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“The epitome of hospitality”

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The Last Word Franschhoek
Ranked #3 of 11 Hotels in Franschhoek
Certificate of Excellence
Neston, United Kingdom
Level Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“The epitome of hospitality”
Reviewed 7 January 2013

What a perfect small hotel and Conrad was the perfect host listening to his guests and providing excellent advice. We will never forget our stay there and the kindness showed to us by everyone in the Last Word. The room was superb and each evening when we returned from dinner there were 2 desserts left on the bed for us to enjoy (see photo). The only minor possible room for improvement was to reduce the noise made by the air conditioning. However AC wasn't necessary at night as we turned on the quiet ceiling fan. Many thanks to everyone in the Last Word and particularly Conrad.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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475 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 January 2013 via mobile

This is a lovely boutique hotel, furnished and decorated to a high standard and extremely well maintained. Despite the overall small size it's well designed so as to remain very private feeling and spacious with a couple of beautiful sun spots by the pool and on the roof terrace. Rooms are very large and well equipped and the inclusive drinks make the whole thing feel very indulgent. The best thing about this place though is the staff. Knowledgeable, unobtrusive, polite, informal and generally just charming they are exceptionally helpful in supplying you with drinks, snacks, restaurant booking, wine tours and pretty much anything we could think of. Breakfast also very good. I do hope this place stays on its game and enjoys the success it deserves.

Stayed November 2012, travelled as a couple
Helpful?
Thank Dougal909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Franschhoek, responded to this review, 9 January 2013
Thank you very much for your beautiful compliments and we hope to continue to live up to your expectations. All of us here are so glad you enjoyed our hospitality and we hope to see you again soon.
The Last Word family
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1 review
Reviewed 28 December 2012

My husband an I stayed there in November for three nights. The rooms were luxurious with a private pool. Every day the service brought to our room fresh flowers and every night there was turn down service which was superb. The breakfast buffet was very sumptous. The staff paid a lot of attention to detail which made our stay even more wonderful. They organized bookings for the restaurants and taxi service and each day the planned little suprises for us such as sparkling wine after dinner, candles in the bathroom and petals. I definitely plan on visiting this place over and over again.

Room Tip: There is no fitness center that's why I had to choose terrible but there is a lot of ather ways...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Malgorzata1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Franschhoek, responded to this review, 9 January 2013
Thanks for your very kind review and we at The Last Word are so happy you enjoyed your time with us. We hope you're back soon and we look forward to welcoming you to your home away from home.
The Last Word family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 December 2012

Words cannot express how pleased I was with my November stay. My husband and I spent 2 blissful nights at the Last Word. We were greeted with a warm welcome by Franklin and company, given a brief orientation of the property, and arrived in our room to find perfectly prepared welcome drinks of our choice. We thoroughly enjoyed the pool, open bar, DVD library, and made-to-order cooked breakfast as well as the enormous breakfast spread. Conrad was kind and thoughtful and always ready to lend a hand even though we arrived with a full agenda and advanced restaurant reservations. The room was bright, spacious and comfortable with a lovely bathtub for relaxing. The location right in the village could not be better. I cannot stop thinking about our perfect short stay and am already trying to make plans to return!

  • Stayed November 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Franschhoek, responded to this review, 9 January 2013
Thank you so very much for your brilliant review and the whole team here is overjoyed that you loved our Intimate Hotel concept and your stay with us. We hope to welcome you back soon.
The Last Word family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 December 2012 via mobile

My husband and I have just enjoyed three absolutely amazing nights at this Franschoek establishment. From the moment we arrived and were greeted by Conrad to our interactions with Franklin and the rest of the staff we were made not only to feel completely welcome and at home but were also made to feel like movie stars, like we were really special. Nothing was too much and everything was taken care of. The room was beautiful and the absolute attention to detail astounding. On our last evening when we arrived home after dinner at the tasting room (highly, highly recommended) we found our room strewn with rosé petals, candles and a bottle of bubbly. A really wonderful way to end an absolute wonderful stay. The proximity of the hotel to everything in Franschoek was very convenient and the places we couldn't walk to Ellis was nice enough to drive us to. Very sad to have left and we would love to return should the wind blow us in Franschoek's direction any time soon... We are now at the Long Beach establishment of the last word and our review here will follow shortly. To end off if you are ever headed to Franschoek, The Last Word is the place to stay.

Stayed December 2012, travelled as a couple
Helpful?
1 Thank AliciaKoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Franschhoek, responded to this review, 9 January 2013
Wow, thanks so much for your incredibly kind words. All of us are so happy you enjoyed our Intimate Hotel and hospitality during your time with us and thanks so much for letting us look after you. Should the wind ever blow you Franschhoek's way again, we hope to welcome you back.
The Last Word family
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London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 December 2012

Beautifully situated to stroll into town, The Last Word is a quiet little haven. The rooms feel very luxurious and the attention to detail is fantastic; we were there on honeymoon and on our last night we returned from dinner to find they'd put candles all around the bedroom and in the bathroom. Very romantic and such a lovely touch; as every where else we stayed did a standard bottle of bubbly - but this showed real thought and effort. We'll be going back if we return to Franschhoek!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Franschhoek, responded to this review, 9 January 2013
Thanks so much for your great review and all of us here at The Last Word are so happy you enjoyed staying with us and especially our romantic turndown. We hope you return to Franschhoek and The Last Word soon.
The Last Word family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwickshire
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 December 2012

We were in South Africa for 10 days and during that time spent a total of 4 nights with The Last Word, two of these spent in The Last Word Franschhoek. What a fantastic place! We were made to feel so welcome and the staff were amazing. Our 2 days in The Last Word Franschhoek were a fantastic end to a wonderful holiday and we really can't thank the staff enough for making our stay so enjoyable. This is a place we will absolutely return to. Thanks again

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLWsa, Manager at The Last Word Franschhoek, responded to this review, 9 January 2013
Thank you so much for your kind words and we are so glad you have got to experience The Last Word concept by moving around to more than one of our Intimate Hotels. We look forward to pampering you again soon.
The Last Word family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Last Word Franschhoek

Property: The Last Word Franschhoek
Address: 68 Hugenote Street, Franschhoek 7690, South Africa
Phone Number:
Region: South Africa > Western Cape > Franschhoek
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Franschhoek
#3 Luxury Hotel in Franschhoek
#6 Family Hotel in Franschhoek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Last Word Franschhoek 5*
Number of rooms: 6
Official Description (provided by the hotel):
The Last Word Franschhoek is an exclusive five star historic residence in the heart of Franschhoek village, the gourmet capital of South Africa. It’s only a minute’s walk from the many excellent award-winning restaurants and numerous character-filled boutique style shops and galleries. Beautifully restored in the Cape Huguenot tradition, this 5 star boutique hotel has been designed with sumptuous home comforts creating an elegant, sophisticated interior with a handsome mixture of classic and contemporary furnishings. ... more   less 
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Also Known As:
The Last Word Franschhoek Hotel Franschhoek
The Hotel Franschhoek
Franschhoek The Hotel

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