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“complete waste of money!”

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Le Franschhoek Hotel & Spa
Ranked #9 of 11 Hotels in Franschhoek
cape town
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“complete waste of money!”
Reviewed 24 July 2013

I have travelled around the world and never have I come across such poor service. The room and villa we hired didn't look like it had been cleaned after last people left. It took an hour for room service to deliver a colddrink. There is magnificent accommodation in the area. Don't waste your money at this hotel!

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nessCapeTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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639 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 July 2013 via mobile

I spent one day in this romantic hotel located just in the heart of the Wineland. The location is very good , rooms are big and comfortable with a fantastic view. The only meal I had was breakfast that was plenty of everything and the quality of the food really good. Service was also efficent.
Hope to return!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Girau Michele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2013

Run by Eben - this hotel is absolutely magnificent with attention to detail and amazing spaces. The Christmas lunch is an affair to be remembered. Many Celebs stay here too. The mountain views are just breathtakingly gorgeous. The food is amazing, the staff are well trained and cater to your every whim

Room Tip: Ask for Mountain Facing with Balcony!
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnisaVisser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
63 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 July 2013

went there with a group from work for a weekend away. had a suite facing the mountain with river running past. Was a bit upset that there was not pen in the room when we needed one and no room service menu but room was pleasant and any room with a pod coffee machine always gets a good review. room was basic but functional though i think some shade from next door neighbours would help

Room Tip: try get a suite room...a suite by the way does not mean separate bedroom and lounge area but just a...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tnick48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 July 2013

We booked to stay at Le Franschhoek Hotel for 6 days as part of a package from Kulula.com. It is a decent hotel but very far from 5 star and therefore not good value for money. You would do far better to stay in a 5 star hotel in Cape Town where the service is of the level expected.

I've listed the pros and cons below of our experience to help provide an overview of what we experienced:

Pros
1. The rooms are big and comfortable
2. The staff is friendly
3. The location is beautiful
4. Franschhoek offers some really great restaurants like Haute Cabrierre and French Connection
5. The breakfast is very good and although the service isn't the best (you ask for tea and coffee and it never arrives, they close early although they say it is open until 10:30am - so get there by 10am), the actual food is delicious.
6. The bed is comfortable and big
7. There is underfloor heating which in winter (May-August) is really great. They have underfloor heating in both the bedroom and the bathroom and it makes a big difference.
8. They also have air conditioners which in summer will help regulate the temperature.
9. They have a mini-bar fridge, kettle and stock up on tea and coffee regularly.

Cons
1. The biggest problem is that if there is a company function at the hotel you will be a very far second - they will cater solely for a corporate event and are unapologetic about it.
--For example, they booked out the restaurant for an event and closed it to other hotel guests. No alternative plan was made and we were simply told it was closed, we were not informed and had to make another plan that evening. They were not willing to set up a table for us in the other dining area, our only option was to sit at a coffee table and use a bar menu (burger, sandwiches and pizzas). We booked this hotel because we were told they had a good fine dining restaurant and we were denied this opportunity.
2. Quiet - the rooms are not very quiet if there is an event hosted at the hotel.
--Guests played music in the hotel until 10:30pm (which you can hear from your room even if you book a suite) and then later in their rooms until 12am. Many of the guests were drunk and there was a fight outside our room from 12-12:30am. They also mow the lawn at 8am in the mornings outside your room so you are not able to sleep in.
3. Parking - not all the rooms have parking close to the rooms - so make sure you get a room with a parking spot. Especially if you are old or disabled in any way - the walk is downhill or alternatively down and up steps.
4. No microwave in the room (if you want to heat up your own food this will not be possible)
5. Poor staff training - whilst the staff are very friendly they are poorly trained. We had 2 days with no toilet paper - when I asked if someone could come through to assist I was told that house keeping had left so he would find out if someone could assist. Be prepared to buy your own toilet paper :).

Overall this is not a terrible hotel but it certainly does not justify the price tag. It is a great location and you have a super view of the mountain but if you are expecting 5 star service you'll need to look elsewhere.

Room Tip: Find a room with parking outside or close by. If you book a suite ask for one that is as far away f...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank CJ M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 June 2013

Everything about Le Franschhoek Hotel is fabulous. The rooms, the common areas, the grounds, the staff, the food, the spa, all are five star. If they would only provide free wireless internet in the rooms it would be perfect. (I know that sounds petty, but the time difference and high cell phone charges make e-mail or internet phone calling the way to stay in touch with home and business when as far away from the U.S. as Franschhoek). We bought wine and food in Franschhoek, then ate it in the evening sitting on our balcony looking at the beautiful surrounding mountains. A truly memorable picnic! The SA winelands are gorgeous and are the equal of any wine country in the U.S. or Europe. Le Franschhoek hotel is a great way to experience them.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danny562
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
johannesburg
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2013

What a wonderful experience in a beautiful setting. Short drive (1 hour) from Cape Town, and 5 minutes from Franschoek village. The standard room is very large and has underfloor heating in the room and bathroom. I had a large balcony, but not all the roms had balconies. The hotel is exquisitely furnished in very modern, fresh, white colours. The spa is outstanding, and I found the most wonderful therapist, Bronwyn. Thank you very much for a wonderful stay. The manager, Mr Burgess took personal care of my needs, and I will definitely be returning.

Room Tip: Most Rooms on the first floor have balconies
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  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonshrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Franschhoek Hotel & Spa

Property: Le Franschhoek Hotel & Spa
Address: 16 Minor Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

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