A beautiful hotel in the most gorgeous setting. The decor in the public areas and in the rooms are understated and tasteful. The outside patio, gardens and pool are gorgeous and all surrounded by mountains and huge trees. Pity about removing so many couches from the outside patio and replacing it with tables and chairs. The outside lounge area was one of the best features of the hotel. We had dinner in the restaurant the night and the food was really good.
But like everything the beauty and setting does not make up for the terrible service. Check in was fine but from there it went downhill. Getting lunch outside on the patio was a mission, we walked around looking for staff, once we found one we had to ask for menus. Then we had to get up twice to ask someone to please come and take our orders.
The evening in restaurant was even worse. We were literally falling asleep around the dinner table waiting for our main course.
I will be back because it is one of my favourite places in Franschoek, but a beautiful tastefully decorated hotel and the perfect setting with poor service will only get you so far.
- Official Description (provided by the hotel):
- Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more less
- Reservation Options:
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- Also Known As:
- Le Hotel Franschhoek
- Franschhoek Le Hotel