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“Beautiful Setting”

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Le Franschhoek Hotel & Spa
Ranked #9 of 11 Hotels in Franschhoek
Cape Town Central, South Africa
Level Contributor
42 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Beautiful Setting”
3 of 5 bubbles Reviewed 5 May 2014

A beautiful hotel in the most gorgeous setting. The decor in the public areas and in the rooms are understated and tasteful. The outside patio, gardens and pool are gorgeous and all surrounded by mountains and huge trees. Pity about removing so many couches from the outside patio and replacing it with tables and chairs. The outside lounge area was one of the best features of the hotel. We had dinner in the restaurant the night and the food was really good.

But like everything the beauty and setting does not make up for the terrible service. Check in was fine but from there it went downhill. Getting lunch outside on the patio was a mission, we walked around looking for staff, once we found one we had to ask for menus. Then we had to get up twice to ask someone to please come and take our orders.
The evening in restaurant was even worse. We were literally falling asleep around the dinner table waiting for our main course.

I will be back because it is one of my favourite places in Franschoek, but a beautiful tastefully decorated hotel and the perfect setting with poor service will only get you so far.

Room Tip: choose a room with a balcony, we were in room 20 with the mopst awesome view onto the mountains from...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lazy-henk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 15 May 2014
Dear lazy-henk,

Thank you for taking the time to post a review of our property. It is most disheartening to note, the poor service levels experienced during your recent stay.

As a management team we continually push the envelope to deliver exceptional experiences and in this instance have clearly erred. Please accept my sincere apologies for the inconveniences experienced and be assured that this is not the levels of service we continually pride ourselves.

Please be so kind as to contact me directly for your next reservation in order for me to extend the necessary courtesies.

Kind Regards

Chris C Snyman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

631 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Auckland Region, New Zealand
Level Contributor
201 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

We stayed at Three Cities' Le Franschoek Hotel and Spa in the main building on the last floor (there are many rooms spread out throughout the gorgeous gated property), for seven nights, and had a wonderful stay. Our spacious room had beautiful vaulted ceilings, a beautiful 180 degree view on the valley and the swimming pool, a nice balcony, a comfortable bed and turn-down service every night. The public areas are cozy, inviting and meticulously kept, and the service was very friendly and professional. Breakfast was lovely and could be taken on one of the pleasant tables outside. The premises have spa facilities and tennis courts, but we didn't use them. We also very much appreciated the free shuttle to downtown Franschoek, a mere 5mn drive from the hotel. We can't think of any flaw for Le Franschoek, maybe except for the very slow, but free, internet connection...but with so many things to see in the area, there was no reason to spend time online anyways! We would definitely recommend this hotel and beautiful Franschoek to anyone traveling to Cape Town.

  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heiranig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 15 May 2014
Dear heiranig,

Thank you for taking the time to complete a review of our property. It is always most gratifying when guests have enjoyed their experience with us. I will definitely share your review with all our associates and we look forward to welcoming you back.

Kind Regards
Chris C Snyman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnham
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 April 2014 via mobile

Every aspect of our stay was exemplary, except one.
Spending two nights here we were woken early about 6am by housekeeping using a vacuum cleaner in the corridors and talking to each other in loud voices. The second time a call to reception stopped it but it was a bit late by then as sleep was over.

Stayed April 2014
Helpful?
Thank IanCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 15 May 2014
Dear Iancs,

Thank you for taking the time to complete a review of our property. It is always most gratifying when guests have enjoyed their experience with us. Please be assured that we have since changed the public area cleaning schedule to ensure no repeat going forward.

We look forward to welcoming you back.

Kind Regards
Chris C Snyman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

LE FRANSCHHOEK: A LITTLE BIT OF HEAVEN

This is La Belle France in the South Africa’s Western Cape - framed by magical mountains; surrounded by landscaped greenery and steeped in history – Three Cities Le Franschhoek Hotel and Spa has it all (and 4 stars to complete the picture).
Travel through the delightful village of Franschhoek - tourist’s paradise and vacationers Mecca – towards the towering Huguenot Monument (memorial to the French Huguenots who fled persecution in the religious wars after King Henry IV revoked the Edict of Nantes in France) and, turning right, head for the hills.
The winding road continues, through breathtaking scenery, until you reach the very base of the towering peaks – and there perched above, flags fluttering in the wind, rises the majestic, thatched hostelry that is a monument in itself. Smiling security staff will jump to attention and guide you towards the ample parking bays; reception staff will swan out of double-height glass doors to welcome you, and birdsong in the beautiful, backdrop of trees, will delight.
Whether you choose to overnight, indulge in a French-style meal, or simply take tea, with rich cheesecake or freshly baked scones drenched in heavy jam and clotted cream – you could not be made to feel more welcome. The reception rooms are a dream of white tiled floors, mirrors, white orchids and deep easy chairs; the bedrooms are regal and the gardens and large swimming pool are mega inviting. This deserves a visit and you can even imagine yourself in a small corner of France.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Relais-Reviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 15 May 2014
Dear Relais-Reviewer,

Thank you for taking the time to complete a review of our property. It is always most gratifying when guests have enjoyed their experience with us. I will definitely share your review with all our associates and we look forward to welcoming you back.

Kind Regards
Chris C Snyman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

Beautiful location, very reasonable. It was our favorite hotel on our 10 day trip to South Africa. From the moment you arrive the staff are welcoming, the smell all over the hotel I think of vanilla is exquisite! The thatched roof allows for the ceilings in the rooms to be open, high ceiling with beautiful beams and thatch. The bed was comfortable. The pool area was delightful for a relaxing afternoon. We had drinks and and cheese plate outside, a lovely dinner in the restaurant and the breakfast was also excellent. Our favorite part of the entire experience was the Couples, Bali massage at the spa! where we were massaged scrubbed and exfoliated! smothered in warm yogurt and hen bathed in a huge double bath while drinking a glass of champagne. We were in Heaven. Entire experience was fantastic I will recommend and hope that one day we will return.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delphine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review, 15 May 2014
Dear Delphine J,

Thank you for taking the time to complete a review of our property. It is always most gratifying when guests have enjoyed their experience with us especially seeing it was the highlight of your holiday accommodation.

I will definitely share your review with all our associates and we look forward to hopefully welcoming you back.

Kind Regards
Chris C Snyman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

OK, it is not in town and you have to drive a few minutes but it's worth it. We had a set menu as part of a package deal and sometimes this option is not to everyone's satisfaction. But in this case everything was perfect. The selection of the courses was great and complimented each other and all 5 courses were absolutely fantastic. Perfect in size and flavor. The butternut soup was a dream and the beef fillet was the best I had in a very long time (and I eat a lot of fillets). Even the apple torte tartin which sounded like nothing special was outstanding. Just a pity that the restaurant was so empty. It deserves a lot more food lovers

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank JogM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level Contributor
119 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 bubbles Reviewed 16 April 2014 via mobile

We stayed here as part of our honeymoon for two nights. We did get a complementary half bottle of fizz, which was lovely. The hotel is nice but location is poor as it's too far out of town to walk and there is no complementary car offered. They do have a local driver that does the run for 100r which was fine.
Check in was poor, they couldn't find our reservation which seems to be a regular thing as we hard another couple being told the same later that day. There were four people working most times at reception, way to many.
Breakfast was tasty but dinner was only ok. The hotel don't deal with cash, never had change so it's hard to tip or pay with cash. The staff were very friendly and nice.
The pool area was not well kept but looked lovely in the morning but unfortunately after lunch the area could be cleaned up with fresh towels etc.
There is wifi but only at the end of the lounge/bar area not all over the bar or hotel. Which was a little annoying.
Our room was nice but as there was a thatched roof and carpet we found afew bugs in the room. The carpet could have been cleaned a little bit better.

All in all we had a an average stay.

Stayed April 2014, travelled as a couple
Helpful?
Thank LC_irish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Franschhoek Hotel & Spa

Property: Le Franschhoek Hotel & Spa
Address: 16 Minor Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#9 Luxury Hotel in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Official Description (provided by the hotel):
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel

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