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“Watch Your Credit Card Bill”
Review of Bell's Mansion

Bell's Mansion
Ranked #1 of 17 Restaurants in Stanhope
Certificate of Excellence
Price range: US$15 - US$27
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: After-hours, Outdoor Seating, Reservations
Pocono Lake, Pennsylvania
Level 3 Contributor
23 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Watch Your Credit Card Bill”
Reviewed 23 August 2013

I am very disappointed that I had to delete my original review in which I gave Bell's Mansion a very high rating. Unfortunately, when we got our credit card bill, we discovered that we were charged for the amount of our bill on the day of our visit and the amount of the bill plus tip the next day. We called Bell's Mansion and the person that we talked to was very apologetic that we were charged twice. She talked to the owner and called back to say that the extra charge would be taken off of our bill. The charge remained on the bill so we called a second time. The person was again very apologetic and assured us that they would talk to the owner and call us back. We never heard back, and we had to dispute the charge with our credit card company. Hopefully this isn't a regular occurrence, but we were very disappointed with Bell's Mansion for failing to make things right. Please check your credit card bill carefully if you choose to go to Bell's Mansion.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank crdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bellsmansion1, Manager at Bell's Mansion, responded to this review, 28 August 2013
Thank you so much for taking the time to review Bell's Mansion. We greatly appreciate your previous review titled "Impressive atmosphere, good food". If I'm not mistaken, this review is from Mr. Richards, with whom I had talked to about the extra charge on the day of Wednesday, July 31, 2013. I once again sincerely apologize for the inconvenience and hope that you understand this error was a technical one which was not caused by our staff or myself. Thank you for bringing this error to our attention as this is not something that happens at Bell's Mansion. We have had countless conversations with our processors in regards to how this could have happened and we have simply not received an exact reason. Although it took some time, your $25.68 has been fully refunded. In regards to not phoning you once your money has been reimbursed- we apologize. I hope that you will give us another chance since it seems that you had enjoyed your visit during your stay in Stanhope.

Best Regards,
Anna Kaczynski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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216 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Any
English first
Level 4 Contributor
27 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Lovely food and ambience”
Reviewed 17 August 2013 via mobile

Just came in from our first visit to Belles Mansion. Great success. We sat out in the garden. Beautiful atmosphere and I loved the history of the house and the antiques. Excellant menu and food and the produce grown in the garden in used in the kitchen. We' ll certainly go again.

Visited August 2013
Thank Mel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Succasunna, New Jersey
Level 1 Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Mediocre food and overprices drinks”
Reviewed 16 August 2013

Just came home from dinner at bell's mansion. We have visited before. The atmosphere in the garden is exceptional. The food is mediocre and the drinks have become overpriced. This was a disappointing visit.There is only one Friday night dinner out a week and we will not return here.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank JoAnn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morganville, NJ
Level 3 Contributor
12 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Great service, food and ambiance.”
Reviewed 1 August 2013

We sat outside for dinner, the outdoor area was lovely. Our waiter was attentive and came to check on us several times. Both our food dishes were prepared to our liking and both were delicious. The prices were quite reasonable and the outdoor space was relaxing.

Visited July 2013
Thank Gabrielle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranford, New Jersey
Level 4 Contributor
20 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
“Very good”
Reviewed 9 July 2013

Wonderful food and great atmosphere. I was pleasantly surprised to see Polish items on the menu. The restaurant isn't Polish, but it is very rare to enjoy grilled Kielbasi as an appetizer. All in all a great place for a great meal complete with very friendly, courteous and helpful staff.

Visited July 2013
Thank nufc-fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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