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Reviewed 29 March 2016

I have never been part of a worse customer service experience. The owner messed up our reservation dates and due to their archaic reservation system that consists of mailed index cards our trip was almost ruined. The owner made no effort to try to help us out and was so rude my wife was in tears. I would not recommend.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Service
3  Thank Jamie K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
400eastor, General Manager at Crystal Beach Motor Inn, responded to this reviewResponded 30 April 2016

Dear Jamie K.,

We appreciate your review and response. We are actually not open in October as you stated that it was your time of visit. In any case, we send confirmation via mail if you do an advance deposit through USPS. Did you actually stay at the Crystal Beach? You stated that there was no effort made to help you and your wife out. If you booked online then you would of gotten an electronic response.

In relation, it is important to always check your confirmation email and or mail to be sure that you have the correct dates booked. The purpose of confirmation is to double check and confirm that you booked the correct dates. In that case, if the dates are wrong you have the opportunity to correct.

In any case and in the future, we hope you and all guest can enjoy the clean room accommodations, the ocean view, and the convenience of beach location, restaurant, & friendly personal service. We treat all of our guest like they are part of the family.

Please email us in the future when you are ready to rebook and or have any special requests. We look forward to your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2015

I stayed at the Crystal Beach for one night on my recent trip to the Jersey shore. It is a very nice, affordable and most importantly very clean hotel located near the beach. Staff was great, room was just what I needed and the location was killer. Definitely a nice place to stay if you are hitting up the beach.

Date of stay: September 2015
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
1  Thank V3296QLjimm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
400eastor, General Manager at Crystal Beach Motor Inn, responded to this reviewResponded 30 April 2016

We appreciate your review and response! Thank you for your kind words and we look forward to seeing you and your family, and friends back this summer.

Our policy is that we treat "ALL" of our guest like "FAMILY." We welcome you back to your ocean view home any time!

Thank You,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2015

I visited Crystal Beach Motor Inn for the 4th of July weekend to spend time with some of my family in NJ and enjoyed the facilities very much. The rooms and beds are very cozy and clean. The room service is also very polite and prompt to help.

I LOVED the pools and it was very convenient how close the motel is to the boardwalk and the beach. Had a great time, even brought my nieces with me to spend one night before I left, they enjoyed the pool as well.

Room tip: for best wifi connection get rooms that are close to the front desk,
Date of stay: July 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Joan N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
400eastor, General Manager at Crystal Beach Motor Inn, responded to this reviewResponded 30 April 2016

We appreciate your review and response! Thank you for your kind words and we look forward to seeing you and your family, and friends back this summer. Glad you and the family enjoyed the pool and the beach!

Our policy is that we treat "ALL" of our guest like "FAMILY." We welcome you back to your ocean view home any time!

Thank You,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015

Crystal Beach was a beautiful motel. It is newly renovated. It was clean, the owners were wonderful and so friendly. The other guests were friendly and respectful. It was a short block or so away from the beach, and far enough from the boardwalk that it was quiet and relaxing at night. As a bonus, the little baseball field was right across the street, so less hotels made parking easier to find, too. Boris and Julie were so sweet.

Date of stay: August 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank sonjad921
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 September 2015

The Crystal Beach is a beautiful motor inn. It has efficiencie rooms that are beautiful.
It has a heated pool a washer and dryer and 1 block from beach. The owners are very delightful people. Second time staying there and will go back every year to this hotel.

Room tip: Higher floors have better view.
Date of stay: September 2015
  • Trip type: Travelled with friends
    • Location
    • Rooms
Thank casperi9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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