If I could rate this any lower I would. A/C did not work, window did not open, around 3:30 I called for the second time and beg to see if they had a fan, they send one and the girl explained to me how to work the A/C which by the way it only works with a remote control. she wanted to go into the room but my boyfriend was sleeping. She did show me and I am not a stupid person that does not understand things. I went back to the room and tried just like she said and still no A/C. Spend all night really warm and uncomfortable. there was also a desk light that did not turn on light bulb gone out and the toilet did not flush properly. In the morning I call to speak to the manager Patricia and was told she does not work on Sundays. I called Complain Dept at Comfort inn they took down the complain and told me that the manager would call me. I had to contact her and when I spoke to her she told me everything in the room was working and that I should of gotten inside the drawer the instructions on how to operate the A/C ! That she needs Sunday because that is her only day she can have off. and that the girl took a chance coming to the room because there are a lot of people that could of attacked her. I told her that I never stayed at a hotel where I had to go to a drawer to read the instructions for an A/C unit. and I did know how to use it but it was not working. She told me No that it was working because everything at her hotel works. I told her what can you do for me. she said she and give me $10.00 !! I called Corporate they said since this is a franchise they can't do anything about it.. They called back Patricia and she offered now a whopping $20.00 ! I have never seen this type of Customer Service from a Hotel and a Corporate office. My boyfriend now called on 10/30/13 at 12:45pm to speak to her but Patricia was gone for the day, seems like she also needs Wednesdays off. So if you want to pay $110.00 to sleep in a very hot room, be insulted because THERE A/C NEVER BREAKS it is YOU the guest that does not know how to turn it on well this is the place to be. For me I will never stay at another Comfort Inn again..
- Official Description (provided by the hotel):
- Brand new hotel with indoor heated pool and spa, fitness center, plasma tv's & dvd players in all rooms, wireless internet and a continental breakfast with waffles. ... more less
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- Also Known As:
- Toms River Comfort Inn