrity and old-world charm that earned her a place in history. The Hewitt Wellington Hotel is proud to offer elegantly appointed suites as well as a heated pool, graceful wraparound porches and one of New Jersey's top-rated restaurants. ... more   less 
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Also Known As:
Hewitt Wellington Hotel Spring Lake
Hewitt Wellington Spring Lake

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