I booked this hotel for Aug 28th-30th. On Wednesday the 26th, I had a death in my close family. I called that very day to notify them of my situation and to possibly reschedule for the following week. (Labor Day). I was told that my info would be noted, i would be penciled in for the following week, and to call back the next day to speak to the reservationist to make sure it was ok. (this woman i first spoke to was very nice and understanding). The next day when i called i spoke to a different woman who was very rude, inconsiderate and unprofessional. She claimed she knew nothing of my situation and that deposits are non refundable or transferrable. I told her of my situation, (which i was willing to show proof of), but she could care less and told me that the hotel policy was the hotel policy and that I would lose my deposit and would not be able to transfer it to the next week.
----I could not believe this! I understand what the hotel policy may have been, but i did have an unfortuante situation happen in my life, and they could have shown some compassion. Instead i got treated with rudeness. I obviously could not have made it down that weekend, so I was even willing to come in the following week! (which was actually going to be an extra night stay! At holiday rates!!) But all they were interested in was taking my deposit from me, no matter what my situation was. That's very greedy, in my opinion. It's not like I intended on having a family member pass away and it would have been nice if they showed some compassion and understanding for this type of situation. I will never stay here in the future or recommend this hotel to anyone. Ever
- Official Description (provided by the hotel):
- We are a family Oceanfront motel in WIldwood Crest, New Jersey. We have one and two room motel units and Effiienies. Southern exposure, BBQ grills on our Oceanfront Sundeck. Rooftop Coffee shop with the best view of the ocean and beach on the island. Adjacent to tennis courts and oceanfront bike path. Heated adult and kiddie pool. FREE WiFi We are open from Easter until October 20th. ... more less
- Reservation Options:
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- Also Known As:
- Waikiki Oceanfront Hotel Wildwood Crest
- Waikiki Oceanfront Motel