We stayed here after Cape Town and before safari in Botswana as part of our honeymoon. Overall, we thought Le Quartier was nice but failed to see what all the hype was about. First the positives. The setting is very lovely and tranquil, and the rooms are large. It is right in the center of town and very walkable. We had dinner at the tasting room and were blown away by the waitstaff and how great each one was. The menu was very innovative. And the dinner and wine pairing seemed a good value for how much attention you got.
But we wouldn't rate this a 5 star for the following reasons: (1) The second morning the water went out completely, and we couldn't take showers that morning so went to breakfast instead. To the hotel's credit, the water was fixed when we returned but that doesn't change the fact we couldn't shower (2) they could not seem to get the timing right on anything. For example, we had dinner reservations at the much-vaunted tasting room at 8 pm. But the day before they told us they were confirming first for 7 pm then 7:30 pm. We told them our reservation had been made for 8 pm. Next, I booked a massage for 6:30 pm for 90 minutes. I arrived at 6:15 and the massuese told me my appointment had been for 6:00 pm and was for 1 hour. I told her it was for 6:30 for 90 minutes and she said it was ok, we had time for 1 hour. She proceeded to give me a 45 minute massage and stop right at 7. As if that weren't enough for timing snafus, we asked the hotel to move our lunch reservations at Delaire from noon to 2 pm one day and they said they would. We arrived at Delaire and they told us Le Quartier had called to move our lunch reservation to the following FRIDAY. Weird. (3) Room details: the lighting in our room - number 5 - was a bit too flourescent for our taste and there was no plug in the bathroom so, for example, you had to dry your hair in the living area. The bedding was nice with the exception of the pillows, which seemed on the cheaper side. (4) The staff at breakfast seemed to have a slight attitude about our requests to sit outside and we got the feeling it was because it wasn't convenient for them to set the table versus having us sit at an already set one inside. I mentioned (1) and (2) upon checking out when asked how the stay was, but nothing was said or done.
Any of these things on their own is not a big deal, but combined they made us think that Le Quartier was really nice, but certainly not exceptional. Judging by the looks of Delaire we were wishing we would have stayed there if we could do it over again. Still, Le Quartier gets rave reviews from many (including several of our own friends) so maybe we are just missing something or were there on an "off" day.
- Official Description (provided by the hotel):
- 83 Km from Cape Town, Le Quartier Francais is in the heart of the vineyards of the famous Franschhoek valley of the French Huguenots. Located in the village centre, this privately owned hotel and restaurant is an exquisite stopping place on the wine trail and the trace of the history of the Huguenot settlers, between Mont Rochelle, Haute Provence, Moreson. Impeccable decoration and service. Eclectic cuisine by Margot Janse and regional wine, of course! ... more less
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- Also Known As:
- Le Quartier Francais Franschhoek
- Le Quartier Francais Hotel Franschhoek