Having stayed here multiple times there appears to be different levels of attention given to different tiers of guests. People having large parties and businesses using their conference center are afforded one level of treatment while people "just" staying in a room experience a different level of service.
The lobby is large and clean and everytime I have been there the front desk attendant has been pleasant, but the other hotel personnel seem indifferent to customers unless directly assigned to work with them. Once you leave the lobby area the main part of the hotel appears quaint, but is screaming old before long, expecially if you get in an elevator. Upon entering the rooms the flat screen TV mounted on the wall just helps to accentuate the age of the hotel.
The beds are comfortable, the linens and towels are like new, as one would expect for a hotel of this caliber. But the mix of modern and antique don't quite pull off eclectic and almost feel mismatched. The lack of consistant customer service only makes it harder to overlook the mixed ambiance of the hotel.
The hotel features a business center and has wireless internet which gets a good signal throughout the facility. There is a restaurant downstairs that has good food at fairly reasonable prices.
They also appear to randomly charge a $10 parking fee, similar to either a luxury resort or a five star city hotel (they are neither)... they need to wake up that they are a suburban three star hotel and drop the parking fee since everyone who stays there has to drive to get there.
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- Also Known As:
- Grand Hotel Summit
- Summit Grand Hotel