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“Great Service”

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Somerset Hills Hotel
Ranked #1 of 1 Hotels in Warren
New York, NY
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Service”
5 of 5 bubbles Reviewed 28 August 2012

All the people we met, from the front desk to the servers in the buffet dinner and breakfast room, to the room caretakers, made us all feel at home, were welcoming, helpful, and friendly. The rooms were comfortable, clean and somehow pretty sound-proof, considering everything that was going on in the hotel! We couldn't have had a better experience. Thank you to all.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunhappy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrewhotelier, Vice President at Somerset Hills Hotel, responded to this review, 5 September 2012
Thank you for selecting the Somerset Hills Hotel! We sincerely appreciate your feedback and if your travel plans bring you back in the Warren, NJ area it would be our pleasure to host you and yours once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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221 reviews from our community

Traveller rating
    55
    39
    36
    39
    52
See reviews for
55
34
19
72
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
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English first
MIDDLESEX
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 August 2012

We used this hotel for my daughters wedding guests. Everything ran smoothly, guests were shuttled at proper times as promised. The hotel, and rooms are clean and very nice. The breakfast in the morning was good also. I would recommend this hotel and working with Karen was great.

Stayed August 2012, travelled with family
Helpful?
2 Thank Marianna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrewhotelier, Vice President at Somerset Hills Hotel, responded to this review, 5 September 2012
First and utmost thank you for selecting the Somerset Hills as your venue of choice! Itwas our sincere pleasure to host you and yours and we sincerley appreciate your feedback. Please do not hesitate to contact us whenever you are in the Warren, NJ area as it would be our pleasure to host you and yours once again!
Regards
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Far Hills, NJ
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

In nice, safe location. Very convenient to highway, shopping and dining. Very clean. Great place. This hotel used to be very expensive, now very reasonable. There was no breakfast that morning due to their holiday party schedule. Will definately stay here again. Not one complaint.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank prskra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrewhotelier, Vice President at Somerset Hills Hotel, responded to this review, 5 September 2012
First and utmost thank you for selecting the Somerset Hills as your venue of choice! We pride ourselves onguest service and it is so welcoming to hear your feedback. Please do not hesitate to contact us whenever you are in the Warren, NJ area as it would be our pleasure to host you and yours once again!
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mt Olive
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 August 2012

The staff at this facility could not have been more understanding and accomodating for our daughter's wedding last week. There were 55 rooms booked and guests coming in from all over the east coast. They managed to get folks into rooms as soon as possible, and were very gracious while folks got settled. Erica went out of her way to be sure the Bride and Groom had everything they needed and more. Transportation was seamless, and even Rodney pitched in for folks who wanted to end their day a bit earlier.
Food was delicous and plentiful for breakfast each day, and the bar provided plenty of fun well into the evening.
Thanks for great memories!

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claudia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, Delaware
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 August 2012

I'm a craft beer fan so when I had heard that the bar at this hotel was one of the best in NJ I made sure to stay there. I had high expectations and they were all met. The bar manager really knew his stuff and was exceptionally friendly as were the two bartenders I dealt with. The hotel itself is solid but this bar makes this place an overall winner. I'll be back especially since I understand they are constantly changing the beer menu.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrewhotelier, Vice President at Somerset Hills Hotel, responded to this review, 16 September 2012
Thank you for visiting the Tap Room located in the Somerset Hills Hotels in Warren, NJ! We have spent over 12 years developing and managing a Micro and International beer menu that is known the world over! Our Restaurant and beer menu is constantly being changed to reflect all that is new and of course all that are the old and hard to find favorites! Look for our updates on Face book! Thanks again and we hope to see you again real soon!
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Lumberton, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 July 2012

My daughter booked her rooms for her wedding 2 years ago. During that time, the sales managers changed 3 times. However, everything that was discussed in her original contract remained the same. If anything, it even got better. I think for us, the biggest perk was the shuttle buses. We were already scheduled to have them on Friday to take us to our venue, But my daughter asked if they could be added the night before for our rehearsal dinner and they added it on. The day of the wedding, my daughter had hired an outside limo company to take her, the bridesmaids and the parents to the park for her preview and wedding pictures before the ceremony. However, the limo arrived from NYC and didn't have air conditioning. It was 95 degrees out, and way too hot for us to be in a limo blowing hot air. When we asked Silas, the person in charge of the hotel shuttle buses, what he could do for us, he stepped right up. He rearranged their schedule and got everyone to the park for pictures. Not only did they do that, but they also picked us up exactly one hour later with a cooler full of water (as it was extremely hot) and got us to the venue on time. Then they went back and brought all of our guests (30+ rooms booked) to the venue as well. When the wedding was over, they came back and shuttled everyone back to the hotel. When we left the venue, we had to bring about 6 large tote boxes back and had no room for the flowers. When they heard that we were going to leave the flowers, one of the shuttle drivers went back, without even being asked, and retrieved all of the flowers. Kudos to Silas and Rodney. You saved the wedding day, and it will never be forgotten.

As far as the rest of our stay, everything went well. Front desk was very accommodating. They got everyone to their rooms with their gift bags. Bar was open until 1:30am after we got back from the wedding. All our guests were extremely happy with the breakfast buffet the next morning. Waiters were very accommodating and made sure that the guests were happy.

When we booked our rooms 2 years ago, the hotel had plans for renovations that were suppose to be done before the wedding. Unfortunately, that didn't go as planned. But it did not matter to any of the guests. They thought that it added a sense of charm and a family feel to the event. Other than 1 air conditioning issue, (of which maintenance and the front desk made good on) everything went beautifully.

I thank Erica, Andy, Silas, Rodney, and the rest of the staff, for helping to make my daughters wedding dreams come true.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Estero, Florida
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 23 July 2012

The room was fine, but the bathroom was dated. The bathroom cabinet was moldy and could use some refurbishing. The hotel was close to the reception hall where the wedding was held and served its purpose. We could not check in any earlier to our room before the wedding ceremony even though a call was made to request the room was to be ready for early check in. The bar also closed before 2 am. For one night the hotel served its purpose.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summergirl028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Somerset Hills Hotel

Property: Somerset Hills Hotel
Address: 200 Liberty Corner Road, Warren, NJ 07059
Region: United States > New Jersey > Warren
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Warren
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Somerset Hills Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Somerset Hills Hotel, Central New Jersey's hidden gem offers boutique style accommodations and full service features including 111 spacious guest rooms, The Tap Room bar & Lounge, Full service restaurant with in-room dining, outdoor pool, fitness room and over 5,000 square feet of function space. Centrally positioned between NYC and Easton PA in the hills of Warren, NJ. Come experience the new style of the Somerset Hills Hotel ... more   less 
Reservation Options:
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Also Known As:
Somerset Hills Warren

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