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“Peaceful retreat”

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L'Ermitage Franschhoek Chateau & Villas
Reviewed 24 April 2014

Stayed two nights in April in villas 10,12 and 21.We booked direct with the Hotel and not the privately owned villas.Amazing views of the lake and mountains.Villas are large and spacious,well furnished and self catering with fully equipped kitchen. Breakfast was inclusive with room rate consisting of a cold buffet and hot meal on request. No activities available at hotel.Pool is a dipping pool..Staff were friendly especially the cleaning staff and restaurant staff.The rooms are cleaned daily.Location was good. A long walk or short drive away from the town. its a nice hotel to relax and use as a base to tour Franschoek and surrounding areas.
important to note:
Villa 21 is on 3rd floor with only stairway access.Good mountain views but not suitable for the elderly or those not keen on stairs. The best views are from villas with water views.
No activities on site for children or those seeking on site activities.Dipping pool only-not for swimming.

Room Tip: Must request rooms with lake view as some villas do not have good views and may overlook the car par...
  • Stayed: April 2014, travelled with family
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Thank AmBand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (233)
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121 - 127 of 233 reviews

Reviewed 23 April 2014

You cannot match the beauty of this hotel. Positioning, gardens, service, proximity to Franschhoek, serviced self catering villas if required - simply beautiful and elegant. A sanctuary to return to as soon as possible.

Room Tip: They all are!
  • Stayed: December 2013, travelled as a couple
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Thank PreciousMetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

This place is not cheap so our expectations were matched accordingly. On checking in for two nights we were told there were no rooms with views over the water but that ours had a mountain view. Unfortunately our room was over the entrance and did not have much of a view. We have more of a mountain view from our house in Cape Town! The room and bathroom was clean and spacious. However there was no door between the bedroom and bathroom. As the latter was very echoey any bathroom noise was correspondingly amplified. Endless muzak in the restaurant, bar and patio area successfully eradicated any rural sounds. The staff were friendly, polite and attentive. The fountain by the villa reception turned out to be the pool! Considering the price we know that there is much better value to be had elsewhere in Franschhoek.

  • Stayed: March 2014, travelled as a couple
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Thank catbesom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

If you are looking for an experience that will get your blood boiling and keep it boiling with rage, then this Chateau/Villa is just for you!

Having booked and prepaid in full for a specific room in early Dec 2013 for Feb 2014, I arrived on Saturday afternoon to find that not only the room I had asked for had been given to someone else, but that the person responsible for room management and allocation (linda@distinctivechoicems.com, +27 71439 9134) was no longer available and would only be back on the Monday.

Having specifically asked for a room that had a view of the water and the mountains, and nothing near the main road due to noise, the room allocated had the bed room backed up onto the car park and the main road right behind it. The view from the front of the room was of the other villas with the mountains peaking over their roof tops, no water in sight.

What become clear after hours of trying to sort out this mess was that the person doing the bookings (Andy Scivener, d.design@mweb.co.za, +27 83 227 1298) actually had no tie in with the person that did room allocations. His resolve was, if you don’t like it we can give you your money back and you can find somewhere else to stay. Clearly this was not an alternative solution so late on a Saturday afternoon and in peak season. Client service at its best!

With no alternative I stayed and so took a walk up to the villa reception (as there is no phone in the room even though it has sophisticated digital lighting control panels – just a little something they overlooked perhaps, yes a phone!) to find out what the wifi password was. Being told this was nothing to do with them and that the password would need to be obtained from the main hotel I decided to leave it, go and get some food and wine to try and relax. Sadly my partner who had flown all the way from China with this pending disaster supposed to be for his birthday was not en joying the experience much either.

On the way back from dinner (The Grill Room which is great by the way) I popped into the hotel reception and asked for the wifi password, only to be told that this was nothing to do with them and I would need to speak to the villa reception, which was now in total darkness and no one was anywhere to be seen.

Upon waking in the morning we went to the main building for breakfast and stopped at reception to ask if this was where we were to be eating as we had paid for 2 x breakfasts. The receptionist, much in the clouded look as everyone else there, told us yes, so we had breakfast which was quite enjoyable. Sadly upon leaving we were presented with a bill and then went back and forth with people coming to the villa to advise we had to pay and that the villas had nothing to do with the hotel.

From what could be gathered after a long and tedious discussion was that the some of the villas are privately run, others owned by the hotel and others managed by a separate company. I have not bothered to waste time further trying to find more about Linda at the URL given, as it does not work, but if Linda from Distinctive Choice Management Services who touts Integrity, Efficiency and Elegance on her card pops up elsewhere when making a booking, I will be very careful as to how I proceed.

There are lots of other wonderful options in Franschoek and I would strongly advise looking around before booking into L'Ermitage Franschhoek Chateau & Villas.

  • Stayed: February 2014, travelled with friends
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1  Thank Lloyd N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SocialMediaSA, Public Relations Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this reviewResponded 19 March 2014

Dear Lloyd, thank you for the feed-back. We are truly disappointed and upset that you had this experience at L’Ermitage. We pride ourselves as being one of the best locations available and strive to offer total relaxation, customer service and comfort. Unfortunately your experience was the worst case scenario on what can go wrong when an independent booking agent does a booking, makes promises and the hotel had no control over the process. This in turn affects the brand and name of the facility which is unacceptable. Kindly send us your contact information to: gm@lermitage.co.za. Our apologies and we await your email. Kind regards, Cynthia Barnard (GM) L’Ermitage 021 876 9200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

We stayed two nights at the L’ermitage Franschhoek Villas. They offer rooms in the Chateau and also two- and three bedroom villas.

Even though the villas is self-catering, we were able to enjoy breakfast at the hotel and they also serviced the villas each morning. Staff were extremely friendly and attended to all our needs.

You will be able to walk to town, but a car may be nicer. L’ermitage Franschhoek Chateau & Villas is what you’d expect from an upper-class five star establishment. It is neat, beautifully decorated and expensive.

One will be able to curl up with a book or just sit for hours, looking at the surrounding mountains. L’ermitage is set in a most beautiful Fynbos location. It is very close to surrounding wine farms and you will never be bored.

Breakfast was also basic, but the staff were extremely friendly and it is worth having breakfast here as it is not that expensive and the surroundings is out of this world.

Restaurants are very crowded, but we had a lovely meal at Kalfi’s Restaurant Huguenot Street.
The Bobotie and other local dishes were fantastic and were impressed by the new owners.

Franschhoek may be a bit overrated, but (like Clarens) is a town full of surprises and it will be a cultural and artistic as well as gastronomic adventure. The town is expensive and ideal for romantic weddings and getaways.

Hint: Rather book through the L’ermitage Franschhoek establishment itself, as some private owners also rent out their Villas.

  • Stayed: January 2014, travelled with family
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1  Thank BlommetjieBlommetjie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

We stayed there over the February half term - a family apartment, two large bedrooms both with en suite, a kitchen area and lounge.

It was very pretty, clean, comfortable, very obliging staff and a warm welcome. Its just outside the town but less than a five minute drive. We would definitely stay there again so the criticisms which follow are mostly minor and should not be seen as too serious.

1) The room was beginning to look a little in need or redecoration. Nothing serious but a bit of damp in one ceiling corner - looked like leak damage. As I said not a big deal but suggests room could use a makeover in the winter season.

2) the en suites are not separate from bedroom so if you want to use the bathroom in the middle of the night you can't turn on the light for risk of waking up your partner.

3) the pool is pretty but small and is more of a dipping than an swimming pool

5) breakfast - my one serious criticism - omelette was pretty tasteless and the buffet was left out uncovered s0 there were flies hovering all over it. - this really isn't good enough for hotel of this quality.

  • Stayed: February 2014, travelled with family
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Thank Robert64London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014 via mobile

This venue was used for our global business marketing conference and unfortunately was used as an.example of how not to do things. It is absolutely stunning but the service is so appalling that it is a shocking advertisement of our beautiful country. Unless management make some drastic changes it will not be a public venue for much longer....

  • Stayed: February 2014
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2  Thank D4_200F2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Ermitage Franschhoek Chateau & Villas

Address: Lambrechts Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #16 of 42 Speciality Lodging in Franschhoek
Price Range: £134 - £406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'Ermitage Franschhoek Chateau & Villas 4*
Number of rooms: 40
Official Description (provided by the hotel):
This lavish and luxurious accommodation in Franschhoek is ideal for both winter and summer visits as it is 100% equipped to offer the comfort that is required. Ideal for engagements, weekend getaways, special events as well as business trips, the beauty that the area beholds, and the luxury that the accommodation offers, makes it one of the very best experiences in the valley. ... more   less 
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Also Known As:
l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek
l`Ermitage Franschhoek Chateau And Villas

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