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“Not worth the money or time” 2 of 5 bubbles
Review of Le Manoir de Brendel Estate

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Le Manoir de Brendel Estate
Ranked #24 of 65 Franschhoek B&B and Inns
Certificate of Excellence
stockholm
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not worth the money or time”
2 of 5 bubbles Reviewed 31 December 2013

We made a last minute booking and found this place to have one room left on Hotels.com, the welcoming was confusing and disoriented but the owner sorted our a dinner plan with pick up for us which was nice and that's about it. The room sticky hot with a poor aircon that made so much noise we would be better off sleeping by the highway so to noisy but still to hot to be Ble to get any sleep. If you are in room 4 this is what you get for 2350 rand - extremely bad value.
The "pool" is more a small very warm round dock pound filled with leaves and dirt, there are only 7 cushions to the chairs so you sit or lye on metal, we managed to get a pool towel eventually but then none of us felt like going into the messy hot tube like roundel. Breakfast was ok but checking our was nasty - we had a prepayment receipt from hotels.com but the owner insisted we should pay her as well. After a long sitting in her office she leans over to me with a paper in her hand and stare me in the eye and say Hotel MUST collect the money from the guest DO YOU UNDERSTAND. I have rarely been talked to in that manner, it was vey insulting especially since at her paper it stted that the room was prepeid and the remaining amount was zar 0,00.
I would not recommend anyone to stay here just in case the owner gets displeased about something and h ave a go at you. It's simply is not worth it.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank saltis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemanoirdebrendel, Manager at Le Manoir de Brendel Estate, responded to this review, 3 January 2014
Dear Valued Guests, and all our guests are truly valued, especially when your experience was veiled.
We will definitely look into the air conditioner not cooling this particular room to satisfaction, as well as finding the space to add more pool loungers - as well as the one lounger cushion that had torn the day before and could not be used. We were not aware of the room temperature being a problem until I read your review and I must add that our air conditioners are choking in the 40 degrees temperatures prevailing.

Your disgust at the pool we do however feel is somewhat unwarranted as our gardeners attend to the pool first thing every single morning. With the wind that had been so persistent over those days, one of our lady interns even volunteered in the intense heat to scoop leaves after hours from the swimming pool as it was an on-going process. We are proud of our establishment and grounds and like to keep it that way. Apologies if those nasty leaves were sitting there the moment you arrived.

Re payment and what followed: As manager I am very surprised that you went ahead and wrote such a destructive review accusing us/management or rather the owner of being rude and double billing you? I sent you the following apologetic email half an hour after you had left when I had finally gotten hold of Hotels.com on the phone:
Sat 2013/12/28 11:58 AM
Quote: Apologies on behalf of Hotels.com/Expedia for the confusing statement sent to you. I phoned Expedia help desk and they instructed me that we/hotel still had to collect the payment from you. They only invoice us for their commission after the guest had departed. I will find out on Monday, office hours, why they send guests a zero balance invoice………

Enjoy the rest of your vacation.

Kind regards,
Karin

Unquote: Explanation for hotels.com zero outstanding voucher: Seeing that you made the booking 10 minutes prior to arrival, you received a pre-paid voucher from hotels.com/Expedia but at the same time we are instructed to take payment directly from the guest. You arrived before the reservation was even emailed to us. In the case of same day booking we take payment with the guest presenting his/her card.
Upon your utter confusion of having “paid” already I eventually printed the instructions from hotels.com which I presented to you and asked: if you then “understood” that we take payments from our side and hotels.com assumes that we had already taken payment by the time you checked in . You still did not understand the procedure of us having to take the payment “again”, because your bill said zero!

Seeing that you were upset I tried to reassure you by not swiping your card and said that I will phone you and let you know the outcome after I had spoken to Hotels.com. I felt it would have been really rude to take the payment without you having 100% reassurance that we were not double charging you. I left a message on your phone and sent you an email shortly thereafter, explaining that we did however have to take payment and that your zero invoice was in fact not zero yet.

I did not have to get upset or angry or rude as we had your credit card details to do the transaction, when we had clarity even, after your departure. If anything, I assured you over and over that I could absolutely understand your confusion with no avail. You left still as upset as when I asked to settle the bill earlier. Apologies if you interpreted my explanation as being angry or upset, because that is all I can ascribe such a harsh review to, “your interpretation”.
On behalf of the owners that have been on vacation and were not here at the time of your stay, we assure you that we/they have always treated our guests with respect, no matter whether their frustration is justified or not, and we intend to keep up our very friendly home away from home atmosphere.
Regards and hope we can always make a difference, Karin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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180 reviews from our community

Traveller rating
    132
    29
    8
    7
    4
See reviews for
34
111
5
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Minneapolis, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 November 2013

Stayed there in October after seeing it and stopping by on a whim. Went to some tastings, checked out a few other places, and returned because it had so much to offer. Karin and the girls treated us first class and accommodated our every request, including a late check-out to play a little more tennis after the wonderful breakfast! The grounds are beautiful and the rooms are spacious and private. It was the perfect destination in a wonderful area. I will definitely recommend it to friends who make the trek to South Africa.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemanoirdebrendel, Manager at Le Manoir de Brendel Estate, responded to this review, 5 January 2014
Thank you for staying with us and telling the whole world how much you loved it. We are proud to say that we are always building and improving in what we have to offer. Would love to welcome your friends and family on your recommendation. Warm regards, Karin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
1 review
5 of 5 bubbles Reviewed 6 November 2013

Chosen as a last resort when much of Franschhoek was fully-booked, this was a find indeed! From the first phone contact with manager Karin, we were made to feel most welcome. Huge, beautiful rooms with wonderful views, an excellent, freshly cooked breakfast, glorious gardens, and free transfers organised to selected restaurants all made for a really enjoyable stay. Le Manoir will now be our first call when booking in Franschhoek in future.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemanoirdebrendel, Manager at Le Manoir de Brendel Estate, responded to this review, 5 January 2014
Thank you ever so much for your lovely comments. We sincerely wish for you and friends to return soon. Kind regards, Karin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
1 review
4 of 5 bubbles Reviewed 25 September 2013

I was recently lucky enough to spend a wonderful weekend at Le Manoir de Brendel. I couldn't have hoped for a better romantic break from Jo'burg - the room and estate were beautiful and, most importantly, peaceful. The personal attention from the hostess was a wonderful touch. It was well worth it for the giant bath alone!

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemanoirdebrendel, General Manager at Le Manoir de Brendel Estate, responded to this review, 22 October 2013
Many thanks for your lovely feedback and we are very pleased that your visit was so enjoyable. And that bath.... could not agree more. We hope to be able to welcome you back in the future. Regards, Karin,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swellendam, South Africa
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

Lovely setting. Quiet and peaceful - a little way out of town which is a bonus. For Franschhoek this is value for money. Comfortable accommodations and great breakfasts make for a enjoyable stay. The estate also makes wine - good wine - which you can taste during your stay. The hostess, Karin, makes the place 5 star. It will be her that will make you come back.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemanoirdebrendel, Manager at Le Manoir de Brendel Estate, responded to this review, 22 October 2013
How much we appreciate guests' accolades! I have reserved space on our pin board for all staff to read our lovely reviews and hopefully feel revived for the new and busy summer season lying ahead of us. And most of all reminding us, to keep up the good work. Thank you for your lovely review/description of our homegrown MCC Cap Classique, soon to be on the market. Cannot wait! Kind regards,Karin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rolle, Geneve, Switzerland
1 review
4 of 5 bubbles Reviewed 11 August 2013

It was an amazing experience. The view was amazing as were the rooms - it was as if we were staying in somebody's house. There were a few bumps along the way but they definitely made up for them with their amazing service.

Room Tip: Rooms in the building are warmer
See more room tips
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lemanoirdebrendel, Manager at Le Manoir de Brendel Estate, responded to this review, 16 August 2013
We really appreciate your taking the time to write a review. Just glad we were able to smooth over the "bumps" and thanks for your patience and feedback. It was a real pleasure having you here and looking forward to your return visit. Remember to book those restaurants, you missed out on, in advance. Warm regards to you and your family, Karin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 July 2013

It was so peaceful and relaxing to be in luxury and close to growing vines. Makes it so much better to sit in a big bath, hot water, bubbles and drinking your favorite red! The room was the size of a "rugbyfield", the decor and furniture out of your best magazine and the service prompt and friendly.
If you want to be spoiled then add a visit to the SPA and the next morning breakfast gets you going for the day.

Room Tip: Definitely honeymoon suite!!
See more room tips
  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Barry d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caribos, Manager at Le Manoir de Brendel Estate, responded to this review, 25 July 2013
Many thanks for the feedback on your visit with us. We do appreciate it sincerely when our guests take the time to say thank you and recommend us to other travelers. Kind regards, Karin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Manoir de Brendel Estate

Property: Le Manoir de Brendel Estate
Address: R45 Main Street, Franschhoek 7690, South Africa
Phone Number:
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #24 of 65 B&Bs / Inns in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Le Manoir de Brendel Estate 5*
Number of rooms: 10
Official Description (provided by the hotel):
Le-Manoir-de-Brendel Estate is situated 55km’s from Cape Town International Airport, in the heart of the Cape Winelands, a mere 5 minute drive, from the historical Franschhoek Village, rated amongst the top gourmet & wine towns of South Africa on the R45. Welcome to those in the search of the extraordinary, whether it is breath-taking beauty, a sense of calm or the special refinements of culture, Le-Manoir-de-Brendel offers just that. Our 5-star rating represents the highest category for accommodation and service. Continental & Hot Breakfast is served overlooking the Klein Drakenstein Mountain and vineyards. Bring your racquet along and enjoy a game of tennis on our court overlooking the vineyards. If you cannot break away from your exercise regime there is always our gym for a serious workout. Both young and old enjoy playing a game of chess on our Giant Garden Chessboard. For more action, there’s a 1.2km walking trail through the vineyards along the Franschhoek River and over the Berg River via a wooden terrace. Lazing in and around our swimming pool is what our guests do best when the Franschhoek summer days are upon us. Lounging around our guest lounge fireplace is just the thing to do on cold and rainy days. Book a wine tasting session in the afternoon enjoying our best wines and the basics of professional wine tasting knowledge. You will get a chance to identify the various aromas of the wine and take information with you for future tastings. All suites are serviced daily and equipped with air conditioners, under-floor heating, direct dial telephone, M-Net, mini-bar, coffee and tea making facilities, safe for valuables, hairdryer, gowns, slippers and luxury bathroom amenities. Children are welcome. We can add single beds to most of our very spacious rooms with double bathrooms if the family suite is not available – see our surcharge rates. Memorable wedding and other functions have been hosted on our picturesque estate. ... more   less 
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