Dear All, during our vacation in April we spent 2 days at this hotel. Upon arrival we waited a while before receiving the keys to our room, once we finally had them we went to check it out. We found that they have given us the keys to a twin room after specifically asking for a double room on our reservation which was made and paid for in full, as instructed by the hotel a month in advance. We went back to reception so that they could move us; the person behind the desk was so incompetent. They said that they will move us to another room after 10 min just to find out that that room is already occupied by other guests. So they made us stand there for another 10 min, they called housekeeping to convert the room and told us to wait they will call us when it’s done, we weren’t told were to wait so we went to sit outside. We watched the manager go home @ 17:00. After another 30 min I couldn’t stand the waiting and went back to ask if they were ready for us now? Oh yes was the answer and we had to remember that although we are staying for 2 nights we only have one breakfast included. Got to the room, the carpet was dirty but the rest was clean. Don’t freak out when you run a bath and the water is yellow, it’s supposed to be that way. None the less when we checked out we were charged for the 1st and 2nd breakfast which we didn’t even have. By the way the breakfast is limited and not so nice. It took quite some time to sort that out, we were almost in our car when they came running and told us that they still need to charge us for the tourism levy. I will never return to that hotel, their admin is not up to date, it is a total frustration from start to finish.
- Official Description (provided by the hotel):
- The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more less
- Reservation Options:
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