We were in an interesting situation with this one. A reservation was made for us, and we didn't want to stay. Unfortunately, by the time we found out, it was past their notification time.
The on-line rate when we initially checked was under $100.00 a night. Because we didn't want to stay, we felt we should cancel the room. When we went to the hotel, we found out that we had missed the deadline and that the charge was about $150.00. Two calls came in while we were standing at the counter, the callers were looking for rooms - they were turned away. We were also told that there was a waiting list on the desk of people looking for a room. Now, we didn't mind paying a cancellation fee, but to pay $50.00 more than the advertised on-line price seemed a bit much. Then, during one of the calls, we got the impression that they were going to rent the room to another guest. I asked for a copy of our bill to make certain we would only be paying for our charges (in case someone else did check in). I was told I could not get a copy of our bill until 11:PM at the earliest. We went to the room, unmade the bed and looked around.Part of the safety bar in the shower was kind of hanging there, and there appeared to be a stained (mildew?) washcloth in a basket (that held toiletries) on the edge of the sink.
Other than that, the room appeared average, but their customer service was...impressive - but not in a good way.
- Official Description (provided by the hotel):
- This charming Westfield, New Jersey hotel is located walking distance from downtown with a variety of shops and restaurants. Since opening in 1975, the Best Western Westfield Inn has striven to offer the best in customer service and accommodations for a completely enjoyable traveling experience. Ideally located in colonial Westfield, New Jersey hotel guests will be a short walk from many of the town's restaurants and shops. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Ebookers and Odigeo so you can book your BEST WESTERN Westfield Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Westfield Hotel Westfield
- Westfield Best Western