Sounds like that this hotel is a wedding party destination in this particular neck of NJ woods. And that's the reason we were there. Self-described as "lavish" and "luxury" the place is anything but. The problems start with reservations - once a wedding party reservation has been made, the individual ones are made by phone. Hence no confirmation emails (just a #) and lots of opportunity for errors - one gentleman in our party was somehow put in for an extra day, when clearly the festivities were limited to just one overnight stay. The parking lot is rather large, no one had a problem finding a spot, and the shuttle was operating as promised. Rooms are spacious but dated, décor, amenities, and utilities. Temperature control was working poorly, +/- 5 F changes didn't seem to register. The sink in the bathroom was not draining properly, neither did the bathtub, which is nothing compared to the troubles of a fellow wedding guest, who had a flooded toilet. WiFi and TV were operational, as were vending and ice machines. Elevators, however, do not have sensors in the doors, as one now somewhat flattened member of our party discovered for herself. Live entertainment at the Tap Room doesn't stay at the Tap Room and we could hear it on the 4th floor till ~1 am. No one was at the desk between 7 and 8 am to help a couple from our party with a pair of one-year-olds to find the luggage carts, and when they did manage to summon a member of the staff they were told that the carts were somewhere on the property but the staff had no idea where exactly. When I checked in I was told that the hotel ran out of the breakfast cards, so I had to call for them in the morning. I shouldn't have bothered at all as the breakfast was awful. Undercooked potatoes and strangely bitter scrambled eggs. I don't feel that strangely and anything FDA associates with Salmonella enterica every now and then are worth a risk, so I got on with a bagel and orange juice. The kitchen staff was very generous with coffee and orange juice refills, so there is that. And the place is rather cheap. Not sure I got exactly what I paid for, definitely not what it is advertised as.
- Official Description (provided by the hotel):
- The Somerset Hills Hotel, Central New Jersey's hidden gem offers boutique style accommodations and full service features including 111 spacious guest rooms, The Tap Room bar & Lounge, Full service restaurant with in-room dining, outdoor pool, fitness room and over 5,000 square feet of function space. Centrally positioned between NYC and Easton PA in the hills of Warren, NJ. Come experience the new style of the Somerset Hills Hotel ... more less
- Reservation Options:
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- Also Known As:
- Somerset Hills Warren