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“- Not What I Expected -”
Review of El Coronado Resort

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El Coronado Resort
Ranked #10 of 68 Hotels in Wildwood Crest
Reviewed 6 August 2013

I’m currently staying at what they call a resort. First let me begin by saying this is far from a resort, it’s more like a motel, and that’s being kind. I’m currently staying in what they call a E room “One of the better rooms” and I walked into a room that was nicely designed, but truly a disaster. Let me begin by saying dirty walls, dirty carpets and a shower curtail that hasn’t been replaced for months, which mold was located on the bottom of the curtain. The people at the front desk have no idea on what real hotel management should be like and speak with attitudes. I’ve never left comments on any site, but I felt compelled to alert many that are thinking about staying here to really think about it before spending money on a place that personally should be closed down for a months for a major clean up.

Start with painting the walls and covering up other people’s messy habits then you can tackle the dirty carpets followed by replacing all the broken and run down furniture and replacing old kitchen equipment and the smell of dirty rags that consume the living room area. They falsify having WIFI. Their signal is weak throughout the entire property. I'm a network engineer and it's clear they don't use repeaters on every floor to ensure proper strength signal is spread across the property and they market what they call the "Internet Cafe" a bunch of old windows XP platform machines "Internet Cafe rady"
The positives have been the pool area, location and the poor cleaning people that are directed by a bunch of non talented individuals who have no capabilities in providing any leadership or direction to their own staff not to mention themselves. All that the front desk is concerned about is you signing your life away in order to obtain barbeque utensils, towels and wrist bands.. What they should be concerned about is cleaning their hotel rooms and hallways to ensure a positive experience for their clients. If I could I would check out right now and get my money back! Certainly I find it hard to digest that this just cost me $450.00 a night.

  • Stayed: August 2013, travelled with family
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7  Thank Eric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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360 - 366 of 565 reviews

Reviewed 28 July 2013

We always come to this resort, I came for ten days and the room I had for the first nine days was great. Once the day I had to change to the other room came, that's when the disappointment began. They couldn't give me a straight answer telling what time I would have to switch rooms.. Which ruined the whole due to not being able to plan and had to cancel several activities. The attitude on the staff was horrid. Management provided me with free breakfast in which we used. My eggs were raw and when I said something, staff asked me if I know what over easy eggs were.. Not pleased. WE WILL NOT BE RETURNING HERE. Thanks.

  • Stayed: July 2013
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4  Thank Vacation453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013 via mobile

I've stayed here in prior years and it seems that every year the rooms get dirtier and dirtier. The phone was disgusting. The carpet is stained and soiled and the walls are a mess.
We payed a lot for this room and it gross. I don't even like watching my son walk in the floor.
We are finding somewhere else next year.

  • Stayed: July 2013
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4  Thank MissHil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this reviewResponded 29 July 2013

Hello, Miss Hil: I'm sorry you found our hotel lacking this year. I have already scheduled the painters and the carpeting revisions for 2014 and would happily promote to you a free room upgrade should you permit us to host you again next year. Thank you for taking the time to advise me of your stay.

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Reviewed 23 July 2013

I have been going here for 3yrs now. Each time I have stayed in a different room . I was there in June and July and Sept. AAA AAS GS EEE, I loved each room, clean, nice and roomy. Loved the view from all rooms. The office staff and the Manager is sooo freindly and helpful whether about the hotel or places to eat. The grounds are kept very clean. All other staff in the hotel are very courteous. I feel very welcomed there. I love all the room you have at the sundeck, and you can cookout there on the grills and eat in the shade. The restaurant is very good. I had breakfast there and it was delicious and you get alot. I can't wait to go back again. Thanks for a great stay El Coranodo!!!

  • Stayed: July 2013, travelled with family
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Thank Beachgirl24248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this reviewResponded 25 July 2013

Thank you, BeachGirl...always glad to hear from our guests. I appreciate the positive notes. See you on your next trip to the Wildwoods!

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Reviewed 22 July 2013

Just came back from a 3 night stay at El Coronado. We had a nice time and found most of the staff to be friendly. The hotel is obviously older so could use some updating and new furniture. The couch and carpet in the room had some obvious stains. The common areas seemed clean just a little dingy. We had a suite with a kitchenette, we really loved the layout and what was provided in the kitchen. One thing that I think needs to be addressed ASAP was the peeling paint on all the balcony and pool railings. I don't know how people hung their stuff on there without getting chipped paint on everything. I was afraid the chipped paint from above would blow down and get in my eye or something. Housekeeping seemed to be a little slow at times, my father in law's room wasn't available til 4:30 the day he checked in. I think that is unaccepable, especially for a customer who has stayed there several times. The cafe did have good food. I would consider staying here again if things were updated or prices came down.

  • Stayed: July 2013, travelled with family
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2  Thank bizzokiki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

Recently spent a long weekend at the El Coronado. We have been heading to Wildwood for many years now with our extended family of 30 for our annual summer reunion. This year we chose the El Coronado as the room layouts really seemed better suited for our needs.
Check in went smoothly. Once we entered our EEE suite however, that was another story. The sofas were very badly stained, the carpet was dirty, the walls, doors and light-switches were FILTHY and in need of a good cleaning and a coat of paint. Upon checking out the 3 bedrooms we discovered a ceiling leak directly over one of the beds (it was raining heavily that day). The mattress was soaked. Front desk sent up maintenance (which took quite a while) who said they would move the bed out from under the leak. That was it. When advised that the mattress was soaked their response was well, we can flip it over! For real?!?!? We were supposed to sleep on a mattress that was soaked from a roof leak? After many angry calls back and forth to the front desk and being told that they did not have any other rooms available for the entire weekend (they initially wanted to move us out of this room for 2 nights and move us back into this room for our last night - only to sleep on the same soaked mattress which by then would have had mold on it!). Finally, they were able to locate a new mattress and came and replaced it for us (I am afraid to know where they got this mattress from). The following day while walking down the hallway my husband overheard maintenance telling the cleaning crew ("oh, that's the mattress from room *** - just flip it over and put it in that room"). Really?? So another poor unsuspecting person was given a moldy mattress! Totally unacceptable. The El Coronado will never see any of our group at their hotel again.

  • Stayed: July 2013, travelled with family
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9  Thank Igottatravel_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

We stayed in a aaa beachfront and it was decent, but really it is just for the view. The price for it was not bad in early May, but I definitely would not call it modern or even clean looking. I am on the extreme end of being not picky or squeamish, but I was still a bit disappointed. It was not dirty, but certainly ruffled. The patio was dirty with rusty water sitting on the plastic chairs and a dirty table. Clearly, no one was told to clean these areas. Most staff was very nice, friendly and helpful, but to be honest, there were almost always multiple people just standing around. They would help if asked, but there were so many little things that could easily improve the place and they obviously have the staff to do it. It really seems like a problem with management as the employees are not being asked to do these things.
The hot tub was empty, but the worst thing was the parking lot under the beach-side area. We kept our bikes locked up there and there was this inch layer of nasty sticky goo covering this whole area. Again, I am not at all squeamish with dirt or mud, but it was like they created a new element made of garbage, sand, water, mud, and ??? Amazingly it did not smell, but it stuck to everything, all in my shoes, our bikes, the locks, it was absolutely disgusting. Just freakin' clean it out, you have the staff. With very little investment, management could easily take this place to the next level.

  • Stayed: May 2013, travelled as a couple
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1  Thank BBnugget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brucemo123, General Manager at El Coronado Resort, responded to this reviewResponded 22 July 2013

I apologize for the issues you experienced while a guest of my hotel. I met with Housekeeping and Maintenance regarding your comments and we will certainly try to improve. I walked the parking area today and addressed your concerns with my management team. Thank you for taking the time to advise of your stay. We will make every effort to improve our services and property for our valued guests!

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Additional Information about El Coronado Resort

Address: 8501 Atlantic Ave, at East Preston Avenue, Wildwood Crest, NJ 08260-3515
Region: United States > New Jersey > Jersey Shore > Cape May County > Wildwood Crest
Amenities:
Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Wildwood Crest
Price Range: £56 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — El Coronado Resort 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
El Coronado Resort is a beachfront full-service condominium hotel located in the heart of Wildwood Crest just minutes from fine restaurants, nightlife, the world famous Wildwood Boardwalk and just a short drive to Cape May and Atlantic City. With a variety of accommodations from guest rooms to spacious 1, 2, 3 bedroom suites, El Coronado can meet your vacation needs. Enjoy breathtaking ocean views from your balcony or relax on our beachfront sundeck. El Coronado offers free poolside barbeques and live entertainment in season for your enjoyment along with many other amenities. ... more   less 
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Also Known As:
El Coronado Hotel Wildwood Crest
El Coronado Wildwood Crest

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