I was very disapointed with my experience with this hotel. I had planned on staying there for a a weekend to attend a wedding in the area, but unfortunately was injured in a bike accident the week before and was not able to go. Despite calling to cancel my reservation from the hospital, they still charged me a full nights stay (over $250.00). I found this approach very rude and showed a real lack of understanding of their customers needs. I was literally in the hospital with injuries and I made every effort to cancel as soon as the incident occurred. I would never stay with a business that showed such a lack of customer service and kindness.
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