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“There in February - its now June !!”

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Protea Hotel by Marriott Franschhoek
Ranked #9 of 11 Hotels in Franschhoek
Certificate of Excellence
Canterbury
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“There in February - its now June !!”
4 of 5 bubbles Reviewed 22 June 2013

This was our 4th visit to the Winelands in 5 years ( yes, we love it !) On previous visits we stayed in Stellenbosch & outskirts. We arrived this time after the drive from Kynsna via Swellendam.

I cannot describe our pleasure on arrival. The rooms were great, the pool was lovely, breakfast perfectly fine ( if not a little noisy out on the front terrace). The staff were pleasant & helpful - although we had one 'cock-up' - having asked them to book us a table for lunch at a nearby winery, on arrival they had no record of the reservation. It may well have been their fault & not the Protea staff.

I will be back & will stay at the Protea again. I think people can be too judging of a hotel chain especially in a place like Franschhoek - the culinary capital of the Cape. A good tip - lunch at the Common Room at the Quartier Francais - you'll never get in for dinner. Next visit we will book 6months in advance !

  • Stayed February 2013, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank horseyjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 24 June 2013
Dear Horseyjane

Thank for posting your review of your stay with us.
I am really pleased that you enjoyed yourself.

We look forward to seeing you again in the future.

Kind regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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354 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • Danish first
  • Dutch first
  • English first
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  • German first
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English first
Birmingham, United Kingdom
Level Contributor
125 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 20 June 2013

An excellent location at one end of the main street in Franschhoek, and easy 5min walk to the absolute centre of town.

Hotel was an interesting design with a 2 floor courtyard style around a central swimming pool. Rooms were very comfortable and clean.

Staff were very helpful and provided various information/help.

We did not eat in the hotel (breakfast or evening). Breakfast seemed expensive at R130/person, because we could walk 3min up the road and both have breakfast of our choice for less than this amount for to people.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gman558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 22 June 2013
Dear Gman558

Thank you for your recent review of your stay at Protea Hotel Franschhoek.
I am so pleased that you enjoyed your time in our little town.

We hope to welcome you back again one day soon.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 16 May 2013

Very centrally situated in Franschhoek, the hotel is clean and very comfortable. The staff were all so helpful and welcomed me and my family. The rooms were spacious and very well stocked. The turn down service was amazing, as we arrived back to a warmed room as the heating was put on at night. Breakfast was very basic but more than enough to eat. The view from the hotel is breathtaking. We will definitely be back!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilganz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 18 May 2013
Dear Hilganz

Thank you for posting your review on TripAdvisor.
I am so pleased to hear that you enjoyed your stay with us.

We hope to welcome you back again soon.

Regards,

Douglas Morrison
General Manager
PROTEA HTOEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenstown, South Africa
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 16 May 2013

I loved the hotel, it is in a beautiful setting. The staff were friendly and helpful. The rooms are great but the beds need new mattresses! What we really appreciated was that the air conditioner in the room was on and the room warm, as it was cold and raining on our arrival. Thanks for going the extra mile. Sadly there was no bottled drinking water supplied in the room, strange as most Protea hotels do provide water.

Overall - Nice place to stay and tasty breakfast

Room Tip: try the local restaurants - awesome!
See more room tips
  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulcoetzee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 18 May 2013
Dear paulcoetzee

Thank you for posting a review of your recent stay with us.
I am so pleased that you enjoyed your stay with us.... And thank you very much for the constructive feedback, it is very much appreciated.
Protea Hotels is indeed in the process of rolling out bottled water across all its hotels, and it will be available in Franschhoek at some point in the future.

We hope to see you again soon.

Kind regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2013

From my 1st call to the Hotel,Yolande was curtious, accommodative.Quentin our waiter for dinner was knowledgeable,not only about menu but also what was happening around the town.The friendliness of all the staff,cleanliness of hotel,was excellent,it is a venue I will definitely recommend to my family and friends.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BasilCar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 9 May 2013
Dear BasilCar

Thank you for posting your review on TripAdvisor.
I am so pleased that we could have been of service to you. It is really great to hear that you enjoyed your stay with us.

We hope to see you again soon.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cadillac, MI
Level Contributor
148 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 6 May 2013 via mobile

We came through the Franschoek pass on a beautiful Saturday afternoon with no reservations. Our bad. Luckily the Protea staff was wonderful and we secured their last two rooms. The staff then helped direct us to get the most out of this wonderful village. Also, this hotel was a very good value.

Stayed May 2013, travelled with family
Helpful?
Thank sking81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 9 May 2013
Dear sking81

Thanks for your recent review on TripAdvisor.

I am so pleased to hear that you enjoyed your stay with us.

We hope to see you again one day.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 29 April 2013

Dear All, during our vacation in April we spent 2 days at this hotel. Upon arrival we waited a while before receiving the keys to our room, once we finally had them we went to check it out. We found that they have given us the keys to a twin room after specifically asking for a double room on our reservation which was made and paid for in full, as instructed by the hotel a month in advance. We went back to reception so that they could move us; the person behind the desk was so incompetent. They said that they will move us to another room after 10 min just to find out that that room is already occupied by other guests. So they made us stand there for another 10 min, they called housekeeping to convert the room and told us to wait they will call us when it’s done, we weren’t told were to wait so we went to sit outside. We watched the manager go home @ 17:00. After another 30 min I couldn’t stand the waiting and went back to ask if they were ready for us now? Oh yes was the answer and we had to remember that although we are staying for 2 nights we only have one breakfast included. Got to the room, the carpet was dirty but the rest was clean. Don’t freak out when you run a bath and the water is yellow, it’s supposed to be that way. None the less when we checked out we were charged for the 1st and 2nd breakfast which we didn’t even have. By the way the breakfast is limited and not so nice. It took quite some time to sort that out, we were almost in our car when they came running and told us that they still need to charge us for the tourism levy. I will never return to that hotel, their admin is not up to date, it is a total frustration from start to finish.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnyB2BS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 2 May 2013
Dear AnnyB2BS

Thank you for posting feedback of your recent stay at Protea Hotel Franschhoek.

It seems that your visit was fraught with a number of unfortunate incidents, and for this I am truly sorry. We take great pride in offering real Winelands hospitality, and it is most disappointing when we get it wrong.

Please be assured that I will be addressing the issues that you mentioned with my Management TEAM, in an effort to ensure that an incident such as this does not happen again.

Thank you for your continued support of Protea Hotels.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Franschhoek

Property: Protea Hotel by Marriott Franschhoek
Address: 33 Huguenot Street, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 11 Hotels in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel by Marriott Franschhoek 4*
Number of rooms: 30
Official Description (provided by the hotel):
The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more   less 
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