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The Ocean House
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Reviews (345)
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All reviewswrap around porchthe jersey shorebeach chairs and umbrellashome away from homeglass of winebreakfast burritoget awayafternoon cookiesa great place to relaxlong weekendfront porchwe've stayedbeautiful spring lakeeach morningfresh fruitoff seasonbeautiful town
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Reviewed 28 July 2006

I would not recommend this property unless you enjoy abuse. I did not even stay at this Inn, but based on the way I was treated during the reservation process, I would NEVER consider it.
I made a reservation for 3 rooms in June of 2006 to stay in August of 2006. I had to cancel my reservation and was told that I had to pay $50 per room plus tax for the cancellation. The cancellation policy listed in their reservation form was that there is a $50 fee - no mention of per room or tax. I contacted the hotel to dispute the charge and the owner of the Inn (Nancy) got on the phone and yelled at me. She said that is their policy and I would be charged that amount. She told me that I was told of this policy at the time of booking (which I was not) and I explained that the policy is not listed as such in their documentation and I did not feel it was fair to charge me per room and tax. I told her that I would have to dispute the charge with my credit card company. She screamed at me that I was selfish and hung up the phone.
I should note that I was canceling my rooms almost a month in advance and my reservation was for a weekend in August which is prime season for this property. I doubt she will have any problems renting the rooms to someone else in that amount of time. I am appalled that the owner of this establishment would treat any customer or prospective customer in this way. Again, if you are looking for a place to stay in Spring Lake, NJ – I don’t think this is a place you should consider. There are several other options (like the Beacon House) that will treat you with dignity and respect.

Stayed: June 2006
13  Thank pg13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013
Google Translation

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC