This is the 2nd bad experience I have had at Bell's Mansion and both had to do with the very long wait for our food and overcooked filet mignon and horrible attitude of the owners. We were seated at 7:00 p.m. and our food did not come out until 8:30 p.m. We were told by the waitress that the kitchen was really backed up. After complaining how long this was taking, the waitress brought our table a round of free drinks (3 drinks, my husband does not drink) and said that our bill would be adjusted.(not knowing what this meant) I ordered my filet mignon medium and when it came out 1 1/2 hours later, there were two thin pieces stacked on top of each other and they were charbroiled. I cut into the top piece and it was well done. I had a few pieces and then gave some to my husband. I did not eat the 2nd piece because at this time it was too late to eat meat. When we got our bill, there was no adjustment made so I asked to speak to the owner. The owners both preceded to argue their case and said that our waiting time was not long and that you have to expect that kind of wait because we ordered lamb and it was the day after Valentines day. Excuses, excuses. Never apologized for the delay in our food coming. they saved my second piece of meat which they cut up to prove that it was medium but totally disregarded the fact that it came out too late and it was not to my liking. This place is over priced and the owners handled the situation horribly. What ever happened to "Customer Satisfaction"?
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