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Holiday Inn Express Hotel & Suites West Long Branch
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Reviews (348)
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180
108
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8
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180
108
41
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8
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All reviewspancake machineindoor poolfront deskking suitefree breakfastthe hotel is cleanyogurtminute driveplatinum memberfourth floorwould definitely stay here againmonmouth mallthe breakfast areaconvenient locationnew jerseythe jersey shorea great stay
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185 - 190 of 348 reviews
Reviewed 9 July 2014

We only stayed in town for one night and this hotel was great. Clean rooms, lobby area, and gym. Not to far from the beach and lots of retail and restaurants are close by. The staff were all friendly and helpful.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank practicingvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded 11 July 2014

Dear practicingvacation,

Thank you for the 5-star review! We are glad you and your family had a wonderful stay with us at the Holiday Inn Express & Suites West Long Branch! We greatly appreciate your fantastic review, and we hope you choose to stay with us again soon.

Sincerely,
Holiday Inn Express & Suites West Long Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We were in town for a wedding. The hotel staff was very pleasant and helpful with everything from making the reservations (part of the wedding group) to checking out. The breakfast was nice. It can get crowded as it is only a few miles from the beaches. There is a "code of conduct" type of form that has to be signed when you check in. This was not a problem, and I did not know of any issues during my stay, so whatever works for them. The rooms were clean and updated.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank Justin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded 8 July 2014

Dear Justin R,

Thank you for taking the time to share your wonderful experience at the Holiday Inn Express & Suites West Long Branch! We are glad that you and your friends had an exceptional stay with us after the wedding you attended. We greatly appreciate your review and hope you choose to stay with us again if you are ever in the area.

Sincerely,
Holiday Inn Express & Suites West Long Brach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Very clean hotel, staff is very friendly, Breakfast was exceptional. Front Desk employees were very helpful in directing to local places to eat. Location to the University was exceptional. people in general were very friendly.

Room Tip: 200 was a very good room, close to the exit, if you don't mind one flight of stairs. You do not have to look for parking up in front of Hotel. if you are there for business and need to get in and out of your room quickly. this was the room to be in!
  • Stayed: July 2014, travelled on business
    • Value
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Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded 8 July 2014

Dear Jeff R,

Thank you! We greatly appreciate you taking the time to review your recent stay with us at the Holiday Inn Express & Suites West Long Branch! It is wonderful to hear that you enjoyed everything about your stay and found our staff to be friendly and helpful. Thank you again for the 5-star review, and we hope you choose to stay with us again soon!

Sincerely,
Holiday Inn Express & Suites West Long Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

My whole family and extended family was in town for a family reunion and stayed at this wonderful hotel. Sara, Clint and Melissa at the front desk who were awesome,we came in earlier then check in with our handicap mom and they got our room ready by 1. I would highly recommend this clean ,comfy hotel .Service couldn't have been better from breakfast to checking in all the relatives(which included 10 rooms).Breakfast was way more then a continental from fresh pancakes to ,chobani yogurt ,and oatmeal with all the toppings ,eggs , best bagels . The hotel was in a great location close to everything we needed. I will book there everytime I'm in New Jersey.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Bonnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded 30 June 2014

Dear Bonnie R,

Thank you for the excellent 5-star review of your stay at the Holiday Inn Express & Suites West Long Branch! It is wonderful to hear that you and your whole family had a wonderful stay with us and enjoyed the accommodations and amenities the hotel has to offer. We greatly appreciate your wonderful review, and we look forward to your next stay with us!

Sincerely,
Holiday Inn Express & Suites West Long Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

Good luck trying to reach the front desk by calling their main number - it will keep on recycling you back to the start, over and over, without reaching a live operator. Also, customer service here was very unwilling to help changing a reservation by one day given an unexpected family development related to a pregnant wife. I'm sorry....if you cannot understand that, you do not deserve more than one star.

Stayed: June 2014, travelled solo
Thank While E. C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenny F, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this reviewResponded 24 June 2014

Dear While E. C,

We would like to take this opportunity to apologize for the inconveniences you experienced trying to reach the hotel. We have not had any issues with the phone lines, but your review has been addressed with management and out IT department to make sure everything is working properly. We also apologize that we were unable to change your reservation. We do our very best to accommodate all of our guests requests, and it is very unfortunate we were unable to so. Thank you again for your review, and we wish you the best in your future travels.

Sincerely,
Holiday Inn Express Hotel & Suites West Long Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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