I booked my room at the Port Royal hotel over the phone. A few days later the assistant manager Louise called me to inform me they had to cancel my reservation. She told me they would refund my money which was a total of $474.00 ($237.00 a night). After a few days I still had not received my money and after calling and speaking to Louise again (who is a very rude member of a very rude staff) she told me that I had only paid for one night and they would not refund me anymore than $237.00. She would not listen to me and even after my bank sent her the transaction in which I was charged $474.00, she denied charging me for the second night. After contacting the Wildwood Crest police and filing a complaint with PNC bank I was able to get my money back. This hotel and the staff there are not to be trusted.
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- Also Known As:
- Port Royal Wildwood Crest
- Port Royal Hotel Wildwood Crest Nj
- Hotel Port Royal