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“New owners...******...(6stars!)”

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La Cabriere Country House
Ranked #9 of 64 Franschhoek B&B and Inns
Certificate of Excellence
Reviewed 21 October 2013

Best place to stay in franschoek, location, clean, very friendly, completely renovated, good comfortable beds, decent patio furniture loungers & swimming pool.

and.... Good value for money. We can really recommend this place,
Very quit and peacefull, We will return as much as possible!

Room Tip: try the afternoon thee & cake, offered by Tess the lady of the house...
See more room tips
  • Stayed: October 2013, travelled with friends
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1  Thank Maxibelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 - 223 of 437 reviews

Reviewed 19 September 2013

I stayed for 3 nights in this beautiful B&B and had an amazing stay! The current owners are fairly new and refurbished and renewed the entire place! They are friendly and very helpful. The rooms are well decorated and quite large. The views from the pool are as mentioned in the other reviews to die for!! Just unbelievable and breathtaking. The breakfast is great and the service of the owners is perfect. They will help you with all your questions! In general a place I can recommend!

  • Stayed: August 2013, travelled with friends
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1  Thank ponzie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2013

Sad to say we were really disappointed by the less than warm welcome from the owners. The place was fine, well located, well attended and the breakfast was great. But the owners were less than welcoming. We had read some of the earlier reviews and simply put it down to personality clashes. But we can say from first hand experience that from the start we were not made to feel welcome at all. This view was shared by other guests staying there at the time as we all joked about it over breakfast. On our last morning we were all reminded at breakfast that we had to leave before 11am. I judge a place by whether I would stay there again - the answer is sadly a no. There are no doubt many better places to stay in Franschheok where the welcome will be genuinely warm and you will be keen to return. I recommend you look elsewhere and choose only if all other places are full.

Stayed: May 2013, travelled with friends
2  Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2013

This is a great place to tour the Cape winelands from. Just outside Franschoek, behind the monument for the Huguenots, this small boutique place is run by a couple of very German managers. Everything works, is tidy, and clean. We stayed in the bungalow outside the main house. Great views from the small terrace. Small remark : the garden boy comes early in the morning outside the cottage to start working, destroying a bit of the privacy. The place is not cheap, yet even drinking water of 0,5 euro is invoiced separately.
The managers are happy to recommend restaurants to eat at ( close by ) and make reservation for you. A very nice place to stay.

  • Stayed: March 2013, travelled as a couple
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Thank andresonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2013 via mobile

Even though we arrived a bit later than expected, we where welcomed in a warm and open manner by the owners. We have been looking for a beautiful place to end our trip through southern SA and have found it here. Large rooms, friendly staff, quiet area on the edge of Franschhoek and views from the pool to die for.

  • Stayed: February 2013
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Thank Theo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2013

A beautiful setting and special winter getaway. We had a lovely room overlooking the pool, fireplace in the room and dining area just outside our door. The room's view is not the same as in the brochure but one can easily forgive that once one steps just outside onto the small patio, with 360" views of the Franschhoek mountains!! The House is a stone's throw from the Huguenot monument and the little village. And so central for further exploration of the area.
Breakfast was served in the dining area shared by 3 other rooms, and consisted of the usual South African fare. Could have been a bit more interesting, but the owner Behrnard, who came every morning to greet us and share information about the surrounding areas made up for the shortfall.
The one thing we would have liked was a second armchair by the fireside in our room, perhaps if we had mentioned this it could have been added.

  • Stayed: July 2012, travelled as a couple
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Thank DaresSalaamMariuccia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2013

I live in Johannesburg and travel to Franschoek often. There are so many wonderful places to stay that I can’t begin to warn you enough – this guest house is a true let down. The couple who manage the property are rude, argumentative and have huge attitudes. The smallest request feels like they are doing you the biggest favor. Upon checking in we were told that they had a party to go to in the afternoon, so would not be preparing tea and we could make it for ourselves in our room. A request for 2 twin beds was met with a challenge of whether we had originally requested this (even though it was clearly easy to take care of and the room was equipped either way) and when it was time to pay I was not allowed to provide an alternate credit card. All in all they are full of sour grapes for not investing in other properties themselves (yes they shared this level of personal financial information!) and are clearly not happy with their role. Do yourself a favor and stay somewhere else in this otherwise beautiful town!

  • Stayed: December 2012, travelled with friends
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6  Thank JulieInJoburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The-Owner, Manager at La Cabriere Country House, responded to this reviewResponded 25 January 2013

I feel that this review is a gross misrepresentation of the facts, as well as a violation of privacy. With regards to the twin bed misunderstanding :She had made an online booking and the ‘paper trail’ showed absolutely no mention of requiring a twin bed (One simply ticks a box if twin beds are required). Although she was incredibly upset with us for not preparing the room as a twin, we were more than happy to change it and did so immediately. We were made to feel negligent even though it was not an oversight on our part, even though we very quickly accommodated their needs and the room was ready 10 minutes later.

With regards to the tea and cake – on this day we had explained to them that we would not be at the guest house at tea time (5pm) due to the birthday party of a special friend. Because this is such a rare occurrence (my wife is almost always available at 5pm to personally serve the tea and cake), we felt the need to explain this, and informed them that we would be leaving them each a piece of the much-loved home-made carrot cake in their room. They would only need to prepare their own tea, and they seemed to be understanding of the situation at the time. The reviewer has subsequently implied that we were not interested in their needs. This is a completely unfair misrepresentation of the facts.

With regards to checkout: We were subjected to the reviewer’s extreme anger and very rude and aggressive manner. Her reaction was completely uncalled for. La Cabriere has a policy of taking 100% deposit for bookings less than 3 months away. There are very clear terms and conditions to protect the client - Full refunds are paid up until two weeks prior to arrival. This was made clear on the booking system they used. We debited the credit card number she provided on the day of the booking as is standard procedure and confirmed that we had done so by email to her. At the time when she and her mother came to check out, she then asked if she could pay with another card. I informed her that the transaction had already been processed and that although we would be happy to reverse the transaction and charge an alternative card, we did not advise it as she would very likely incur currency conversion losses which we wanted to help her avoid (although she lives in Johannesburg, her account is held in the US). Her attitude was incredibly rude and defensive, she got more and more angry and her screaming continued all the way with her mother on their way to the car. We had no further control of the situation and they left the guest house in this state which was very upsetting for us too, as we had made every effort to help them.

Finally: The reviewers comment about us experiencing ‘sour grapes’ is entirely inappropriate and ill mannered, not to mention an assumption she has no right to make or publish. My wife and I previously owned a restaurant in South Africa and found it very fulfilling. We thoroughly enjoy living in Franschhoek. Her assumptions are most likely based on a conversation we had with them about the current worldwide economic climate. We simply expressed relief that we no longer have a great deal of our finances tied up in an illiquid asset, such as property, in South Africa. We have been living in South Africa for over 20 years and have no intention of leaving.
I trust this puts a more accurate and clearer light on events.

Kind regards

Bernd Richert (Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Cabriere Country House

Address: 2 Park Lane | Off Middagkrans Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #9 of 64 B&Bs / Inns in Franschhoek
Price Range: £106 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Cabriere Country House 4*
Number of rooms: 10
Official Description (provided by the hotel):
A beautiful Provencale country house, that is a haven of peace and tranquility nestled amongst farm and vineyards, within close walking distance of the village. Elegant, extremely comfortable rooms with own terrace overlook beautiful gardens, swimming pool and stunning mountain views. Friendly personal service make your stay unforgettable. ... more   less 
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Also Known As:
La Cabriere Country House Hotel Franschhoek

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