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“Really loved this getaway!”
Review of Minerals Hotel

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Minerals Hotel
Ranked #1 of 2 Hotels in Vernon
Reviewed 16 April 2012

I traveled with my two children, daughter (age 13) and son (age 8) to Minerals Resort April 11-13. This being Spring Break week for most NJ schools, I was prepared to deal with crowds. Clearly the resort was near capacity but the hotel is so large, it never really felt overwhelmingly crowded. We very much enjoyed our stay but there are a few little quirks. Our room was a standard hotel room, two queen beds, table, chairs and was very clean. Nice touches are an in room safe in which you program the combination yourself, coffee pot, a large bathtub and plenty of closet space. (great for hanging up wet bathing suits to dry as there is a tile floor underneath). As a previous poster mentioned, there is a “green” heating and cooling system with a manual thermostat that shuts off when the desired room temp is reached but unfortunately, it doesn’t go back on automatically if the room starts to heat up again. It is an odd quirk that required me to get up in the middle of the night to put the air on again. The only other complaint, and it is a small one, is that there is not a comfortable chair in the room. I travel solo with my children often as husband cannot get away easily and after they go to bed, I like to sit in a comfy chair reading my book. The only options for seating in our room are straight back, hard table chairs, not very relaxing! Those would be my only two very minor complaints with the hotel. Other than that we really enjoyed our stay. There was something for all of us to enjoy. The children LOVED the pools and it was fun to swim outside in the heated pool at night time on a cool April night. I took fitness classes each day while I was there and while the majority of the attendees were Mineral gym members, I was still made to feel welcome by the staff and members. Hotel guests are issued a bracelet each day to utilize the gym and pools, consequently it is easy to tell the members from the guests. It is a good sign that the gym members speak so highly about the facility! My son loved the arcade and while it was not large was more than adequate for a couple of hours of enjoyment. We also loved the gigantic indoor basket court and had fun there more than once. We intended to explore the grounds even more but we were busy with the activities at the resort the entire time we were there! Although the weather was poor for two days of our stay, there is so much to do indoors you barely notice. We did not eat on premises but friends who traveled with us had dinner and breakfast at The Kites restaurant. Their take was the breakfast was a little pricey for what they had but they reported the dinner was quite good. I joined them for a glass of wine at the fireplace while they waited for their reservation and that was lovely. We chose to leave the resort to dine as my children were more interested in hamburgers and chicken nuggets so the finer dining of the Kites restaurant would have been lost on them. I believe during season there are more options for kids friendly dining in the hotel but while we were there it seemed to only be the Kites restaurant. We did have two terrific dinners down the street at The Georges Inn, a family friendly pub style restaurant with a good menu and very reasonable prices. We ate breakfast at the Vernon Diner, also right down the street, which provided a classic diner breakfast at a very reasonable prices. As with any family friendly destination there are parents who don’t watch their misbehaving children but Minerals tries to head this off with signs in the hallways requesting no running and please talk quietly. Minerals lifeguards are responsive when there are problems as they repeatedly checked the hot tub to remove children and immediately halted an episode at the outdoor pools where a group of boys were behaving in a disruptive manner to the rest of the guests. We found the service throughout the hotel to be responsive and friendly. Joe, the Bell Hop, is the best! Good luck, Joe, with your musical career but please, please stay employed at Minerals, you are the best! I also must comment that I felt very safe in this hotel, quite important for a woman traveling alone with her children. Overall, we highly recommend this as a nearby getaway.

Room Tip: Request a room with a balcony.
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  • Stayed: April 2012, travelled with family
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1  Thank bakay138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 April 2012

Kites needs a management make over. I am not one to leave detailed comments about restaurants,however, with the poor service we recieve and over cooked food that hit out palettes, I just had to. Upon arrival on a Wednesday evening we were told at 5:45 that there would be no seats until 8:30 for dinner. Even though only 3 or 4 of all the 25+ tables were empty I still understood since we did not make reservations. Decided to hang in the lounge area and just order and eat there since we had two toddlers, at least they could stretch their legs. Ordered our entire meal (appetizers, kids choices, main course) the bar and requested that our kids items be served first since they were hungry. Here is where it gets good. 50 minutes later, yes 50; our kids menu items came out (hot dog and chicken fingers - fried we asked for grilled) looking like and feeling like play food. Our crab cake app could have been used as a hockey puck, my crab risotto was undercooked, the crabs in it were over cooked, my wife's filet was marginal and and and and!!!! Only 6 of the tables were now seated. The whole time we were not offered a table until I demanded to be seated or I would just leave the food at the lounge.

Unbelievable! It's unfortunate this is the only In minerals to dine. Oh wait there is more.

Next evening after dining at Milano's which was great I ran up Kites to order a dessert. I figure how bad could that be. I ordered dessert, wasn't even busy, maybe 8 or 9 tables full, and it took me 30 mins to get 2 pieces of pie. It took 15 mins to get 1 order, but they decided to wait to tell me they were out of something else before asking me my other selection. And the. It took another 15 mins to get me my other choice.

Even better!!!!! So I gave kites one last shot. I Ordered a salad from the room, and ask how long it would take, the hostess said 30 mins??? I responded quickly and said are you serious? And luckily it was done in ten minutes. When I ran to kites to see how "busy" they were I also flipped! 3 tables full. Bunch of waiters and waitresses standing around.

What a joke! The servers are nice look all like young collee kids, but the management or training needs a major overhaul.

I made it a point to tell people I met around the resort not to eat at kites, only to hear they had similar experiences. I did however turn about 8 or 9 families away from kites to dine at Milano's. They could not have been happier.

It's funny how those at Milanos and at the Vernon diner hear about all these complaints from kites for years now. I only wish I had read reviews.

Come to think of it, this is the longest review I have ever written. This is one to share with other this sites.

  • Stayed: April 2012, travelled with family
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7  Thank Armando T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalSpringsNJ, Manager at Minerals Hotel, responded to this reviewResponded 16 April 2012

Dear Guest,

I'm sorry to hear Kites Restaurant at Minerals Resort and Spa did not meet your expectations. We take your feedback very seriously, as we strive to deliver the best service to our guests. I've shared your review with our Food & Beverage Mangers, as this is the first time we're hearing about your dining experience. Our team is investigating your concerns and will take the appropriate actions to improve the experience of our guests.

If at anytime during a guest's stay he/she is not satisfied, we hope they would bring the matter to the attention of our managers. All of our guests receive at least one call from our concierge during their stay, and our managers are available 24/7 should a guest wish to voice a concern. We'd love to hear from you directly, so please feel free to call us at anytime.

Again, your feedback is very important to us and we apologize for your experience. We hope you'll give Kites Restaurant, one of Crystal Springs' most popular dining venues, another chance to exceed your expectations.

Sincerely,
Kim Uczkowski
Minerals Resort & Spa at Crystal Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2012

The rooms have been somewhat recently updated and are reasonably contemporary and comfortable..,and there's no complaints about cleanliness. The spa and fitness center are exceptionally nice. While I didn't use the pools, they look incredible. My one complaint is that the WiFi is only in the lobby. The rooms are hardwired though and the access if complimentary, which is great...but when I called the front desk to inquire about Internet access and mentioned WiFi, the attendant told me that it was only in the lobby, which is where I headed to do my work, and she neglected to mention that hardwired Internet was available in the room. It's not very noticeable like most are and only the next morning did I notice the cable hiding in a drawer. All in all a very nice place, but the prices are a bit exorbitant, presumably because it's one of only two substantial places to stay at Mountain Creek -- while it may be one of the closest ski resorts to metro New York City, it's definitely not that special as far as skiing and snowboarding go.

Room Tip: Ground level rooms have small patios, if that's desirable to you.
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  • Stayed: January 2012, travelled on business
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Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2012

I stayed at the lodge over night and enjoyed the water amenities. I checked out the next day and witnessed house keeping cleaning the room. I left the room and noticed on my journey back home less than an hour later I left my bathing suits in the bathroom. I called the resort and I was told they would look into it and they will call me back. I had to call everyday with no call back. This is disgusting! Why would anyone want to keep the bathing suits! This suggest that their housekeepers are thieves! WOW!!! Poor customer service except for one person who was kind enough to make any effort. Calling BBB next to put in formal complaint.

Room Tip: None if the housekeepers are theives!
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  • Stayed: April 2012, travelled with friends
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1  Thank Adrina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalSpringsNJ, General Manager at Minerals Hotel, responded to this reviewResponded 16 April 2012

Dear Adrina,

First, let us start by thanking you for choosing Minerals Resort & Spa for your recent vacation. We're glad to hear you enjoyed our indoor/outdoor pools. They're definitely a fan favorite!

On behalf of management, I'd like to apologize for your experience with your post-stay inquiry. I'm happy to report we have your items here and are working to get them to you as soon as possible.

We look forward to welcoming you back again soon!

Sincerely,
Kim Uczkowski
General Manager
Minerals Resort & Spa at Crystal Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2012

My wife and I, two children and five grandchildren, just spent three nights at Mineral Springs. The rooms were very spacious, the staff friendly, and the facilities were great. My only negative complaint was the dining facility. Somewhat limited menu and a little pricey. Recommend rooms with kitchen facilities, bringing stuff for breakfast and lunch and eating out. Otherwise we had a great time and will return over Xmas vacation for skiing.

  • Stayed: April 2012, travelled with family
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Thank Jerome W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2012

This place does not have an indoor pool shallower than 4 feet and unless you have USCG approved flotation your kids will be relegated to the edge of the pools and the steps. Find a different destination for your family!

  • Stayed: April 2011
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4  Thank Coulomb67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

My wife I and just came back from a "Couples Retreat". I completely enjoyed my stay at Minerals Resort and Spa. The staff was very attentive, friendly and helpful. Our room was looked like it had been recently renovated and was very nice. The food was as good as any other hotel restaurant. Our group had a party of over 30 people and I am not aware of a single complaint among them. We plan to return in the future.

Stayed: March 2012
Thank itravelenough2know
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Minerals Hotel

Address: Route 94 & 2 Chamonix Drive, Crystal Springs Resort, Vernon, NJ 07462 (Formerly Minerals Resort & Spa)
Phone Number:
Region: United States > New Jersey > Vernon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Vernon
Price Range: £198 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Minerals Hotel 4*
Number of rooms: 175
Official Description (provided by the hotel):
Enjoy a recreation-rich getaway in New Jersey at Minerals Hotel. Nestled between Grand Cascades Lodge and Mountain Creek Ski Resort, Bike Park and Action Park, Minerals Hotel offers 175 rooms surrounded by 4-season recreation in one convenient location. All accommodations have mountain, pool or golf course views & include access to a spectacular 6,000 sq. ft. multi-million dollar sports complex which includes 80+ weekly fitness classes, sauna, steam room, indoor sports courts, running track, basketball, racquetball and tennis courts. Minerals Hotel is AAA Rating - 3 Diamond "These establishments appeal to the traveler with comprehensive needs. Properties are multifaceted with a distinguished style, including marked upgrades in the quality of physical attributes, amenities, and level of comfort provided." Additional amenities and features include: 7 indoor/outdoor year-round heated nature pools, full service Elements Spa, casual family-friendly Kites Restaurant, complimentary shuttle service throughout the Resort, meeting and conference rooms, resort-planned activities, Minerals Family Golf Center, game room, gift shop and more! ... more   less 
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Also Known As:
Minerals Resort And Spa
Minerals Hotel Vernon
Minerals Resort Vernon
Minerals Resort Spa

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