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“Warm, Friendly, Gorgeous!”

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Le Franschhoek Hotel & Spa
Ranked #9 of 11 Hotels in Franschhoek
London
Level 4 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Warm, Friendly, Gorgeous!”
Reviewed 15 January 2012

Le Franschhoek exceeeded all of my expectations beginning with the efficient check-in, and the beautiful villa with Christmas cookies and gifts, sweets, and DVD's for our children. Our villa was immaculate and came with a kitchen and two bedrooms and two balconies. The best part was waking up in the morning to the most magnificent view of the wine country and the walk in the fresh air. Our waiter Julian, at Dish was patient and detailed -- food was magnificent. All of the staff called us by name and the GM of the hotel even came out to greet us and make sure we were well looked after. All in all, it was a very quaint, comfortable, and personal experience. It's luxury and hospitality done the more traditional and old-fashioned way, in keeping with the wine country and the area. We also went to the nearby Haute Cabriere for lunch and the Franschhoek Motor Museum -- which was lovely. I'm so glad we decided to take a few days to stay out in Franscchoek -- well worth the trip if you have a couple extra days to spend in Cape Town.

Room Tip: The villas are superb and a perfect choice when you have a larger group of people or a family...
See more room tips
  • Stayed December 2011, travelled with family
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Helpful?
3 Thank LondonWorldCupFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 27 January 2012
Dear LondonWorldCup,

We are so pleased that you enjoyed the Le Franschhoek experience.
I hope that we will have the pleasure to welcome you back in future.

Best wishes for 2012 and happy travels!
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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657 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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Durban
Level 5 Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 13 January 2012

Spent 2 nights at Le Franschhoek Hotel, and the moment we left, we wanted to go back. It has everything. Being close to Franschhoek for it's restaurants, shopping and vineyards, to a swimming pool, sunning deck and private eating in the orchard. The place really leaves you with a "Wow!".

Not often is a place as good as the pictures on the website. Check out the toilets (off the bar are) I was so stunned, I too a picture!

  • Stayed April 2011, travelled as a couple
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Helpful?
1 Thank LordUlli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 27 January 2012
Dear UlliDurbs

We are so glad that you liked the hotel. I must say that this is the first time that a friend of Le Franschhoek posted a photo of our cloakrooms :)
You should have turned around I am sure we could have given you a nice extension rate :)

Happy travels and hurry back!
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 6 January 2012

There were some problems with dirty room service trays being left in public areas. The general manager received my complaint and tried to deal with the issue. I hope that this problem doesn't continue as it creates a bad impression of the hotel.

The service in the breakfast room was poor. There is a menu of à-la-carte options but this was only given to me when the manager was there to monitor his staff. Nobody greeted or seated us in the breakfast room. On the first day nobody served hot drinks at the table. The hot food buffet needs labels so you know what is in each dish.

The furnishings are already getting dirty and tired. There was a large stain on the white chair and ottoman in our room. Also the sofa at the base of the bed needed repairing (hole in the upholstery needs stitching). The cushions on the chair in the dining room are almost all stained. The bathroom was not cleaned properly before our arrival.

Reception staff are knowledgeable and helpful and the General Manager helped to try and rectify our complaint about the dirty room service trays.

  • Stayed December 2011, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank mcg1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 27 January 2012
Dear mcg1001,

Thank you for your feedback. You will be happy to know that the tray issue has now been resolved. I removed that particular table as discussed. We are also doing a soft refurbishment in the rooms this year to ensure that we maintain a fresh look and feel.
Thank you for your advice on the breakfast service. We have paid special attention to this and I am happy to report that things are going smoother.

Happy travels and best wishes for 2012.
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
Level 5 Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 21 December 2011

We stayed elsewhere in town but decided on dinner at the hotel restaurant called Dish.
The setting is lovely nestled at the foot of the Franschhoek Mountains. The hotel itself is stunningly beautiful, understated glamour would be the best description in tones of white and cream.
The food was truly extraordinary. The chocolate fig brownie with pepper sorbet was the highlight of my dinner. It has to be said though that it is one of the more expensive restaurants around town. The bill for 2 people, 1 bottle of wine and 3 courses each came close to R900. But in my opinion so worth it!

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
1 Thank Johanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 27 January 2012
Dear Johanet,

Thank you for your review on Dish. I am glad that you loved the food. Our Chef Oliver and his team know their stuff. I hope that next time you can spend a night or a weekend with us. We would love to have you.

Happy travels
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 5 Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 December 2011

Arrived at the hotel after dark - pleasant and clean room with very comfortable bed. Couldn't see anything out the windows that night. The next morning we opened the curtains to the balcony and were awestruck. It was like unwrapping the best Christmas present ever. The views of the vineyards and the mountains was breathtaking. The grounds were gorgeous. The common spaces very welcoming and the restaurant was quite good. Wish we had stayed another day.

  • Stayed November 2011, travelled with friends
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Helpful?
Thank reichen10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level 5 Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 28 November 2011

The Hotel is situated in one of the most beautiful locations,had a great stay the front of house staff were superb,we stayed in a garden suite the only down side was there was no electrical socket near to a mirror so difficulty using hair straighteners,the cream carpet in the room was quite grubby & the mini bar was not stocked....the breakfast room was in need of a good clean it did look quite dirty on the floors.The buffet style breakfast would benefit from the cold items being kept cold & free of flies & the hot food made to order as this was past it's best.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank SUE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 November 2011

My husband and I did not stay in the hotel, but we have gone to the Camelot Spa at the hotel twice now. The staff are some of the most skilled therapists that I have experienced in South Africa. Although a little pricier from other spa's, they often have great specials. The only problem is that they always try ot sell you products at the end of your treatment. I absolutely hate it...but because the massage is so good, I am willing to put up with it. They really need to stop sellling products, it puts a damper on the amazing services they provide.

  • Stayed October 2011, travelled as a couple
    • Value
    • Service
Helpful?
3 Thank SFowchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Franschhoek Hotel & Spa

Property: Le Franschhoek Hotel & Spa
Address: 16 Minor Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

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