We have a number of complaints regarding our recent stay at this property.
Although the main house does have wifi, this is not on offer to visitors unless as an emergency.
There is no safe provided and the owners accept no responsibility for anything stolen - understandable, but surely a safe would at least make guests feel able to leave their valuables rather than being expected to keep them with them at all times.
We were met with 15 rules and regulations!
The note regarding the dogs and cleaning is almost offensive "If you let them in, we'll need to charge you for the cost of cleaning afterwards."
We were very upset at the state of the floors in this cottage.
As you can see from the attached photos, the living room carpet was disgustingly dirty, the floor tiles in kitchen and bathroom also very dirty, you can see a small circular patch which I cleaned with washing up liquid to show just how dirty they were. Also the bedroom carpet was very dirty particularly on each side of the bed. The runner on the dressing table also marked.
The swimming pool was green and so totally uninviting. There were only two loungers available, these were occupied when we went to the pool or had no cushions on them so not suitable for use.
On a style note, which you may or may not want to count, there was absolutely nothing in the cottage to reflect the fact it was in South Africa, it could well have been a bungalow in suburban Britain.
We strongly feel that the two organisations which recommend these cottages should re-visit them.
It is most disappointing to stay in these conditions in what is the most beautiful area of the Cape. We have been to South Africa on a number of occasions but never before been upset with our accommodation.
- Official Description (provided by the hotel):
- Nestled in the Franschhoek Valley on a secluded boutique wine farm, La Galiniere Guest Cottages provide clean, comfortable and affordable high quality accommodation ideal for overnight and longer stays. Both self-catering cottages have two bedrooms and provide twin or king size beds. Just 5-10 minutes walk from the centre of Franschhoek, you're always close to the range of shops, restaurants and attractions of this premier destination. ... more less
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