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“this is the place to stay in Franschhoek”

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Le Franschhoek Hotel & Spa
Ranked #9 of 11 Hotels in Franschhoek
Reviewed 26 September 2012

On a very rapid trip across the garden route and didnt spend enough time in the area. But this was the jewel in the crown. The local wine area guide Girschen would has a desk in reception he is a must. It is extra but we got driven around the local area vineyards and met owners and went in the cellers. You should go to Dieu Donne late afternoon with sun going down the views over the valley are staggering and the have a restaurant too. We ate in the hotel which was very good.

Room Tip: rear of the hotel overlooking the grounds from the verandah with mountain views
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  • Stayed: September 2012, travelled as a couple
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Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this reviewResponded 27 September 2012

Dear Graham S,

Thank you for posting your review.

We are truly pleased that you enjoyed your stay at Le Franschhoek and hope that we can welcome you back in future!

Happy Travels
Eben Lassen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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508 - 514 of 687 reviews

Reviewed 25 September 2012

We stayed in this hotel in early september. Before writing this review I was mindful of some of the negative comments made by other guests. Firstly Le Franschhoek is a beautiful building with wonderful views of vineyards and mountains resembling an Austrian setting. Our rooms were excellent, clean and tidy. The reception staff were helpful and efficient. The concierge went out of his way to help with trips to wineries and restaurants. The big let down was the service at dinner on the second night. We were one two tables the waitress had to attend to. Her skills were extremely poor, more what you would expect from a cheap city diner. Her attire was poor She spent more time giggling to the chefs and delaying them hence the food was cold. The people at the other table complained I got fed up waiting for her to pour our wine I did it myself This was not what you would expect from a 5 star hotel. It's a pity this bad experience colored my view of an otherwise lovely stay. Manager please take note!!

  • Stayed: September 2012, travelled with family
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Thank Denis E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this reviewResponded 27 September 2012

Dear Denis E,

The manager has certainly taken note! I am glad that you liked our hotel and most apsects of your stay. I am sorry that the dinner experience was not what it should have been. Please be assured that I will address all the issues you highlighted to ensure that there is no reoccurrence.
I hope that we can welcome you back in future.

Happy travels!
Eben Lassen

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Reviewed 10 September 2012

Nice location in winelands. Grounds were beautiful. Service was just OK. Many of the staff seemed inexperienced. Room was three star at best. Furniture looked "cheap" and carpet in the room was badly stained. Bathroom was tiny. Food in the restaurant was good, but not exceptional. Would certainly would not stay there again.

  • Stayed: August 2012, travelled with friends
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Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this reviewResponded 6 October 2012

Dear foodlover7752787,

Thank you for posting your review.
I am sorry that we did not meet your expectations. At Le Franschhoek Hotel and Spa we believe in a continuous process of improvement . Please be assured that we will use your feedback in that process.

Happy travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2012

This was a spur of the moment family getaway, and I had stayed here a few years ago on business and thought it would be a good option.

The property is elegant and the decor is good - but a touch on the cold side for my taste.

The gardens and views are truly spectacular.

Service is variable, some of the staff are brilliant, others less so. All very friendly though. Food took a long time to come, but when it did, it was very good quality.

A nice touch was the manager/concierge (not sure who he was exactly) checking in on the tables at breakfast and making itinerary suggestions. He was very friendly and helpful and managed to point us to some great activities even though we know the area well.

My only real complaint was a truly awful stench of cigarette smoke wafting in to our room from somewhere below even though everything was shut. The staff seemed completely helpless to even attempt to help. It really spoiled a great night to come home to a stinky room.

  • Stayed: August 2012, travelled with family
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Thank zaheergb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2012

Stayed here in February on a business conference. Hotel was lovely although not quite 5 star standard. Hotel was clean but overall level of service was only average. If I was returning to Franschoek (which I would highly recommend), I think I would book elsewhere.

  • Stayed: February 2012, travelled on business
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Thank Baa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2012

My wife and I stayed for 3 nights, 26 - 28 July 2012 at a discounted rate. Was not that impressed when we entered the room and first nights stay was iffy, with room not so clean, bed not so comfortable, slanting. After discussing our issues with Gershon thinking he was the Hotel manager judging from his helpfullness, informing us of where to do wine tasting (La Courrone - Excellent with Hugenot chocloate, thanks Tina! and lunch at Le Petite Ferme that includes a wine tour with John who "romances the vine"), we arrived back at our room to be surpised by a very clean room with extra care taken to impress, thank you Francois!
The Camelot spa is a must to relieve stress!

Value for money at discounted rate.

  • Stayed: July 2012, travelled as a couple
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Thank Karel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

We were the only guest when we check in. After a few days in south Africa in small, well run hotels we did feel lost. We were well looked after but would I recommend it as an upscale place ...no. The breakfast was not 5 star level from a quality point of view. Good for groups but not if you like to travel as FIt!s. I have to say though that the chef was super and accommodating and made us a good meal. The town is amazing and if you want to enjoy it stay in a smaller hotel ..there are some of high standard. Let me say it was our fault to choose the hotel for what we want in our holiday that e hotel itself. It is good for groups, commences, weddings and company offsite.

  • Stayed: June 2012, travelled with family
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Thank dipakdeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Franschhoek Hotel & Spa

Address: 16 Minor Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Franschhoek
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
Price Range: £98 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

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