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“Walking the line between 'charming and quaint' and 'worn and tired'”
3 of 5 bubbles Review of Grand Summit Hotel

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Grand Summit Hotel
Ranked #1 of 1 Hotels in Summit
Parsippany, New Jersey
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Walking the line between 'charming and quaint' and 'worn and tired'”
3 of 5 bubbles Reviewed 24 July 2009

Having stayed here multiple times there appears to be different levels of attention given to different tiers of guests. People having large parties and businesses using their conference center are afforded one level of treatment while people "just" staying in a room experience a different level of service.

The lobby is large and clean and everytime I have been there the front desk attendant has been pleasant, but the other hotel personnel seem indifferent to customers unless directly assigned to work with them. Once you leave the lobby area the main part of the hotel appears quaint, but is screaming old before long, expecially if you get in an elevator. Upon entering the rooms the flat screen TV mounted on the wall just helps to accentuate the age of the hotel.

The beds are comfortable, the linens and towels are like new, as one would expect for a hotel of this caliber. But the mix of modern and antique don't quite pull off eclectic and almost feel mismatched. The lack of consistant customer service only makes it harder to overlook the mixed ambiance of the hotel.

The hotel features a business center and has wireless internet which gets a good signal throughout the facility. There is a restaurant downstairs that has good food at fairly reasonable prices.

They also appear to randomly charge a $10 parking fee, similar to either a luxury resort or a five star city hotel (they are neither)... they need to wake up that they are a suburban three star hotel and drop the parking fee since everyone who stays there has to drive to get there.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank purple_gorillaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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463 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
santos09
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 July 2009

My husband and I celebrated our daughter's wedding at the Grand Summit on June 12, 2009.........from start to finish it was a spectacular day!!!! The cocktail hour was incredible, the food outstanding!!! Dinner was second to none and the service was top notch...........Jimmy. we cant thank you enough for all your wonderful help and making this day so special for our daughter!!!!!! We also stayed at the hotel that night and the room was fantastic....breakfast the next morning was just as nice!!!!! We received numerous calls the following week from guests who attended the wedding and also stayed there that night.......all of these calls were to tell us what a wonderful time they had...........I highly recommend The Grand Summit Hotel.........they are the best!!!!!!!

  • Stayed June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank santos09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nj
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 10 May 2009

We stayed at the hotel for 2 nights. before going, we double checked reviews and ratings to ensure we would have a good experince, but to out disappointment, we were very unhappy with the hotel. Most of the staff was not very attentive or friendly, the room was seriously outdated including old fixtures, old wallpaper, and old furniture. There was no bar/refridgerator, or safe in the room. We also had to pay almost $10 a night for parking daily incduing the weekend. We found this charge outlandish, as Summit, NJ is a residential area with free parking all over. The positive- there was good room service and the delivery person was friendly. Overall, we were expecitng a 4 star experience and got 2 and a 1/2 star service and accomodations. This hotel is not worth the money they are charging.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gabrieleb4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 April 2009

I visited Summit, NJ for the first time and the Grand Summit Hotel was an excellent venue for the business conference.
The interiors were well-kept and the US winters can be very severe, hence comfort at a good price was important to me.

  • Liked — Just 30 minutes from the NJ airport
  • Disliked — Not too many shopping places closeby
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank SparkDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 11 January 2009

My inlaws are in Summit and they get us a room at the only hotel in town. We have two small children and we always get a small room when we stay there for some reason. Also since we have small children we have a lot of front desk calls and sometimes they get us what we ask for and sometimes we have to keep calling. They recently redid the bathrooms, so they are nice. They also added flatscreen TV but I am not sure they get HD service so I'm not sure what good it gets you.

  • Liked — Very good Sunday brunch downstairs in the restaurant
  • Disliked — We always get really small rooms for some reason
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesBRicketts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MA
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 17 November 2008

A lovely old hotel with a lot of charm. Inviting lobby (I actually sat down in front of a roaring fire, and ate roasted chestnuts) and the room was very nice with poster bed. Not the place to stay if you want a large bathroom. Hunt Club Grill for lunch had very good bread and good french onion soup but ambience was kind of dated. I would stay here again--it is a cozy place and a nice antidote to chain hotels. One turn-off--overall the service (front desk, lunch server) is not impressive.

  • Liked — Ambience was welcoming
  • Disliked — Staff seemed ambivalent about guests needs
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Freq_traveler_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
1 review
5 of 5 bubbles Reviewed 16 November 2008

We just had our daughter's wedding at the Grand Summit Hotel on October 19, 2008. From start to finish, this was a perfect wedding. Everything went very smoothly. Teresa was amazing and made this a top-notch affair. The setting, the ceremony, the cocktail hour, and the reception were all great. Everyone raved about the food. Our vendors had nothing but the highest praise for the staff and the ambiance.

The hotel rooms were all very nice and very clean. I did not hear one negative from any of our guests. We all enjoyed the fabulous breakfast each morning. I would highly recommend the Grand Summit Hotel for any event.

  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Summit Hotel

Property: Grand Summit Hotel
Address: 570 Springfield Ave, Summit, NJ 07901-4599
Region: United States > New Jersey > Summit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Summit
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Summit Hotel 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Grand Hotel Summit
Summit Grand Hotel

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