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“Phenomenal customer service!”

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Sheraton Lincoln Harbor Hotel
Ranked #1 of 1 Hotels in Weehawken
GreenLeadersBronze level
Eugene, Oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Phenomenal customer service!”
5 of 5 bubbles Reviewed 5 June 2014

As a manager in retail, I know just how important customer service is. This place nailed it. The staff made us feel like we were the most important customers. Hector, who is absolutely amazing did more than greet us every morning and help us to our room. He took the time to talk with us asking us plans and activities for the day then gave us helpful info and tips. : ) He printed us fairy and bus schedules and wrote down directions, times and so on. I can not name all the little things that the staff did for us that made this such a nice and welcoming place to stay. I wish I could remember the lady's name that brought us bottled water at midnight because we just got back from a long day in New York city and didn't want to walk to the store to get water. Not only did she bring it, she did it with a huge smile. Thank you to the entire staff at the Sheraton in Weehawken! If We ever make it back to the east coast we will be staying there again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1seeingtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (330)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Miami, Florida, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

Loved taking the ferry to NYC. The location is perfect and the staff is very helpful. This was my second stay at Lincoln Harbor. Sheraton hotel, and I will stay here whenever I go to New York. It is a nice placebo stay and the convenience cannot be beat.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonLincolnHbr, Public Relations Manager at Sheraton Lincoln Harbor Hotel, responded to this review, 9 June 2014
Dear Laurie H,
Thanks for taking the time to review our Hotel. We are happy to know that you are making our hotel your destination to visit NYC - it is just so convenient, we agree!
We hope to see you very soon again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scranton, Pennsylvania
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

We stayed here last weekend while visiting friends who live in Hoboken. The hotel is in a great location but of course our room was in the West Wing overlooking the car-garage being demolished. I still loved the hotel and the location, spent happy hour at Houlihan's across the street overlooking the water and New York skyline. Although the staff was friendly and courteous I was disappointed that no one bothered to tell us about an amenities charge that was added to our bill even though the confirmation and receipt showed the original rate we booked at. When I called the hotel the next day I was told an additional sum, in our case $42.00, is usually added to the bill because the hotel isn't sure what "extras" are used at checkout and this way they're guaranteed payment. I've never heard of this and was concerned because no where along the way while booking or checking out was this told to us. I'm surprised they can actually bill more money to my account than what is printed on the receipt. *I did get the $42.00 refund after they verified no "extras" were used during our stay.

Room Tip: West wing rooms are on the other side of the main hotel with a separate entrance and elevator.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rancho Palos Verdes, California
Level Contributor
143 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Nice large room and hotel right on the water. Efficient front desk service. Free parking. Wifi for a fee if you are not a SPG gold member. Nice place to stay if you wish to avoid the city and a short ferry ride to the city. Comfy bed.

Stayed March 2014, travelled with family
Helpful?
1 Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evesham, United Kingdom
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 June 2014 via mobile

A really comfortable bed in a great sized room. The hotel bar was more than adequate, having everything you need, drinks, food, sports tv. The crowning glory of this hotel was waking up to the view of the manhattan skyline. By far the best view of anywhere I have stayed in the world.

Stayed July 2013, travelled with family
Helpful?
1 Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonLincolnHbr, Public Relations Manager at Sheraton Lincoln Harbor Hotel, responded to this review, 9 June 2014
Dear Mrsk R,
We are happy you enjoyed your stay and thank you for sharing it on TripAdvisor.
We hope to see you very sooon again!

Sincerely,

SLH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

This is more of a business hotel, I felt, because there was not much going on in terms of family fun. The pool was nice and quiet most nights which was fun for my kids. The attached Italian restaurant was o.k. When around for dinner we ate at Houlihan's just down the block. More family friendly menu. Great view of skyline. Easy access to ferry (which we did not use because it was too expensive for a family of 5). We took the bus which was also very easy to get to and cheap. The area is fairly quiet being in more of a working area. Only a few restaurants nearby (within walking distance). We drove to Hoboken one night and that was a great time at Arthurs tavern. The room was a good size. Bathroom counter was small for a family, again, fine for a business person. No fridge which was not good since I brought snacks for kids that needed to be kept cold. No breakfast options so I needed some food. Wish they had that amenity or a microwave. Come on! Who doesn't have that stuff anymore! Also, bone of contention. They had two different bottled waters sitting on the table in our room. One had a note which said "complimentary." I think you know where I'm going with this. The second bottle, which we drank, was not free and they charged us $4 for it. We got the itemized bill later and saw that on there. We tried to contest this fee - best they would give us is a free night. Great, but we don't have vacation plans that way anytime soon! Safe bet for them. So, mostly met our needs but did not ever exceed them.

Room Tip: Ask for full skyline view.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveltime68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 May 2014

This hotel is a perfect location; a 7 minute ferry into NYC and walking distance to Hoboken NY. Rooms are suites style with coffee maker and living area with pull out couch.

The rooms are modern, and clean and a restaurant on the premise offers breakfast, lunch and dinner. A small workout facility along with indoor pool is good for a workout prior to a day out.

Check out Hotel offers since often there are promotions going on.

Room Tip: Ask for a room with a view.
See more room tips
Green Features: Green Leaders Bronze Level. LEED Certified Towel reuse program Education for guests on green practices Staff training on green practices Local plants in garden Efficient ventilation system
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonLincolnHbr, Public Relations Manager at Sheraton Lincoln Harbor Hotel, responded to this review, 9 June 2014
Dear Carlyn P,
It is great to know that someone from NYC is coming to enjoy the view from the NJ side. We never get tired of this view and being on the footstep to the greatest cityu in the world.
We hope to see you very soon again.

Sincerely,

SLH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lincoln Harbor Hotel

Property: Sheraton Lincoln Harbor Hotel
Address: 500 Harbor Boulevard, Weehawken, NJ 07086
Phone Number:
Region: United States > New Jersey > Weehawken
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Weehawken
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Lincoln Harbor Hotel 3.5*
Number of rooms: 343
Official Description (provided by the hotel):
Soak in the stunning New York City skyline right from the windows of The Sheraton Lincoln Harbor Hotel. Indulge in the spectacular attractions in the city that never sleeps. ... more   less 
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Also Known As:
Sheraton Lincoln Harbor Hotel Weehawken, New Jersey

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