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“Great to be in the Village”

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Protea Hotel by Marriott Franschhoek
Ranked #10 of 11 Hotels in Franschhoek
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great to be in the Village”
Reviewed 26 August 2013

We love staying at this hotel simply because it offers all we need and is clean and friendly and the rooms are great. The best part is that it is right in the town and everything is a short walk away...

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Peter v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 28 August 2013
Dear Peter v

Thanks for posting a review of your recent stay at Protea hotel Franschhoek.
We are so pleased to hear that you enjoyed your time with us.

We hope to see you back again soon.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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358 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
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English first
Hertford, United Kingdom
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 August 2013

My husband and I had a couple of nights here when doing the wine route. The room was spacious and clean but all rather tired. The service in the hotel was friendly rather vague. The breakfast was good but the night before we had sandwiches in the bar and my husband's was inedible. Location was excellent as you could walk to everything really easily.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LindaD1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 12 August 2013
Dear LindaD1961

Thank you for posting a review of your recent stay at Protea Hotel Franschhoek.

I am really pleased to see that you enjoyed your time in Franschhoek, and thank you for the constructive feedback with regards to areas that need to be improved upon.
It is very much appreciated.

Kind regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
333 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 1 August 2013

Often stay at the hotel and are never disappointed. When you are in the culinary capital of South Africa, you don't want to eat at the hotel. Staff were friendly, as always and the room was clean. The position is just excellent and within walking distance from all the attractions. What I also enjoy, is that it does not have the hotel feel...

Room Tip: Room 25, always a good option
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RicotheGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 3 August 2013
Dear RicotheGreat

Thank you for posting your review on Trip Advisor.
It is great to hear from another happy customer.

I look forward to welcoming you back to Protea Hotel Franschhoek in the future.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey, United Kingdom
Level Contributor
159 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 29 July 2013

The service was very good and the room clean and functional. Quite a few fittings seemed fragile. There was no fridge. Lazily we chose to dine in and regretted it, as it was not cheap for pretty mediocre and disappointing food. Breakfast was significantly better. Good location for the town. If you're touring, it's a cheap ish hotel but there are better....

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dogberry1258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 31 July 2013
Dear Dogberry 1258

Thank you for posting a review of your recent stay at Protea Hotel Franschhoek.

I am please to see that you enjoyed your time in our little town, and that you found the hotel's location, value of money and breakfast offering beneficial.

We look forward to welcoming you back again one day.

Kind regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
1 review
Reviewed 21 July 2013

After visiting the hotel on the 6th of July, in order to reserve 2 rooms for our stay over Bastille weekend, upon our arrival on Saturday the 13th July, to our surprise our rooms were given away. The manager on duty had tried contacting me durng the week, by sending an email to an incorrect email adress 3 times. I was told that I was called as well, however I had no missed calls or voice messages from the hotel. I am appalled at the sheer incompetence of such a "well-established" hotel. After being preached to and told that ultimately I should have called in to secure by booking, we managed to find alternative accomodation at the Plum Wood Inn.
Thanks Plum Wood Inn for your excellent hospitality, I'll definitely go back there again!

  • Stayed July 2013, travelled as a couple
    • Service
Helpful?
Thank Craig F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
158 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 16 July 2013 via mobile

Despite the hotels good location, the hotel and its staff continue to disappoint. The service wasn't good. The food wasn't good. The price breaker special which was offered on the board outside the hotel wasn't offered to us as we'd made prior reservations, it annoyed us terribly. Won't return!

  • Stayed September 2012
    • Value
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Helpful?
Thank GusBehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 2 July 2013

We regularly come back to Protea Hotel Franschoek, for its warm and cozy atmosphere. This time was no exception. The staff was friendly, the chef was great, he/she added that extra touch to make the dinner memorable. The room was spacious and clean. Quaint shops and galleries are within walking distance from the hotel, with vineyards on the slopes of the valley. A getaway with a touch of France.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Shafickh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Douglas021, General Manager at Protea Hotel by Marriott Franschhoek, responded to this review, 5 July 2013
Dear Shafickh

Thanks for posting a review of your recent stay with us. It was great to have you back again.

Thank you for the kind comments.
We look forward to welcoming you back again in the not too distant future.

Regards,

Douglas Morrison
General Manager
PROTEA HOTEL FRANSCHHOEK
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Franschhoek

Property: Protea Hotel by Marriott Franschhoek
Address: 33 Huguenot Street, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 11 Hotels in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Protea Hotel by Marriott Franschhoek 4*
Number of rooms: 30
Official Description (provided by the hotel):
The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more   less 
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