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“"Underated"”

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Coach House Hotel & Spa
Ranked #4 of 6 Hotels in Tzaneen
Midrand, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“"Underated"”
Reviewed 5 November 2012

I have been very sceptical about the hotel due to the reviews i have read about it, despite my husband trying to convince me of how nice the place is. I finally decided to judge for myself and i must say I went there with very low expectations. Needless to say i was proven wrong, the place might not be "amazing" but it sure is very relaxing, the staff if very friendly, the views are spectacular, the food was great to say the least. I must say, the room we got was a little stuffy, im guessing the windows dont get opened very often when guests are not using the rooms. All in all we had a wonderful stay. It was more than i was hoping for.

  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Angel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coach H, Manager at Coach House Hotel & Spa, responded to this review, 27 May 2013
Dear Madam,

We thank you kindly for taking the time to review our property, we are always grateful for compliments such as yours and we use these as our prime motivator for our team.

Your comments on "underrated" were well taken and fit in to our service ethos: (loving to serve our guests better every day).

Hoping to see you back again soon.

Warm regards,

The Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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125 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Any
English first
Pretoria
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 October 2012

After reading many reviews of this hotel we arrived with some apprehension. The stay was lovely. The hotel is in an amazing setting with lovely views. The rooms are not brand new and possibly not 5 star quality, but were very clean and all the beds were comfortable. The bathroom was clean which for us is very important.

The staff at the hotel is what sets it apart, all from the cleaners through to the spa ladies are kind and helpful. Obviously very well trained! We were called by our names throughout our stay and made to feel very welcome and no burden whatsoever. Our children were made to feel welcome and at home.

We only had breakfast and enjoyed it very much! A wide variety to choose from all fresh and tasty!

We were very glad and thankful that we had decided to give the hotel a try and if ever we are back in Tzaneen we will most probably go back there again.

  • Stayed September 2012, travelled with family
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Helpful?
2 Thank Brinkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coach H, Manager at Coach House Hotel & Spa, responded to this review, 27 May 2013
Dear Madam,

Thank you for your kind review, we at Coach House are very proud of our staff and are always appreciative of the kind words and compliments we receive from such wonderful people.

We are working hard on making our breakfast the best in Tzaneen, your comments show us that we are heading in the right direction.

Hope to see you soon at The Coach House.

Warmest regards,

The Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, Gauteng, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2012

I was at a loss for words when I read some of the unkind comments on the Coach House Hotel. Are we talking about the same place? When I was there in May I decided that I had one foot in heaven. All staff members are so polite, well-trained and kind. The hotel has a colonial feel and the bedrooms are of 5-star standard. What touched me were the small posies of garden flowers in the bathroom, bed and living rooms. Also the early morning coffee that was discreetly pushed through the hatch - on the minute every morning - always had fresh flowers on the tray. The attention to detail makes all the difference. The pub is cosy and the restaurant elegant and classy. Drinks are served in crystal glasses and the cutlery is old silver. Every dish that we ordered was of the highest culinary standards. Never ever before have I tasted a crème brulee like their Frangelico crème brulee. I would drive thousands of kilometres to have another one of them. And the finely grilled trout and poached egg that I had for breakfast was a feast in itself.

If you want to spoil yourself and your loved ones, don’t hesitate to make a reservation at Coach House - absolute value for money. And don't forget to spend some time in the spa!!! And no, I am not a shareholder ;-)

Irene Späth

  • Stayed May 2012, travelled with friends
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Helpful?
1 Thank IreneS1833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coach H, Manager at Coach House Hotel & Spa, responded to this review, 27 May 2013
Dear Irene,

Thank you so much for your compliments, we are always grateful for such wonderful feedback from our clients. I will pass on your compliments to the staff and we look forward to you coming back for some of our Crème Brule (hopefully you do not have to drive thousands of kilometres).

Hoping to see you back soon.

Warmest regards,

The Staff and Management of Coach House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 September 2012

My wife and I have stayed at the Coach House 5 times over the last 8 years; it is typically our Wedding Anniversary venue because of the surroundings, tranquility and 5 Star service.
Our recent 4-day (3 night) trip suggest the former 2 have been retained, but we felt that perhaps the old lady is heading down to 3 stars. This could be as a result of the new owners focusing on this niche market and more of a corporate than family/local vibe pervading in the running of the place. Some of our comments:-

1. Check In: No problem. We were however, shown to a room with a swarm of bees on the balcony. We were given an alternative room next door (No 15) after raising this at reception. New occupants were shown into our old room without the problem being addressed though.

2. Room: Comfortable but not 5 Star. No Room Service menu. Lounge drapes dirty from many hands moving them aside. Ceiling paintwork in bathroom very dirty. No information booklet. Poor reception on some of TV Channels.

3. Food: Service has dropped; asked for a Full Coach House Breakfast and did not receive. Had to ask for coffee. Waiter bought me the Porcupine ridge red instead of the white. Supper was fair but overpriced. Very poor wine selection (I remember the halycon days when this was really top notch). We dined on the 3rd day at Picasso's in Haenertsberg... and wow, spot the difference !!!

4. Ambience: Still peaceful and quiet with wonderful birdlife in the gardens and a view that goes on forever. There was a wedding and birthday bash when we were there and some of the guests played rap music whilst walking around the garden in their vests. The gardens seemed to be in fair shape still.

So I would say that if Orion are pitching at 3 Stars, you're on your way (prices need to be lowered and you may not get the volumes you need). If you are still punting 5 Stars, you're way out and need to start injecting some cash and making the local staff proud of this former flagship.

We want to be faithful, but I think we will be looking for another anniversary venue next year. Will miss the view and Nougat factory.

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
Thank African_LandCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coach H, Manager at Coach House Hotel & Spa, responded to this review, 27 May 2013
Dear Sir/Madam,

We thank you for taking the time to inform us of your personal experience at the Coach House. We are consistently looking for ways to improve and will use your and other valuable customers feedback as a route map to restoring Coach House to her former glory. Since your review we have already put Coach House on a path of recovery with new management, a comprehensive renovation and maintenance budget.

Hopefully we will have the opportunity to win your support and confidence back in the near future.

Sincerely,

The Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 May 2012

We have been staying at the Coach House for the last 10 years and it is sad to see that this hotel is slowly but surely dilapidating.

The rooms are in desperate need of renovations, the quality of the food has dropped, the equipment in the Gym are in a bad state and the indoor pool area is not very clean. The quality of the food has dropped and they don't serve their famous breakfasts anymore! They used to serve the best breakfasts in South Africa with the best quality we ever new.

The problems cropped after one of the partners passed away and so it was taken over by another company and there have been a number of managers in a short period of time.

The Location is still unbeatable and the views are tremendous. The staff (some which have been there for years) are trying their best and are very friendly and helpful - they are the heart of the hotel.

  • Stayed July 2011, travelled with friends
    • Value
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Helpful?
2 Thank cape-town-best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coach H, Manager at Coach House Hotel & Spa, responded to this review, 20 August 2012
Dear Sir, Madam,

Thank you for your review on Tripadvisor...We take this forum as a score card on our performance and as a valuable management tool in helping us to build and make positive progress on such a wonderful property. We have spent some time on getting the right management team in place to bring the Coach House back to the levels she so deserves. We are a new management team and are making positive progress on all fronts. The number of return guests is on the rise and our occupancies are increasing with us receiving positive guest experiences and feedback on a weekly basis. We look forward to making the Coach House star shine brightly.

We would love to see you back at the Coach House and hopefully sooner rather than later

Sincerely

The Management Team
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Travellers are raving about these Tzaneen hotels

Francistown, Botswana
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 April 2012

The overall experience was very pleasant, the surrounds and rooms are fantastic. The food was not overly fantastic and the spa pool was not up to temperature. I would however recommend the Coach House to any traveller one cannot but relax. Most important the bar is superb.

Room Tip: Cant comment but we had room 15 which was perfect
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coach H, Manager at Coach House Hotel & Spa, responded to this review, 20 August 2012
Dear Mike T

Thank you very much for your review of the Coach House, she is a superb property with a new and vitalised management team.We are proud to hear from our satisfied customers...While we know not ever customer will give us a such wonderful score card we do take incredible pains to ensure that we learn from each customers experience good or bad and make positive steps towards improving in every area.

Thank you once again and we sincerely look forward to seeing you back at Coach House

Sincerely

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 November 2011

I have been staying at the Coach House for over 20 years. On business mainly, but also for pleasure from time to time, as we loved it so much - this graceful "Grand Old Lady" up on Agatha - legendary and symbolic for the Tzaneen people and people like me, associated with fruit exports in this vast agricultural region. It was truly the best 5 Star Country Hotel in South Africa with unbelievable service from long standing staff members, superb food and all the trimmings that anyone could hope for and indeed expect. However, since it was taken over by this Orion crowd, it is nothing short of a complete and utter disaster. The prices have been hiked up HUGELY, but everything else has hit rock bottom. There is now no further support from the significant local base (and it should be noted the locals were essentially a key element of the turnover in the past) who have all become scathing in their opinions of how this wonderful hotel has been ripped apart. Prepare yourself for a total disaster in the dining room because they have put off most of their staff, the food is poor now, "prepared by a cook who cannot really cook" , a Manager who, when confronted by complaints tells you "you are entitled to think what you like" (unbelievable), early morning tea/coffee that doesn't arrive because they do not have enough cups (??!!!), a Spa that is also horribly understaffed and really canot accommodate guest bookings. (In the drive to cut costs they are now using Baby Oil ??!!) Sadly in all of this, the bottom line is that in the shorter term they will probably continue to secure bookings from unsuspecting foreign travellers, but as these visitors also become aware of the fact that this beautiful hotel is nothing like it was before, they will also disappear. With great, great sadness I have to say I will never return to this establishment. Glenda Backhouse Summerfield Exports (Pty) Ltd

  • Stayed November 2011, travelled on business
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Helpful?
9 Thank Glengors12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Graeme S, Manager at Coach House Hotel & Spa, responded to this review, 8 March 2012
Dear Mrs Backhouse,

Thank you for your constructive criticisms of the Coach House Hotel.

Please also accept our apologies for the shortcomings you experienced, they are not the normal levels of service we aim to offer our guests. Standards are extremely important to us and you can be assured that efforts are ongoing to re-establish this beautiful property to it's former glory. Your feedback has been discussed in detail at management level and you will be pleased to know that strategies are in place to continually reticify and improve our organisational requirements.

May I take this opportunity to thank you having visited the hotel and for assisting us to achieve a top class hotel.

Sincerely,

Graeme Smith
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Additional Information about Coach House Hotel & Spa

Property: Coach House Hotel & Spa
Address: Old Coach Road | Agatha, Tzaneen 0850, South Africa
Region: South Africa > Limpopo Province > Tzaneen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 6 Hotels in Tzaneen
Price Range (Based on Average Rates): £
Hotel Class:3 star — Coach House Hotel & Spa 3*
Number of rooms: 45
Official Description (provided by the hotel):
Easily accessible from Gauteng, the Coach House Hotel & Spa offers world-class hospitality and luxurious comfort in one of South Africa’s most tranquil settings. Internationally known as one of Africa’s leading country hotels, this gracious estate is situated on 560 hectares in the lush sub-tropical Letaba district of Limpopo.Nestled atop a ridge, the retreat offers dramatic panoramic views of the Letsitele Valley, and Drakensberg Mountain Range. This historic country retreat offers guests old world service and charm, rejuvenating spa treatments, award winning cuisine, and its famed on-site nougat factory. Warm distinctive service and elegant upmarket colonial decor are the hallmarks of this heritage property. ... more   less 
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Also Known As:
Coach Hotel Tzaneen

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