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“Good, but not exceptional”

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Le Quartier Francais
Ranked #7 of 11 Hotels in Franschhoek
Certificate of Excellence
Reviewed 11 March 2011

We stayed here after Cape Town and before safari in Botswana as part of our honeymoon. Overall, we thought Le Quartier was nice but failed to see what all the hype was about. First the positives. The setting is very lovely and tranquil, and the rooms are large. It is right in the center of town and very walkable. We had dinner at the tasting room and were blown away by the waitstaff and how great each one was. The menu was very innovative. And the dinner and wine pairing seemed a good value for how much attention you got.

But we wouldn't rate this a 5 star for the following reasons: (1) The second morning the water went out completely, and we couldn't take showers that morning so went to breakfast instead. To the hotel's credit, the water was fixed when we returned but that doesn't change the fact we couldn't shower (2) they could not seem to get the timing right on anything. For example, we had dinner reservations at the much-vaunted tasting room at 8 pm. But the day before they told us they were confirming first for 7 pm then 7:30 pm. We told them our reservation had been made for 8 pm. Next, I booked a massage for 6:30 pm for 90 minutes. I arrived at 6:15 and the massuese told me my appointment had been for 6:00 pm and was for 1 hour. I told her it was for 6:30 for 90 minutes and she said it was ok, we had time for 1 hour. She proceeded to give me a 45 minute massage and stop right at 7. As if that weren't enough for timing snafus, we asked the hotel to move our lunch reservations at Delaire from noon to 2 pm one day and they said they would. We arrived at Delaire and they told us Le Quartier had called to move our lunch reservation to the following FRIDAY. Weird. (3) Room details: the lighting in our room - number 5 - was a bit too flourescent for our taste and there was no plug in the bathroom so, for example, you had to dry your hair in the living area. The bedding was nice with the exception of the pillows, which seemed on the cheaper side. (4) The staff at breakfast seemed to have a slight attitude about our requests to sit outside and we got the feeling it was because it wasn't convenient for them to set the table versus having us sit at an already set one inside. I mentioned (1) and (2) upon checking out when asked how the stay was, but nothing was said or done.

Any of these things on their own is not a big deal, but combined they made us think that Le Quartier was really nice, but certainly not exceptional. Judging by the looks of Delaire we were wishing we would have stayed there if we could do it over again. Still, Le Quartier gets rave reviews from many (including several of our own friends) so maybe we are just missing something or were there on an "off" day.

  • Stayed: February 2011, travelled as a couple
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Thank rose1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanhux, Owner at Le Quartier Francais, responded to this reviewResponded 4 April 2011

Thank you for taking the time to compile such a comprehensive review your stay at Le Quartier Français. We are delighted to hear that you enjoyed your Tasting Room experience. We work incredibly hard to create an unforgettable experience and this includes both the cuisine and our service offering. It is really great to hear that the staff and the level of service they offer impressed you.

We take all comments, both negative and positive, incredibly seriously and we are investigating all the additional points you raised in this review. Once again thank you for taking the time to put together this detailed review your thoughts and feedback are appreciated.

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405 - 411 of 537 reviews

Reviewed 10 March 2011

This is one of the nicest hotels I have ever stayed in. The staff is excellent, very friendly, but low key. The rooms are beautiful and the free wine, magazines and sunlotion by the lovely relaxing pool are just an example of all the small touches that make you feel at home in this hotel.

We had a fantastic dinner in the tasting room, enjoying some of the best food i have ever eaten including Warthog! The waiters in the tasting room are just fantastic. Friendly and communicative, but again in a pleasant low key way.

Highly recommended. The best place in Franschoek.

  • Stayed: February 2011, travelled with family
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1  Thank kathiella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanhux, Owner at Le Quartier Francais, responded to this reviewResponded 4 April 2011

That you for taking the time to review Le Quartier Français. It is always great to hear back from a guest who experienced exactly the type of special stay we aim to create.

We delighted to hear that you enjoyed all the small touches that, as you put it so well, make you feel instantly at home.

Hopefully we'll see you again in the not too distant future!

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Reviewed 25 February 2011

We stayed here for a couple of days and have to say we loved it. It is a beautiful place, very quiet, big rooms and a nice pool to go with it. Great attention to detail and the little post-its on the mirror in the bathroom saying "Good-night" every evening were a really nice touch. Make sure you make a reservation in the restaurant at the same time when booking your room, it is excellent. Have to admit that I am surprised that Le Quartier Francais it is not top-ranked in Franschhoek. We will definitely go back.

  • Stayed: March 2010, travelled as a couple
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Thank RJ-EM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanhux, Owner at Le Quartier Francais, responded to this reviewResponded 4 April 2011

We are delighted to hear that you had such a great stay at Le Quartier Français.

We believe that the devil is always in the detail and this is something we put a huge amount of effort and work into. We try to create an unforgettable stay for every single guest and it is wonderful to hear back from someone who experienced exactly that.

We look forward to seeing you, for another special stay, soon!

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Reviewed 25 February 2011

Amazing location, wonderful peaceful swimming pool surrounded by flowers and trees,
very friendly and accommodating staff (especially Saverian), great breakfasts, stylish rooms. I have stayed in many hotels but never felt so instantly at home, and the tasting menu is outstanding!

  • Stayed: February 2011, travelled with family
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Thank JK_BarRoomQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2011

We arrived at this hotel to celbrate my 40th birthday and on arrival they could not be more kind. We were shown to our beautiful two bedroom suite and our children were given a goodie box filled with sweeties and juice to welcome them to the hotel. Aged 2 & 3 they loved it! We had a perfect stay and they loved the pool and the hotel provided a really good baby sitter in the evening. We loved the whole friendly atmosphere of the hotel -they could not be more helpful. It is a magical place and comes highly recommended!

  • Stayed: January 2011, travelled with family
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Thank Welshtraveller01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanhux, Owner at Le Quartier Francais, responded to this reviewResponded 26 January 2011

We are delighted to hear that you had such a great stay at Le Quartier Français!

One of the elements of our offering that we put a huge amount of effort and love into is our service. We aim to create an environment where everyone - whether they're a grown up or a child - feels important and spoilt. A big part of this spoiling is the attention to detail and incredibly helpful and sincere service. It's wonderful to hear that you experienced both these aspects on your recent visit.

We hope you, and your family, will come stay with us again soon!

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Reviewed 17 December 2010

I stayed here for a romantic getaway with my husband in September. We stayed in an Auberge room – which was huge with a massive bed, seating area and fantastic bathroom. I enjoyed the little thoughtful touches in the room, like homemade fruit cordial, a selection of magazines and books, and world music CDs. Service overall was impeccable and the staff were friendly and efficient.

Our room had its own private patio area and the front door opened onto the pool garden. I loved the whole atmosphere of the place – modern and elegant rooms, but with a country charm to the grounds. Another thing that’s brilliant is the location – you literally walk out of the front (restaurant) area on the the main road of Franschoek.

  • Stayed: September 2010, travelled as a couple
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Thank hatter08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanhux, Owner at Le Quartier Francais, responded to this reviewResponded 26 January 2011

Thank you for taking the time to review your stay at Le Quartier Français. We are delighted to hear that you had such a fabulous romantic getaway. We put a huge amount of effort into our individually decorated rooms and the small unique touches that we believe make it a more personal experience for you, the guest. 

As you mentioned our location really is brilliant. It offers us the opportunity to create a country escape set in the heart of a small village; and this means that our guests can easily access - on foot - a lot of Franschhoek's major attractions.

We hope to see you, and your husband, for another romantic getaway soon!

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Reviewed 14 November 2010

You are comfortable and looked after from the moment you arrive at Le Quartier Francais. Every detail is considered, and there are plenty of delightful surprises to make your stay memorable.
Every time we visit there seems to be something new or different, and because of this the staff all seem engaged and passionate about where they work and what they do.

Must do: get a massage at the treatment room & eat at any of their restaurants.

  • Stayed: November 2010, travelled as a couple
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Thank DaveDuarte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susanhux, Owner at Le Quartier Francais, responded to this reviewResponded 6 December 2010

Thank you so much for your review of Le Quartier Français.

We are delighted to hear that our experience, every time you visit, offers something new and different. We work incredibly hard at adding real value, for our guests, to our offering and an important aspect of this is our consitently passionate and charming staff.

We hope to see you again soon!

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Additional Information about Le Quartier Francais

Address: Cnr Berg & Wilhelmina Streets, Franschhoek 7690, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Franschhoek
#4 Romantic Hotel in Franschhoek
#7 Luxury Hotel in Franschhoek
Price Range: £346 - £730 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Quartier Francais 5*
Number of rooms: 21
Official Description (provided by the hotel):
83 Km from Cape Town, Le Quartier Francais is in the heart of the vineyards of the famous Franschhoek valley of the French Huguenots. Located in the village centre, this privately owned hotel and restaurant is an exquisite stopping place on the wine trail and the trace of the history of the Huguenot settlers, between Mont Rochelle, Haute Provence, Moreson. Impeccable decoration and service. Eclectic cuisine by Margot Janse and regional wine, of course! ... more   less 
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Also Known As:
Le Quartier Francais Franschhoek
Le Quartier Francais Hotel Franschhoek

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