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“Great place to stay”
Review of El Coronado Resort

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El Coronado Resort
Ranked #15 of 67 Hotels in Wildwood Crest
Exeter, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great place to stay”
Reviewed 23 July 2013

I have been going here for 3yrs now. Each time I have stayed in a different room . I was there in June and July and Sept. AAA AAS GS EEE, I loved each room, clean, nice and roomy. Loved the view from all rooms. The office staff and the Manager is sooo freindly and helpful whether about the hotel or places to eat. The grounds are kept very clean. All other staff in the hotel are very courteous. I feel very welcomed there. I love all the room you have at the sundeck, and you can cookout there on the grills and eat in the shade. The restaurant is very good. I had breakfast there and it was delicious and you get alot. I can't wait to go back again. Thanks for a great stay El Coranodo!!!

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
Thank Beachgirl24248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this review, 25 July 2013
Thank you, BeachGirl...always glad to hear from our guests. I appreciate the positive notes. See you on your next trip to the Wildwoods!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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445 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
Philadelphia, Pennsylvania
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 July 2013

Just came back from a 3 night stay at El Coronado. We had a nice time and found most of the staff to be friendly. The hotel is obviously older so could use some updating and new furniture. The couch and carpet in the room had some obvious stains. The common areas seemed clean just a little dingy. We had a suite with a kitchenette, we really loved the layout and what was provided in the kitchen. One thing that I think needs to be addressed ASAP was the peeling paint on all the balcony and pool railings. I don't know how people hung their stuff on there without getting chipped paint on everything. I was afraid the chipped paint from above would blow down and get in my eye or something. Housekeeping seemed to be a little slow at times, my father in law's room wasn't available til 4:30 the day he checked in. I think that is unaccepable, especially for a customer who has stayed there several times. The cafe did have good food. I would consider staying here again if things were updated or prices came down.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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Helpful?
2 Thank bizzokiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 July 2013

Recently spent a long weekend at the El Coronado. We have been heading to Wildwood for many years now with our extended family of 30 for our annual summer reunion. This year we chose the El Coronado as the room layouts really seemed better suited for our needs.
Check in went smoothly. Once we entered our EEE suite however, that was another story. The sofas were very badly stained, the carpet was dirty, the walls, doors and light-switches were FILTHY and in need of a good cleaning and a coat of paint. Upon checking out the 3 bedrooms we discovered a ceiling leak directly over one of the beds (it was raining heavily that day). The mattress was soaked. Front desk sent up maintenance (which took quite a while) who said they would move the bed out from under the leak. That was it. When advised that the mattress was soaked their response was well, we can flip it over! For real?!?!? We were supposed to sleep on a mattress that was soaked from a roof leak? After many angry calls back and forth to the front desk and being told that they did not have any other rooms available for the entire weekend (they initially wanted to move us out of this room for 2 nights and move us back into this room for our last night - only to sleep on the same soaked mattress which by then would have had mold on it!). Finally, they were able to locate a new mattress and came and replaced it for us (I am afraid to know where they got this mattress from). The following day while walking down the hallway my husband overheard maintenance telling the cleaning crew ("oh, that's the mattress from room *** - just flip it over and put it in that room"). Really?? So another poor unsuspecting person was given a moldy mattress! Totally unacceptable. The El Coronado will never see any of our group at their hotel again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
9 Thank Igottatravel_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Wildwood Crest hotels

Newark, Delaware
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 17 July 2013

We stayed in a aaa beachfront and it was decent, but really it is just for the view. The price for it was not bad in early May, but I definitely would not call it modern or even clean looking. I am on the extreme end of being not picky or squeamish, but I was still a bit disappointed. It was not dirty, but certainly ruffled. The patio was dirty with rusty water sitting on the plastic chairs and a dirty table. Clearly, no one was told to clean these areas. Most staff was very nice, friendly and helpful, but to be honest, there were almost always multiple people just standing around. They would help if asked, but there were so many little things that could easily improve the place and they obviously have the staff to do it. It really seems like a problem with management as the employees are not being asked to do these things.
The hot tub was empty, but the worst thing was the parking lot under the beach-side area. We kept our bikes locked up there and there was this inch layer of nasty sticky goo covering this whole area. Again, I am not at all squeamish with dirt or mud, but it was like they created a new element made of garbage, sand, water, mud, and ??? Amazingly it did not smell, but it stuck to everything, all in my shoes, our bikes, the locks, it was absolutely disgusting. Just freakin' clean it out, you have the staff. With very little investment, management could easily take this place to the next level.

  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank BBnugget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this review, 22 July 2013
I apologize for the issues you experienced while a guest of my hotel. I met with Housekeeping and Maintenance regarding your comments and we will certainly try to improve. I walked the parking area today and addressed your concerns with my management team. Thank you for taking the time to advise of your stay. We will make every effort to improve our services and property for our valued guests!
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New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2013

Just got back from a week vacation. Had beachfront on 3rd floor. Was dated, carpet and couch were dirty and dingy, I shutter to think how old they are, I would look to replace if I was management I would be embarrassed to keep these old dirty items. The worst was no wi-fi in the room apparently were in dead zone, my husband had to sit in the hallway to check on a few things back home. A hotel of this size should have more wi-fi access points. Lastly staff at front desk were not nice and housekeeping was much to be desired. On a few occasions we were gone all day till about 4... Came back and our room still wasn't done and when I asked at the front desk to get housekeeping services I got an attitude both times from a lady with black hair! This hotel needs to step up there game in customer service and housekeeping and please address lack of wi-fi you should not advertise if some people can't get it in there room. We are paying top dollar for July, staff could at least be friendly and customers should be able to get the services advertised.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Rosey60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this review, 22 July 2013
My apologies on the issues you mentioned. I met with our Tech this morning to secure additional WiFi boosters for the hotel. He guarantees me this will correct the issue. I saved your correspondance to share at our annual owner's meeting in October where I plan to address the carpet and sofa fabric upgrades. I will also share your comments on the Front Desk staff with my manager...no excuse for less than friendly and polite guest interactions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Endwell
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2013

We stayed from 7/7/13-7/11/13 with our 2 kids. We were room 624 which was great! A great ocean front room and the sunrises were beautiful from the balcony. We have been going here for 4 or 5 yrs now, and this was the best stay yet. The room was clean, and our housekeeper, Wilmer, was friendly and great with my kids. I agree with others that some updating can be done such as with the carpet, but it wasn't dirty. I try not to pay much attention to minor things like that because I don't go on vacation to stay in my hotel room. The room meets our needs, it was clean, beds were comfortable, and my most important feature to me is the view, which is fabulous from this room. It's so easy to get the kids to the beach, just walk down the steps and we are there.

Reservations were easy to make, and Paula was very helpful in finding the room that I was describing to her, because in the past we have stayed in a different type of room. Sara made check in quick and easy.

We will be back again next summer!

Stayed July 2013, travelled with family
Helpful?
Thank lovelyRN4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this review, 22 July 2013
So happy to hear your vacation was pleasing to you and your family. Thank you for taking the time to note your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 July 2013

We stayed at El Coronado at the end of June for 5 days with our family of 6 - 2 adults and 4 kids. We stayed in a A1N ocean view room on the sixth floor. The staff was courteous and friendly, offered restaurant recommendations and seemed sincerely attentive. The pool area is great and the location was exactly what we wanted. The food in the cafe downstairs is priced a little high but the food is very good and the portion sizes are very large. The room was comfortable and the little kitchenette was a blessing to our food budget with a family of 6. The kids really enjoyed the little arcade downstairs.
The issues our family had were not really issues - I agree with previous posters that a little TLC is needed in various areas. Our balcony did show signs of wear with chipped paint and rusting on the railings. The wireless internet available is very weak and slow. If it were not needed for work for my husband while we were there then I wouldn't even mention it, but he had to lug his laptop and work downstairs to get the best signal which was still very slow. The only real complaint I had was the very thin blankets used for bedding.
Even these issues were not issues affecting our vacation in any way. We really enjoyed the resort and spoke of it so much already that we have family who has booked there for the end of the summer.

  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Melanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this review, 15 July 2013
Thank you for your comments, Melanie. I was pleased you and your family enjoyed your stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Coronado Resort

Property: El Coronado Resort
Address: 8501 Atlantic Ave, at East Preston Avenue, Wildwood Crest, NJ 08260-3515
Region: United States > New Jersey > Jersey Shore > Cape May County > Wildwood Crest
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#12 On the Beach Hotel in Wildwood Crest
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — El Coronado Resort 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
El Coronado Resort is a beachfront full-service condominium hotel located in the heart of Wildwood Crest just minutes from fine restaurants, nightlife, the world famous Wildwood Boardwalk and just a short drive to Cape May and Atlantic City. With a variety of accommodations from guest rooms to spacious 1, 2, 3 bedroom suites, El Coronado can meet your vacation needs. Enjoy breathtaking ocean views from your balcony or relax on our beachfront sundeck. El Coronado offers free poolside barbeques and live entertainment in season for your enjoyment along with many other amenities. ... more   less 
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Also Known As:
El Coronado Hotel Wildwood Crest
El Coronado Wildwood Crest

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