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“We love this place!”
5 of 5 bubbles Review of Grand Summit Hotel

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Grand Summit Hotel
Ranked #1 of 1 Hotels in Summit
Leicester, United Kingdom
1 review
“We love this place!”
5 of 5 bubbles Reviewed 17 February 2012

On our first trip to America we stayed at this hotel,and a second time last june.It's a lovely,lovely hotel.Very lovely hotel manager(yes Michael thats you!)sort of adopted these two scatty english women and made our trip extra special as nothing was too much trouble! One review says this hotel did'nt live up to expectations,but it certainly lived up to ours! Summit is a lovely little town,New York is a short train journey away from Summit station.The hotel has a shuttle service to Newark airport at a reasonable cost.The staff helped us by answering any questions we had regarding anything from trains,New York attractions to "how much of this strange American Monopoly money do we tip a taxi driver?"
THe Grand Summit has LOADS of character,the breakfasts were great,the room was lovely.
No complaints what so ever! Loved it!

  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda9009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 24 February 2012
Dear Lynda9009,

We are very excited to hear that The Grand Summit Hotel and our staff were a big reason that you enjoyed your stay in America. As you know, the hotel has been a huge part of this area since 1868, and we take our role in representing it very seriously.

It was an absolute pleasure hosting you again and we look forward to doing so for many years to come.

Sincerely,

Michael Marino
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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463 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Marlboro, NJ
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 February 2012

Stay last night for a romantic valentines night with my wife. Room was perfect. Very clean, bed was comfortable and the staff went out of their way to occomidate special request I asked for. Hallways and common areas were kept very clean and had a nice Breakfest in the morning. Thank you very much Grand Summit staff.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NJXtreme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 24 February 2012
Dear NJXtreme,

So happy to hear that you enjoyed your Valentine's getaway with us. A large percentage of our guests like you choose the hotel for its intimate setting and seclusion. The charm of the town of Summit also plays a big part in providing the romantic environment for such a special occasion.

We hope to have the chance to host you again soon and thank you so much for your review.

Sincerely,

Michael Marino
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 31 January 2012

They advertise this hotel as being well over 100 years old. That becomes rather obvious after walking thru the huge, aged oak front doors.

You enter into a rather pedestrian lobby, but are welcomed by a very friendly staff. Creaky floors and slow elevator take you too your rooms. Fairly small rooms, but they are accessorized with all the latest acutrements. Decent bathrooms, kept in good shape.

Free breakfast supplied with a nice assortment of foods. Restaurant is very nice, and several nice places to eat within easy walking distance. Quaint early American town.

Not a modern place, but lots of character will bring me back.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DallasGatr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 24 February 2012
Dear DallasGatr:

Thank you so much for the wonderful feedback. We couldn't have asked for a better review that portrays exactly what we try and deliver to each of our guests that come through our doors.

It means a lot to us when guests like you appreciate the character and history that our property provides.

We hope to have the chance to welcome you back to our hotel soon.

Sincerely,

Michael Marino
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NJ
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 December 2011

Had a friends wedding here...was excellent, everything was done PERFECTLY and the rooms, although on the small side were BEAUTIFUL and CLEAN. Great night escape~

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank CautiousTraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 3 January 2012
Dear Cautious Traveler09,

Thank you so much for this glowing review of our property. We work very hard to get this type of response from our guests, and when we do it means a lot.

We feel the combination of the intimate feel of the hotel and the Summit address make our hotel the perfect choice when staying in the area.

We thank you again so much for your review and we hope to have the chance to host you again when your plans include a trip to Summit.

Michael Marino
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 28 November 2011

We were in town for Thanksgiving visiting family who recently moved to Summit, so we picked it for convenience. This hotel is listed as a member of the Summit Group of boutique hotels. There is nothing boutique about the hotel. I was expecting special linens, robes, plush towels and nice toiletries. The room and the amenties were very basic -- on par with budget chains. The rooms are in dire need of updating as are the hallways. Our hallway on the third floor had a strong odor.

We also had issues with room service on one night: I tried calling for over 20 minutes with no answer. I finally called the front desk and the clerk tracked down the restaurant manager who called back to take my order with no apology for the delay or no answer. I also found the service at the front desk hit or miss -- some clerks were very helpful, others were aloof. The bell staff were extremely helpful. The included breakfast each morning was nice consisting of eggs, bacon, sausage, hash browns, cereal, fruit, coffee, tea and a changing special.

Overall, I can't recommend this hotel and will recommend that visiting family stay else where.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank andrewebca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 21 December 2011
Dear andrewebca,

Thank you so much for the feedback you provided to us both positive and negative. I was disappointed to hear that you did not find our hotel to be in the boutique category as many of our customers choose the hotel for exactly that reason.

While we are still completing the renovation in a portion of our rooms, all of our rooms already have a Sealy pillowtop mattress, flat-screen tv's, Bose CD radios and a fresh linen and towel product. In addition, some of our rooms include hardwood floor and tumbled-stone showers.

It is our goal to provide a comfortable stay for all of our guests and we work hard to ensure our standards meet with the Summit brand as part of the Preferred Hotel family. If a guest is unhappy with their stay, it is always helpful to communicate this to us during your stay so we can work to improve your experience while you are with us.

I hope that you will provide us with another chance to host you to show you all we have to offer here at The Grand Summit Hotel.

Thank you again for all of your feedback.

Sincerely,

Michael Marino
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westfield, New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 November 2011

We held our wedding reception at the Grand Summit on 11/5/11. We were very pleased with the personal service and attention they gave to our event. Our guests are still raving about how great the food was and the wonderful time they had at our reception! The wait staff was attentive to our guests and the event ran very smoothly. Teresa in the event department was a pleasure to work with during planning. She took a personal interest in our event and ensured it was everything we had dreamed it would be. Julio (our banquet manager) and his staff executed everything we had discussed with Teresa flawlessly. We had several guests stay the night/weekend as well. The hotel staff was very accommodating and ensured we had a pleasant stay. We made the right choice for our reception venue for sure!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Tahryn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 21 December 2011
Dear Tahryn N,

What an absolute pleasure it was hosting you and your family for your wedding day. The feedback you provided us here is just another example of how much we enjoyed serving you and your guests.

Thank you also for the kind words about our staff and management. It means the world to us!

I know you live local so I hope you will be a frequent visitor of the hotel and restaurant.

Please let me know when you plan to return so we can say hello.

Sincerely,

Michael Marino
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 November 2011

We were staying at the Grand Summit while we were shooting a TV series. It was such a pleasure to arrive at the hotel after a long day and enjoy the charming ambiance. The location was great...the city just a 2 minute walk. Michael Marino was very helpful and accommodating to us and our crew. We look forward to visiting again in the future..

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Helgaonly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael46855, Manager at Grand Summit Hotel, responded to this review, 21 December 2011
Dear Helgaonly,

You can't ask for better advertising than this! We all work very hard to provide a comfortable experience for our guests and when we succeed and it is recognized it means everything to us.

It was an absolute pleasure hosting you and your family and we look forward to welcoming you back for years to come.

Michael Marino
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Summit Hotel

Property: Grand Summit Hotel
Address: 570 Springfield Ave, Summit, NJ 07901-4599
Region: United States > New Jersey > Summit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Summit
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Summit Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Grand Hotel Summit
Summit Grand Hotel

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