My daughter and I were walk-in clients on the evening of the 26th of April. I was offered two options the “five star” accommodation and the “4-star” accommodation, both at outrageous prices (R1950 for the five-star). We paid R950 for one night for the supposed four-star. I was there was no walk-in rate. The woman at the front desk looked bored to tears, unable to smile, and was altogether unprofessional and unpleasant.
We were taken to a small, horrible room towards the top of the property (by a very kind and lovely man, Mike perhaps?). There were holes in the walls, disgusting and filthy wing back chairs with torn upholstery, neon lights, a shocking bathroom with apparent geyser and plumbing – the worst room I’ve seen in 19 years in South Africa. Being in the industry, I have seen hundreds of rooms.
After having indicated that we refused to stay in this room, we were moved to another larger room below the reception area. Just slightly better, but certainly not four star, and definitely not clean either. As it was late by this point (+/- 21h00) and we had been driving for hours, we had very little choice but to remain.
This property is truly disgraceful and a total rip-off.
- Official Description (provided by the hotel):
- Situated on the banks of the Letaba River in tropical Tzaneen, the Fairview Collection combines first class facilities with warm country hospitality. The moment you enter the tranquil estate, with 18 holes par-3 golf course surrounded by mystical mature gardens, you can exhale and relax. The Fairview Hotel offers elegant 4* thatched rooms decorated in Afro-Colonial style, in a garden setting boasting an amazing variety of indigenous trees and colourful birdlife. The Village at Fairview is a luxury 5* hideaway with only ten spacious and stylish suites looking out over the lush gardens and the scenic golf course. Indulge in the warm luxury of your suite fitted with a Nespresso coffee machine, private balcony and beautiful bathroom with jumbo shower, heated towel rails, underfloor heating and jacuzzi baths to make your stay memorable. Dine in the spacious thatched Le’Thaba Restaurant offering wonderful cuisine accompanied by an excellent selection of wines. Private functions can be held at the Baobab Room and small to large conferences in a selection of well-appointed meeting rooms. Fairview offers the perfect setting for a romantic wedding with its chapel, extensive lawns and intimate feel. Enjoy pampering treatments at the Zen Spa & Rasul, play golf, try your hand at fly-fishing, walk the trails, or relax at the private swimming pool area. Golfing guests have access to a golf cart. Fairview is just 5 minutes from the heart of Tzaneen and an hour from the world renowned Kruger National Park. The lush and tropical area of Tzaneen serves as a perfect base to explore the Wolkberg Mountains, Magoebaskloof, quaint Haenertsberg, Modjadji Cycad Forest and the biggest baobab tree at Sunland. Swim in waterfalls, sample the freshest avocados, oranges and mangoes at roadside stalls and get your adrenaline pumping on a canopy tour. ... more less
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