We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall not a good experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Le Franschhoek Hotel & Spa
Ranked #9 of 11 Hotels in Franschhoek
Petworth
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Overall not a good experience”
Reviewed 31 January 2013

The location and the architecture of the the hotel was lovely. But an immediate trip to the pool was frankly shock/horror because the pool itself was very cloudy and and therefore a health risk. 5 star I think not - wait until SA's health and safety hear about this. In addition no poolside towels, stained lounger cushions, a messy bar area and, I presume, a children's pool with a dead fountain that frankly I wouldn't let my dog swim in.

Once in our room things did get better, a comfortable King Size bed, good balcony and cool aircon that worked well. However what about a loo brush and a shower door that shuts properly?
And also shouldn't the minibar have been stocked which in my case would have generated some much needed income for the hotel.

A 5 star rating should be cherished not abused.

Room Tip: Ask for room on main house with a balcony
See more room tips
  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thomas J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 14 February 2013
Dear thomas J,

I would like to thank you for posting your review. I am sorry about the situation with the pools but happy to report that it was only a short temporary issue that has since been resolved.
We are even happier to report that we have started the process to replace all lounger and terrace cushions.
I am glad that your room was of a better standard and we will defintely look into that shower door and brush. I hope that in time you will return to our valley and be pleased with our revamped pool and terrace area.

Happy Travels
Eben Lassen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

657 reviews from our community

Traveller rating
    251
    198
    110
    65
    33
See reviews for
116
345
9
67
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Milton Keynes
Level 5 Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 January 2013

Stayed for 2 nights as part of conference. Location is best part of the hotel but venue , service and food of a great standard.Breakfast was very good and rooms well appointed with great views from the bathroom as well !

Room Tip: Rooms near pool can be noisy and rooms in "Top wing" given high roof have poor aircon cont...
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ADTMiltonKeynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 14 February 2013
Dear ADTMiltonKeynes,

thank you for your wonderful review.
I am very pleased that you enjoyed your experience with us.

Happy Travels!
Eben Lassen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Norway
Level 4 Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 January 2013

This Hotel must have been magic in it's Golden Days - but those days are over!

Prepaid 50% of the rooms for 8 months, in order to secure rooms for New Year! RND 5.000,- pr night for a Suite, the only "Suite facility" was two uncomfortable chairs and a balcony with even more uncomfortable chairs. Bathroom does not not hold a 5 star standard, cracks in tiles in shower etc.

New Year dinner was RND 1.000,- pr person. 9 courses, all from their regular menu, only one hot dish! Accompanied by very loud music, not possible to hold a conversation over dinner. Asked twice if they could turn down the music, at least while dinner was served - with no success.

Our most expensive room in SA, very dissapointing. Reccomend you to stay at lovely Le Hermitage just up the road instead!

Super service from friendly staff!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 14 February 2013
Dear Hulu,

thank you for taking the time to post a review.
I am sorry that we did not live up to your expectations.
Please be assured that we will look at your feedback with earnest and implement the necessary improvements to better our offering and experiences.

Happy travels!
Eben Lassen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 January 2013

I booked the spa for my bridal party the day before my wedding and it was anything but relaxing. Despite the appointment being booked for weeks, there was absolutely nothing that the staff did to make it feel like a special occasion. On arrival we were simply each whisked away into separate, dark, sterile rooms (NO-ONE even showed us the surrounding areas, we didn't even see a pool). As we were all getting manis and pedis I was expecting something a bit more sociable whereby myself and my bridesmaids could all chat and enjoy the experience together before the big day. The manis and pedis were THE worst I've ever had (and I've been to a lot of spas all over the world) It was so bad that we all had to drop into Clicks straight after and buy nail polish remover and nail polish to redo them (bare in mind this is the night before my wedding!) I could go and on about how the manager and staff just contributed to one stress after another for me but I don't want to waste any more energy on this place. Simply put, it's completely over-priced (and that's for UK prices even), the manager is totally incapable, the staff are not trained properly, the facilities are falsely advertised on the website and overall it was an incredibly disappointing experience.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank gabi e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 28 January 2013
Dear gabi e,

thank you for taking the time to post your feedback of Camelot Spa on Tripadvisor.
I will immediately asked the Camelot Spa management to get into contact with you to discuss.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Africa
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 January 2013

The treatments were very nice and your staff very pleasant, although we experienced the 'detox' hard-sell as a bit of an invasion of our privacy and an intrusion of our anniversary celebration.

I mentioned that we were coming to celebrate and none of the staff acknowledged the occasion and no special arrangements were made, they even forgot about the booked couples room!

Secondly, we were actually very disappointed with the actual facilities. When you look on the website for the spa there is a picture of a pool with loungers around it which give the impression that between treatments you could relax around the pool and on arrival we were only shown this really clinical and boring relax room with no reading material or no outside option and a locked fridge with enticing Vitamin Waters and not at all making the most of the beautiful surroundings of the village of Franschhoek.

Furthermore they advertise that they have a Swiss shower, however this is not in working order and the room in which it is supposed to be is stuffed with all kinds of stuff. The sauna was also not cleaned and we had to wait for it to be cleaned before we could use it.

An other thing is that the spa did not feel well-maintained and/or clean and that the reception staff was not friendly or welcoming. Certainly not in line with being associated with a 5-star hotel next door. And really, a 5-star spa should have a more luxurious option for body wash and shampoo then standard 3-star hotel issue stuff! Really disappointing!

All in all, although the treatments were satisfactory, we won't be visiting this particular Camelot spa ever again in a hurry.

  • Stayed January 2013
    • Location
    • Cleanliness
Helpful?
Thank BibiSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 28 January 2013
Dear BibiSouthAfrica,

thank you for posting your review on Tripadvisor. I will forward your feedback to Camelot Spa management for action.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tahiti
Level 5 Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 1 January 2013

We are at this exact moment at the Franschhoek Hotel, in South Africa, have 2 suites prepaid for 2 nights.
Everybody here are very snobbish as if the do you a favor to host you... I have been in hundreds of hotels around the world, one can be snobbish but one has to keep up,to,their snobbishness... Here they don't get even close, it's full of nothing but the nose up ...
Restaurant Le Verger, only one table (us 4) at 8:30 PM, got our food finally served 1 hour 30 minutes after we sat down : food was cold, we have been explained snobbishly if we knew how long it takes to cook frozen fries... This is a supposed FIVE Stars hotel...
We were told that we can buy a voucher in order to get WiFI in our suite for as many devices as we wish, we did so and found out that only one device can use it, we call the front desk they sent someone to say that they don't understand the problem and will get back to us, now nobody answer the phone at this 5 Stars front desk...
Rooms are ok but bathrooms, specially the showers are at the level, of a Holiday Inn in Cedar Rapids, USA...
HORRIBLE... go to the next B&B...

Room Tip: go the next B&B in the valley
See more room tips
  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank albertTahiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 28 January 2013
Dear albertTahiti ,

Thank you for taking the time to provide your feedback on Tripadvisor.
I am truly sorry that this was your experience. Normally we are known for our warm and friendly staff and I deeply regret that you did not experience this. The instances you mention are defintely not acceptable and I would like you to know that I see this in a very serious light. We have addressed this issue appropriately internally.

Wishing you well in your future travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 December 2012

Spent 1 night and very happy with our choice. Only disappointment was for the hotel itself in that it was not busier. We had a special rate but the regular rate is very expensive and I am sure that that is the major stumbling block. The hotel itself is lovely and the views out over the Franschhoek Valley are spectacular. Our room was up on the third floor, on a corner and we had an unobstructed view of the mountains. The room has clean lines and nice earthy tones. Understated and lovely thatch if you are on the top floor. Toilet is a bit of a challenge when standing as the roof angle in the loft rooms, ok, maybe TMI :)
The breakfast was exceptional!! Lovely feel. Staff friendly professional but not in your face

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeFranschhoek, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 28 January 2013
Dear Mark S,

Thank you for such a lovely review.
We are very happy that you enjoyed your stay and look forward to your return.

Happy Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Franschhoek hotels
2.5 mi away
Franschhoek Country House & Villas
1.9 mi away
The Last Word Franschhoek
The Last Word Franschhoek
#3 of 11 in Franschhoek
490 reviews
1.7 mi away
Leeu House
Leeu House
#2 of 11 in Franschhoek
165 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
Akademie Street Boutique Hotel and Guest House
2.0 mi away
Protea Hotel by Marriott Franschhoek
1.7 mi away
Franschhoek Boutique Hotel
Franschhoek Boutique Hotel
#11 of 11 in Franschhoek
50 reviews
Show Prices
Show Prices
Show Prices

Been to Le Franschhoek Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Franschhoek Hotel & Spa

Property: Le Franschhoek Hotel & Spa
Address: 16 Minor Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Odigeo, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Le Franschhoek Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing