First of all, this hotel has the messed up policy that you have to pay more ($60 more to be exact) for a non-smoking room, which I have never heard of a hoteldoing before. When I tried to call and reason with them, I was first put on hold for 7 minutes then hung up on. When I called back and voiced my concerns the manager told me that "You do not have to stay here, no one is forcing you"; great business model! Unfortunately I did have to stay there as my friend had made the reservation. When we got there, it was a crappy room, which did not surprise me, but it went way beyond that. There was practically nothing in the bathroom (shampoo, glasses, ext), a hole in the door, and only two towels. When I went to call the front desk I realized that there was no phone in the room, or clock for that matter! Not to mention that the remote for the TV did not work. And the last straw, the air conditioning was not working properly (in 95 degree heat!)! We called (from our cell phones) and someone came to "fix" it by reseting it. He said that he would come back in ten minutes to check if it had gotten any better. You can probably guess that he never came back and it continued to get worse. We went out and when we got back we called again to complain about the AC and they told us there was nothing they could do at that time. We all ended up leaving the hotel at 2 am because the heat was unbearable, and we could not even open the window because there was no screen. Save yourself the hastle and DO NOT STAY HERE EVER!!!
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