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“a nice hotel but not the wow I was expecting”

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Le Franschhoek Hotel & Spa
Ranked #10 of 11 Hotels in Franschhoek
March, Cambridgeshire
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“a nice hotel but not the wow I was expecting”
Reviewed 3 April 2012

My wife and I recently returned fro a great holiday in South Africa, where we visited Pretoria, Jo'burg, Cape Town, Hermanus, The Crags and Franschhoek, where we stayed at Le Franschhoek Hotel.

The hotel is located a couple of miles out of the town but was easy to find!

When we arrived we were greeted by a very enthusiastic receptionist called Muller, a real live wire and actually the most motivated member of staff we met. Friendly and with a good knowledge of the area we enjoyed meeting him.

He did create an initial wow!

We had driven to Franshhoek from Plettenberg Bay via the N62, which is a picturesque drive but very long. After our drive, we wanted to relax that evening. We were provided with glasses of homemade lemonade and were shown to our room. It was large, in neutral colours and perfectly comfortable.

After that it all fell a bit flat really.

We had dinner in the Hotels fine dining restaurant and the food was good, but there was no atmosphere in the room and the service was ok.

Breakfast of Day 1 we were greeted and shown to our table, but the waitress felt cold, didnt exchange pleasantries/ask how we were or about any plans we had for the day where she could add value or encouragement. The food was good, with a good range of foods available.

We investigated the town and then lazed by the pool, which is in a pretty landscaped area, with beautiful surrounding scenary.

We dined out on the second night and breakfast on the second day followed the first. Check out was again carried out by unenthusiastic staff.

Would I go back, probably because the rooms would score a 9, the food would score an 8, Muller would score a 10, but the rest of the staff I am afraid delivered a poor 4.

Room Tip: Rooms with a higher number have a better view!!
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neill1602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 8 April 2012
Dear neill1602

Thank you for providing us with your feedback. It is only when we receive feedback that we are able to grow. Muller certainly is an enthusiastic member of the team. I am sorry that some of your experience did not meet your full expectations. I assure you that it is not our normal standard. At Le Franschhoek Hotel and Spa we believe in a process of continious improvement in our service. Please be assured that your comments will defintely be used to work on the consistency of our service.I hope that with your next visit you will receive the 'wow', not just on check in but during your entire stay.
Happy Travels
Eben Lassen
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
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London
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 March 2012

My wife and I booked a night here to get out of Cape Town last Dec (2011) when were were visiting friends and family whilst on holiday from London. First up, the person who took the booking was friendly and courteous, and even upgraded us to a larger room. A good start. When we arrived we found the room to be large and very comfortable, with a great thatched roof! The 2 glasses of sparkling waiting for us were also nice. The facilities were all in good shape, including the pool area, though it can get a little crowded down there when the sun is out. That night we went out for dinner and came back for a drink in the bar, which was surprisingly empty, and the next morning we had breakfast in the breakfast room, which was fine if a little clinical. Overall we enjoyed our stay, but I can understand why some other guests have found the place a little lacking in atmosphere. Personally, we didn't really care as it's a nice hotel.

Highlights:

- Great rooms with amazing views (we didn't have a balcony but would suggest asking for a room with one).
- Beautiful grounds, but then again all of Franschhoek is pretty amazing.

Tips:

- Ask for a room with a balcony.
- Drive. The hotel is about 2 miles out of town. Definitely not walking distance.
- Get to the pool early to secure a sun bed.
- There are gorgeous little outdoor tables and canopies for dining which we didn't try but looked really nice. Maybe we'll try the restaurant next time.
- Don't come here expecting a buzzing hotel, rather a nice relaxing one. Great for couples who just want to get away from it all.

Conclusion:

If you're a couple looking for a nice hotel in Franschhoek, Le Franschhoek Hotel is definitely worth considering. Would be perfect for a wedding reception.

Room Tip: Ask for a room with a balcony and mountain view. At dusk the clouds roll over and the view is spect...
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  • Stayed December 2011, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank thatblokeDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 3 April 2012
Dear thatblokeDon,

Thank you for such a wonderful review. You are correct in that our hotel is ideal for couples as Le Franschhoek Hotel and Spa was the country winner in 2011 for 'The Best Luxury Romantic Hotel' in The World Luxury Hotel Awards.
Since your stay in December we have added some 'soft detail' to our public areas and started on our breakfast room as well. I hope that we can welcome you back soon!

Happy Travels
Eben Lassen
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Gold Coast
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 March 2012

Having had our daughters wedding at another venue in Franschhoek and the family off our hands we decided to destress by staying at the Franschhoek hotel and spa - recommended by the grooms family who had stayed here pre-wedding.
Well - everything was perfect for us with a good inclusive dinner package (we had eaten out for a week) a nice quiet suite overlooking the vineyards and almost solitude as the hotel was very quiet in early March. Fantastic mountain views.
We picked this hotel as it was away from the town and we hate traffic noise (not much anyway in the area). It only took a few minutes to drive anywhere and our day trips ranged out to the other side of Stellenbosch - about a 25 minute drive.
Restaurant dining was good although the very friendly service could have been a little quicker, the food was excellent. Room service was also spot on with a quoted time of 40 minutes being met on schedule. The breakfast buffet was also well laid out offering excellent choices for either light or full on breakfast dining.
Our only concern is that we would have loved a swim in the pool but it was freezing.
We will certainly return to the area but at the top end of the market you are spoilt for choice of accommodation so your options are huge.

Room Tip: In known quiet periods it pays to either ring up or visit your final choices of hotel and negotiate...
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 3 April 2012
Dear Plato52,

I am so glad that you managed to destress, even during a wedding which we all know can defintely add to the stress levels! Thank you for the great report and I hope that we will see you soon.
Happy Travels,
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knutsford, UK
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 March 2012

We had a fabulous couple of nights staying here in early February. Lovely spacious comfortable room, superb views of mountains all round, and nice food. Our only gripe (and yes, it's a minor one if you have a car) was with our travel agents brochure which described this as "only a short walk from the heart of the village". We clocked the distance as being exactly 2 miles to the beginning of the village, and it was at least another 1/4 mile to "the heart" ; and it's certainly not a road you'd want to walk down at night. So please don't imagine that you'll be walking into Franschhoek from this hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 3 April 2012
Dear Chris S,
Thank you for your review. I am so glad that you considered your stay a fabulous one at Le Franschhoek Hotel and Spa! You are right in terms of the distance to the village. It is inconvenient to walk back from town after dinner in the dark.
We have listened to our guests feedback now offer 3 complimentary return shuttles to and from the village daily in our brand new luxury vehicles.

Happy travels and hope to see you soon!
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paarl
Level Contributor
89 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 February 2012

Went for treatment at Camelot spa. Wonderful ambiance, beautiful treatment rooms, great therapist. Slightly more expesnive than other spas but I believe it to be worth the extra cost. Agree with other reviewers they need to be careful not to try and sell you a product every time.

Stayed February 2012, travelled solo
Helpful?
1 Thank Jalder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 3 April 2012
Dear LondonWordCupFan,

I am glad that you enjoyed your stay at the award winning Le Franschhoek Hotel and Spa. We were voted The Top Hotel in Africa in the 2010 Conde Nast Readers Travelers Choice award and our staff live the philosophy that we assist our guests in creating memories.
Thank you for such positive feedback! We will do our best to keep it up and expand upon it.

Happy Travels
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 February 2012

Stay for 2 nights in February was not impressed with Reception or its rushed booking in. We were having a standard room that this what we had - bathroom needed work done to it and as for the blinds - they need to be replaced. We used Le Verger restaurant for our meals good food and service pity the gas heaters were not working at the rear of the restaurant.
Excellent location for investigating Frnschhoek.

Room Tip: Make certain you have a balcony
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fansKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 8 April 2012
Dear fansKent ,

Thank you for taking the time to post your review.
I am glad that you liked our location. Our corner of the valley truly is spectacular.
I am sorry that your room and check in experience was not fantastic. Please be assured that we will work on those concerns to esnure that they are eliminated in future.
I hope that we can welcome you back in future to le Franschhoek Hotel and Spa.

Happy Travels!
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 January 2012

Having just stayed at Franschhoek Country House & Villas the look and feel of this place was vastly better. Our guest manager who checked us in was fantastic and went out of his way to make us feel at home.

For a 4* star venue this place was exceptionally good. The rooms were spacious and clean with superb views.

The only downsides were:

1) No stocked mini-bar. You have to request that is replenished before you check-in. Strange.
2) Communal areas on ground floor need renovating or some warmth added. It is clinical white but not in a good way. An 80s way. The breakfast room is like eating at a hospital and is too white first thing in the morning.

Still that said...we are going back this weekend and getting a better room. We enjoyed it.

Stayed January 2012, travelled as a couple
Helpful?
1 Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 8 April 2012
Dear Anthony W,

Thank you for posting your review. We have now added a bit of warmth to our lounge and bar area. In terms of La Pavillion where breakfast is served: after your feedback I have taken a long and hard look at the venue and although I used to like it I must say that I now agree with you.
It is very stark for the early morning. Therefore we have decided to bring in some other tones on the walls to make it a bit more welcoming. I shall post photos as soon it is done and would love your feedback, or better yet drive out for a lovely High Tea and see it in person.
Thank you for assisting us in creating better experiences.

Happy Travels
Eben Lassen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Franschhoek Hotel & Spa

Property: Le Franschhoek Hotel & Spa
Address: 16 Minor Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#10 Luxury Hotel in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

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