I am a platinum Marriott member. I have stayed at this hotel before and had no issues... therefore, It makes me think this hotel has changed management.
My last stay here was an absolute terrible experience. I had ordered room service one afternoon something as simple as soup and salad. It took 45 min and then they got my order wrong. When I called back and explained they said we are sorry we will send someone up they still had it wrong. It took 3 times to get it right and by that time I had to leave and couldn't even enjoy my meal.
Then at checkout I got my bill under door I noticed charges for room service that were not mine... I called down to the front desk so they could start investigating the issue since I was running late. They said I needed to be there in person... after 40 min of deliberation they realized that it was a mistake and they would take care of the room service charge. They said they would be sending me a new bill that day with the charges reversed. Remind you this is my corporate credit account so makes things a million times more difficult when there are credit issues.
I never got an email with a new bill, called back on a Monday.. first lady seemed to know what I was talking about said it had been credited and I should see it on statement in 3-5 business days... I said ok thanks. Well waited a week and saw nothing.. I called back again. This time no one seemed to have any clue what I was talking about the person on the phone was extremely rude. They said someone will give u a call back... no one called. I called back they next day as you can imagine my patience is a little thin now, the same scenario happened. Manager said we need to talk to food and bev manager and investigate that this is true will call back. This is now 3+ weeks after my stay and I am about to get late charges on my corporate credit card because I cant process a meal that was over my daily limit...
I called my credit card company worked with them. They were great we disputed the charges. In meantime a week later Marriott called and said I had been refunded. No apology for inconvenience.. nothing.
Maybe this doesn't sound like a hassle to you but it was to me. I am all about friendly and good service and this Marriott definitely lacked all that.
The food was also terrible... I will NEVER give my business to this Marriott again. They treated me with such disrespect and made me go through a huge headache for a mistake that was on THERE end.
- Official Description (provided by the hotel):
- The newly-renovated Teaneck Marriott at Glenpointe features an ideal location and sophisticated amenities to make this one of the premier hotels in Teaneck, NJ. This hotel is just west of the George Washington Bridge and provides easy access to I-95 and I-80, to provide a quick 20 minute commute to Times Square and downtown Manhattan. The brand new lobby is highlighted by the onsite Pancetta restaurant and lounge featuring a savory Italian menu with authentic flavors. With over 26,500 sq. Ft. Of event space and on onsite event planner, this hotel is a great venue for your business meetings and wedding receptions. The spacious guest rooms and luxury suites are perfect for weekend getaways and business trips to the New York-area, and are highlighted by Marriott's signature bedding and stylish decor. Guests can maintain an active lifestyles with cardio equipment and free weights, or they can unwind as they relax in the onsite Spa at Glenpointe. Stay at the Teaneck Marriott at Glenpointe, and enjoy the perfect combination of amenities and a great location in Teaneck, NJ. ... more less
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- Also Known As:
- Teaneck Marriott At Glenpointe Hotel Teaneck
- Marriott Teaneck