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Holiday Inn Express Hotel & Suites West Long Branch
Certificate of Excellence
Hillsdale, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel”
Reviewed 8 May 2014

I love holiday inn expresses and this is no different. Comes with hot breakfast and to my surprise a indoor pool....wow! Goes without saying, the people were friendly and helpful & the room was very neat. Definitely staying here again. Thanks again to Clint for making me and my family feel welcome!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 9 May 2014
Dear Bob B,

Thank you for the great review of the Holiday Inn Express & Suites West Long Branch! We are thrilled you continuously choose to stay at Holiday Inn Expresses and always have an exceptional stay. It's wonderful to hear that you and your family enjoyed the complimentary hot breakfast and our relaxing indoor pool. Thank you again for the 5-star review, and we look forward to your next stay with us!

Sincerely,
Holiday Inn Express & Suites West Long Branch
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325 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Santo Domingo, Dominican Republic
1 review
Reviewed 30 April 2014

I loved staying at this hotel, 3 friends and myself stayed for a whole weekend to assist to the New Jersey Marathon, and everything was perfect, the check in and out were incredibly fast, the breakfast was good, the beds comfortable. The hotel is aprox 1 mile away from the marathon start, so we walked to the start.

Also, the morning of the marathon they gave us all bags with fruits and refreshments, a very nice detail. I would stay again if I come back to the area.

Javier Suarez.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank javier_suarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 1 May 2014
Dear javier_suarez,

Thank you for the 5-star review! We are so glad you and your friends had an excellent stay with us while assisting with the NJ Marathon. We hope you all had a wonderful time, and we look forward to seeing you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2014

We had an excellent stay! Our son ran the NJ marathon and it was the perfect location close to the starting area. We planned for a late (very late) checkout so our son could get a shower after the marathon before driving home. We were going to pay for a half day, but in the end they didn't even charge us. That was a pleasant surprise and very welcomed! The beds were super comfortable and the breakfast buffet was a good start to the day. Also, the room had a microwave, frig and coffee pot which was a great convenience. We'll definitely stay here again!Thanks Holiday Inn!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisacga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 1 May 2014
Dear lisacga,

Thank you! We are so glad you had a great stay with us at the Holiday Inn Express Hotel & Suites West Long Branch! We greatly appreciate all your wonderful feedback and it will be shared with the entire staff. We hope your son had a lot of fun running the NJ Marathon, and we look forward to seeing you again!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch
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Somerset
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 April 2014

We always enjoy staying at this hotel - the staff is professional and friendly, great, well-appointed, and clean rooms, excellent service and location, beautifully maintained, and efficiently run! Thanks!

Room Tip: All of the rooms are great - we have stayed at this hotel 4 times and have never had a negative expe...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 29 April 2014
Dear Lisa R,

Thank you! We are thrilled to hear that you had an excellent stay with us at the Holiday Inn Express Hotel & Suites West Long Branch! We greatly appreciate the wonderful feedback, and we hope you stay with us again soon!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morrisburg, Canada
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 April 2014

I was here on a business trip and as usual, Holiday Inn met and exceeded my expectations. The buffetr for the three days had different fare each day and always warm and tasty. Knowledgeable, helpful staff, within walking of Monmouth Park racetrack and a mall.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irchuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 28 April 2014
Dear irchuck,

Thank you for the 5-star review! We are thrilled to hear that the staff and your accommodations exceeded your expectations! We greatly appreciate your amazing review, and we hope you choose to stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton, MA
Level 6 Contributor
436 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 16 April 2014

We received a letter from the manager with our bill that said, "We want you to LOVE our hotel!"

It's a decent facility. It was clean. Check in was uneventful. The suite was a nice size and perfect for what we needed. It was a little warm in the suite. We tried to adjust the air conditioning, but it did not seem to work. We called the desk before we left for the afternoon. Upon returning we noticed that the room was now much too cold. We tried turning off the air conditioning. No such luck. We called the front desk and they told us one of the thermostats was not working. Except we could not turn off the other air conditioner. They sent someone up to the room who told us the other thermostat was not working. He finally put both units on manual and we were able to get the temperature where we wanted it. Then there was the issue of the TV remotes not working. They sent someone up with another remote and he could not get any of the three in the room working. Oh, did I mention that the fire alarm went off at 8 AM the next morning and we had to evacuate the building until the fire department came.

The breakfast was good for a free hotel breakfast. Eggs, bacon or sausage and pancakes and really good warm cinnamon buns. The staff was nice. It would have been a great stay if the AC worked and the remotes worked and the fire alarm did not go off. These are not problems one would expect to find at an established hotel. While I would have like to LOVE their hotel it is a little difficult.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 22 April 2014
Dear Mark S,

Thank you for taking the time to review your recent stay at the Holiday Inn Express Hotel & Suites West Long Branch. We apologize that you did not completely enjoy your stay and experienced some inconveniences. This is not typical of our property as you can see from our other amazing reviews. We greatly appreciate your feedback and hope you choose to stay with us again soon.

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 April 2014 via mobile

We stayed for a couple of days because I had a seminar at Monmouth University. Checking-in was such a breeze that I made to the university just in time (I was running sooo late, good thing that check-in time was less than 3 mins.) We had double bed and the room is not that spacious but that's ok with the student rate ($79!) and complimentary breakfast, nothing can beat that. The only complain that I have is that the other bed is just too soft that my body ache tbe next morning. Me and my husband ended up sleeping in one bed, which isnt that bad except that the bed is just too small for two.
Overall experience was good, especially the breakfast.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Malvinsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review, 22 April 2014
Dear Malvinsty,

Thank you for the great review! It is wonderful to hear that you and your husband had a quick and easy check-in and enjoyed your accommodations. It is unfortunate that one of the beds in your double room was too soft for your liking. We encourage our guests to let management know of any issues our guests may have. We would have been happy to move you to another room that better suited your needs. Thank you again for the review, and we hope you choose to stay with us again soon!

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Property: Holiday Inn Express Hotel & Suites West Long Branch
Address: 294 State Route 36, West Long Branch, NJ 07764-1008
Phone Number:
Region: United States > New Jersey > Jersey Shore > West Long Branch
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in West Long Branch
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn

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